Smart Rides Transportation

I loved getting rides from smart rides up until yesterday. I ended up being late to work by 30 min due to my driver not showing up for the appointment I had set up 1 hour and 15 min in advance. Tammy, the manager, told me she’d take care of it and would call me back in a little bit with more details. I called her back (2.5 hrs after my original call) and she still hasn’t looked into what had happened because she’s doing scheduling. I understand you have priorities but you should put your customers needs before your own. Their drivers are great, but dispatch is terrible. They lost me as a customer, which is a shame because I don’t drive and I depend on taxis a lot.

My Smart ride got to me ten minutes earlier than expected, which was nice. Compared to a cab that could leave you hanging forever. I did a quick round trip and made it to my destination and back again with no hiccups and the driver was nice enough. Three stars only because of the bill, which was a bit steep for me. All in all a pleasant ride and mission accomplished (:

Last night I called the company and set up a reservation for an early ride. Everything went well and I set it up okay or so I thought. The next morning I was ready to go and no one was around. No text or call. I call the company to find out what happened and they stated «that they didn’t even have my name in the system.» I had just set up a ride literally the night before. I than stayed cool and they said they’ll send one right over. Right over actually turned out to be 45 minutes. By then I made to work on foot super late! In conclusion do not call this cab or trust them to come through when needed. If your wasting the day away or your not in rush feel free otherwise keep looking.
Sincerely,
Unsatisfied PAYING customer!

my driver, Matt was very helpful with finding my location. his music selections made the ride a lot more fun than it would have been with another driver. smart rides, in general, is good for greeley — but if you use them hope you get Matt for your driver. he’s the best!

I previously left a brutally honest review on a horrible experience with a one star review! This is an update on that… As you can see I have upped my stars and have to say, after receiving a call from Randy who I’m assuming is an owner or top mgr, with an apology and a request to give them another chance. Which I did, and having Nicholas as a driver the bad experience has been fully rectified! I will use this service again and have the next two days set up with them and Nicholas hopefully!

I’m in a ride now and I just flew from one side of the car to the other. JUST NOW! Listening to music with a bunch of F-​bombs. Driver has bad presentation. Wrinkled faded clothes.
My niece had a driver try to give her a ride, in her house. Jamaican dude.
They’re just bad. There must be no driver etiquette training when starting apparently. They give you zero time frame — it’s not a standard anyway.
So if you can put up with that, you can get a ride home.

The worst company ever!!!
They accuse their customers of lying. I would have given them 0 stars if i could! The dispatchers are rude and they are so not organized! I looked for a complain line and there is none! Clearly they don’t care about their customers!!! The worst dispatcher is someone called tammy, i have never seen someone works in customer service and talk with such an attitude! The drivers are really nice though but I won’t recommend anyone to go with this company unless they want to get hypertension!

I actually don’t have a problem with the drivers they do provide one hell of job, however, lately when I’ve called for a cab «Tammy» is the one that answers and my cabs either don’t arrive at all and if they do over an hour late which is so upsetting. When I called back to see what’s going on Tammy always responds in the most upsetting and rude tone possible. She yells and talks back instead of just having a polite answer even though I was not yelling back or having a rude tone in order to avoid an argument yet she still escalated her tone of voice with me even though I told her in the most polite way possible that she was being rude. I’ve worked in the customer service industry for a while so it is very unprofessional of her part. When I request to speak with a supervisor she says that I’ll get a call back which doesn’t happen. Today I called again and she said «Well what do you want me to do about it» obviously this type of persona is giving a terrible reputation to business and it will push customers away. I do hope something is done regarding this matter.

Although I didn’t have the best cab service experience the owner took the time to personally call and apologize for the incident. I truly admire his effort.