Chipotle Mexican Grill

I’ve been coming to this location about 1x/​week for the past year. Never had any issues with service or quality of food. This location seems a bit small compared to other locations I’ve been to and the line can occasionally get pretty long, resulting in 20 min wait times. It’d be nice if Chipotle would follow Freebird’s approach to preparing orders, but that’s clearly never going to happen.

Worst chipotle I been too the staff always has an attitude, they give you little amounts of everything expect rice! They rush you down the line even if your the only person in line.
Yesterday at work our manger decided to buy everyone lunch and before really thinking about it we chose chipotle forgetting that the closest one to us sucks! Now it wasn’t a large group of us ordering just 4 bowls. We placed our order online. When our food was finish my coworker immediately started to apologize, because my bowl was at the bottom and instead of just giving us 2 bags or packing the bag better they decided to throwing everything in there. So aside from the mashed bowl I open the bowl an was immediately in shock. Greenbelt chipotle really out did their selfs. Let me tell you now my bowl was very simple lettuce chicken light rice cheese and sour cream. When I tell you they added the bare minimum of each item except rice I mean it. The crazy part is I wrote in the details light rice. But they do the complete opposite and give me light everything else and heavy rice. My coworkers food was even worst. We work at a hotel and people ask us about good food places and we never recommend that chipotle we tell them about the bad service and poor Quality food. The workers can care less and it shows. It should have been a manger there to check the online orders to make sure stuff like this doesn’t happen. But his or her staff probably gets the bad attitude from the manger.

WAY OVER RATED, NOT 4 STARS AT ALL.
Service line was long but moved at a good pace. I ordered a Barbacoa burrito which came ripped in the middle, you all know how annoying that is, the worse part was that a took a bite and the meat felt like rubber, was not chewable and I had to pull it out of my mouth (disgusting right? But I wasn’t gonna swallow that blob of rubber).
The atmosphere is ok but the food sucks, service (ripped burrito) was mediocre at best, sorry but on a food chain like Chipotle higher standards ARE EXPECTED.
WARNING VIDEO IS VERY GRAFIC BUT I HAD TO SHOW THE RUBBER LIKE «BARBACOA».

In general I love Chipotle. This one has been fine most of the time (though my husband has come home a number of times having told them he wanted cheese and sour cream and they missed putting one on… though my husband was standing there and missed that they missed it, so not sure it’s all on them.) Though tonight our food was blah, and I finally realized the steak AND the rice had no salt, perhaps the salsa too! Was it so late no one felt like refilling the salt shaker? There is a giant across the parking lot, so running out isn’t an excuse. That is just pure laziness in my book. Who thinks they can make food without salt?

The food is always good and they run through the line very quickly, however, they seem to have a problem with cleanliness. I’ve been here on multiple occasions and the tables and floor are always messy. I work in a very high traffic bar so I understand that this happens from time to time and only when things are very busy.
What I don’t understand is why when this store is dirty and seemingly busy, there are three-​four employees taking a break and eating. Everyone deserves a break, but if a protocol was in place that made employees buss and sweep the dining area before breaks, this unsightly and inconsiderate issue may be corrected. It would literally take no more than 5min. Easy fix.

Best one in the DMV area! They’re quicker than most, the food is seasoned a lot better than the other local chipotle’s, as me and friends have noticed.

Used to pretty good service at the local Chipotle’s. It’s super busy so I’m even usually understanding of minor mess ups. I don’t understand a bad attitude by management or the attitude like I’m inconveniencing when I’m returning here because your team messed up my order. Subpar service… I’ll drive the additional minutes outside my route for better service.

Tasty, nutritious, and gluten-​free options abound! Yes, those of us with celiac disease can have a great meal here at Chipotle, just avoid flour tortillas. And a big thumbs-​up for the bbq meat and the black beans, both are so delicious! Will be a regular customer henceforth, not just on Cinco de Mayo… Viva Chipotle!

Chipotle is one of my favorite restaurants to go to when I have the time, and this satellite to the whole lives up to my every wish. The food is perfectly cooked (I happened to be eating 3 soft-​shelled tacos with chicken, salsa, and cheese). The minimal complaints I have is the line is to the door, most likely due to the influx of students from Maryland. The line does go much quicker than you might expect however. The noise can be quite loud. But what can you expect from a Chipotle. Overall I really enjoyed my food and the service was excellent.

It is a pain getting in and out of this location. The traffic is a hassle, the lot is a logistical mess, and it is a busy shop. You can expect to wait for your food. The good news is that the people here are very friendly, and you will not go hungry. My sofrito bowl was packed solid with toppings.

I ordered 2 chicken tacos and a combo burrito bowl. While along the 2^nd taco she ran out of chicken. She put a little on there, replaced the chicken supply and forgot about my taco. I asked if I can have more chicken and she rolled her eyes and added ONE CUBE of chicken! The cashier Caitlin rang up my food I asked her if there’s steak in my bowl cuz I didn’t see it, she said yes. I pay and take my food only to be told that she didn’t ring my tacos up. I pay again then sit down and dive into my burrito bowl only to realize there’s no steak on it!!! I told her and she doesn’t apologize just gets a small container or steak and hands it to me. I mean there was such a tiny bit of steak in there it was ridiculous. Why do these ppl act as if the meat is coming out of their paycheck? 1^st time here and will definitely never go back.

This is usually my preferred Chipotle location. It’s located conveniently and doesn’t get nearly as much traffic as others. The lunchtime rush still happens, so if I need food between 11 – 1, I order online.
Service is good. You generally get the same level at chains, but I feel like the food tends to be put together better here — maybe it’s because they’re not as rushed as others.
As a bonus, there’s free parking here.

I love chipotle. This place serves very low quantity when compared to other locations. They have to fix this soon or else people wont be back to this location

I love Chipotle, but after seeing what a staff did at this Greenbelt location, this makes me question the entire establishment. This staff was highly unhygienic; continuously wiping the dirty counter with her gloved hands, then without changing the gloves picks up lettuce and cheese to place on customers’ bowls. The manager was there, and to all of them it was normal. If anyone ever gets food poisoning or a case of diarrhea after eating from this Chipotle, well now you know why. Sometimes people are too busy chatting it up with friends on Chipotles’ long lines, that we do not catch these types of disgusting staff habits.
The sanitary thing to do is either have paper towel handing for the staff that they can use to wipe the counters; wiping counters with your hands, then touching food that people are about to eat is not sanitary. Or have utensils to serve all food items.

This location is typically slow in serving customers so I place my orders online in advance and give them a few extra minutes after my scheduled pick up time. The last time I was here, I didn’t place an order and waited in an extremely long line. When I got to the front, they were out of steak and it took foreverrrrrrrrrrr to cook new steak. I actually spent about 35 minutes or so inside this Chipotle. What I liked, however, was that manager came to me and a few other people who were waiting on steak and personally took our orders. He then made sure our orders were freshly made and gave us a large cup for drinks and told us everything was free. Now THAT is excellent customer service!

I love Chipotle. LOVE IT.
I’ve been coming to the Greenbelt location about once a week for a long time. I’m noticing the portions (meat, sour cream, guac.) getting smaller. If I’m paying an extra $ 2.15, I want a healthy scoop of guacamole.
I noticed that someone was refilling the containers. Sour cream, salsa, and meat was poured on top of what was there. What happened to first in, first out? Usually they replace the near empty container with a full one, and then put the portion from container A on top. You never get old ingredients this way.
Now to the drink station. No ice. And they had about 50 knives, but only 7 forks.
This was 1:12 pm on 8÷26÷14. I’ll try again but won’t keep coming if it stays like this. :(

Pretty ghetto for a chipotle. Rice is usually soggy and the employees fail at burrito wraps. Unfortunately it’s the only chipotle in greenbelt so no alternatives. I’ve eaten at at least 30 chipotle’s across the nation, these reviewers below me need to get out of greenbelt and see what they are missing.

Chipotle is sacred. Anything less than 5 stars is blasphemy. I worship this location every week. The foods is straight up Holy.

This is a Chipotle. It is more or less the same as every other Chipotle, and that is a good thing because the chain as a whole is one of the best ones out there, both in terms of store quality and upkeep, and their emphasis on non-​GMO sustainable practices.
The staff at this location in Greenbelt is excellent, friendly and inviting.
I beg you all, if you are in the area or live around here, please avoid the KFC’s and Popeye’s of the world and instead come here for a high quality filling balanced meal. Heck, I ask them to hold the cheese and sour cream, more often than not going vegetarian, and make my meals here even healthy, dare I say.

No complaints. Like every Chipotle I’ve ever been to… long lines but not a long wait.