Fletcher Tire & Auto

Buyers Beware.
Recently, I had a flat tire. Got the temporary on, took the broken one to Fletchers in Green Valley. The guy takes a split second look at it, says… can’t be fixed, has to be replaced. It’s a 200.00 tire, we can do it tomorrow. Okay. Well, that SUCKS, but if it’s got to be replaced… you are the expert, tire dude.
But before I took it back to THEM, someone advised me to not be so quick, that it’s in the tread, not the wall, and should be able to repair it. This morning, I take it somewhere else for a second opinion. And just like that, in less than 10 minutes, and $ 10 bucks, the offending schrapnel has been removed, the tire repaired and replaced on my whip. Gracias, Pepe and friends… here’s $ 20, enjoy lunch on me!
Not cool. You were totally ok with taking advantage of this dumb girl, no questions asked. See if I ever let your greasy hands pet my poodle again!
Update: Mark just called and asked if I still needed that tire… ummm, no, but thank you. He seemed quite annoyed that I wasn’t coming in for the tire.
Two weeks later he calls to check??? Did he think I was driving around on the donut sized temporary all this time?
Seriously.

I made an appointment for my BMW to have an oil and filter change and to check the brakes. It took us three 80-​mile round trips for them to finish that part. When I took it in for the appointment, they assured me that any work they did, they would reset the alerts on my car. However, after the work was completed, they seem to lack all knowledge of what the alerts were or how to reset them. I will never use Fletcher’s again.

Had Groupon for $ 19 oil change but noticed they have a $ 14.99 special found that odd. Service was friendly, appt on time and car ready when he said. Good service and good prices will bring me back

Went to get my brakes checked and was charged $ 800 and my brakes were not fixed. Have gone back THREE times and they are still squeaking. Terrible experience, not recommended.

I took my car to Fletcher’s for an oil change and tire rotation. I specifically asked if they could rotate the tires and they said it wouldn’t be a problem. When I got home I checked out my car. The oil and oil filter were new but the tires were not rotated. I will not be taking my car back to Fletcher’s!

Dodge pu, I diagnosed the problem last november and told them the code and problem. 6 mos later and 4 trips back to the shop, loss of transportation each occurrence, 1 – 1.5 weeks ea visit, they say it’s now fixed. I should have figured it out the first time when this want to be mechanic said he «called and spoke with me» about «flashing» the trucks computer. They flashed it but I called them on it, they backed down. Still paid for repairs and again on 3^rd visit. Thank god for the «warranty» clause. By the way, you have to call and see what’s going on, they swear they call but they can’t seem to reach me at any one of 3 numbers. We’ll see what happens this go around. I’m letting all my law enforcement brethren and military, retired and active know this may not be the place to take your vehicles.

I only had my oil changed but was disappointed because I did not receive a check list of the fluid levels that were filled. I complained about my brakes squeaking but they had no solution or recommendation. I was told that they squeak when the car is cold.

I have used Fletcher’s in Sahuarita for various things in the past several years: new tires for a couple of cars; tire repair; new batteries; and some miscellaneous repairs on older cars. I have found the folks there to be competent, helpful and fair. When I have asked for an opinion about whether something needed replacing, I was often told it was ok to wait. I trust the staff there.

do not go here to have service done on your car

I called Fletcher’s in order to get a Pax (run flat) tire repaired. Immediately, I was told that type of tire was unrepairable. I knew for a fact it was repairable. I immediayely made my way to Chapman Honda and got it repaired without any problem. Tire had a screw in it. Don’t think i’ll be using Fletcher’s any time soon. It’s obvious Fletcher’s isn’t fully familiar with the products they sell.

I’ve had the oil changed there before. This time I needed the oil changed and the tires rotated, no rush, i would leave the car. When I picked it up, no receipt just a sheet indicating that i needed an alignment, but he would discount it to $ 59.95. When I checked the mail there was a coupon for $ 49.95. Then my husband checked the tires; there is one with a different date code. It was in the same position as before the tire rotation and there were no smudges or clean spots on the dirty hubcaps. We concluded no tire rotation. The next day we received the receipt with tire rotation listed as done. We requested a manager. When confronted, the clerk indicated there was time to do it then. The attending manager, listened only, he said nothing. Buyer beware this is a retirement community and I though I could trust them with my car; I was wrong.

During a recent trip in the Arizona Mountains we discovered a lot of vibration emanating from the front end of the car when applying the brakes on a steep downhill grade. Being new to the area we did not know where to take the car to, so we decided to try Fletchers in Sahuarita.
The store manager thought we had warped rotors, but said he’d have a definite answer within an hour. I was disappointed that he did not call until several hours later, but then was happy to hear that his initial diagnosis was correct and that that the only other item he recommended was a brake fluid flush & replacement (the car has 70,000 miles).
They had the car repaired the same day and the cost was only $ 120 — which I thought was very reasonable! Overall we were very pleased and will certainly be back!

Allow me to begin this review by stating that I am an A.S.E. certified mechanic with 24 years of experience. This makes it difficult to have anyone repair a vehicle for me.
My stepmother had a terrible accident that left her wheelchair bound and unable to be left alone in the house for any length of time. I flew to Arizona to take care of her for a few months. Of course I could not bring tools with me.
I noticed her Chevy needed tires very badly. I phoned Fletchers and explained I needed to wait for the repairs. I understand that in the auto repair business this is not always possible on short notice. The service manager assured me that this would not be a problem. I told him what brand and size tires that I wanted and was told they were in stock. An appointment was made for the following morning.
I arrived at Fletchers at ten am as scheduled. Having mounted and balanced thousands of tires in my life, I expected to wait an hour at most. After an hour and a half I asked if the vehicle was ready, I needed to return home. I was told I needed to wait ten more minutes.
20 minutes later the car was pulled out of the shop. They replaced only one of the tires with a brand that I did not want. I was told the brand I had asked for, the brand I was told was in stock, was not in stock. They wanted to charge me for a tire I did not want.
After a rather loud discussion the manager decided to let me go home with the new tire if I returned the next day and had the tires I wanted to be installed. I agreed to this and returned home. Three more trips to Fletchers and I finally had the tires I wanted on the vehicle.
These people are Idiots!