Roots Salon & Spa

I have been coming to Roots for almost 2 years and I love my facials with Rachel. She is A-​MAZING! You cannot ask for a better facial! And she is great at waxing!
However, just recently I filled out a survey (that prints at the bottom of the receipt) on a massage I received from Janell. I didn’t know what happens with this survey information, but was confronted with a phone call from Janell about my survey. That was the most unprofessional response and behavior I’ve ever experienced from someone in the service industry. I will not go back for a massage, which I didn’t believe was that great in the first place, and I may not go back to Roots based on this experience. I don’t understand how management allows this behavior.

Always love going to Cathi to have my hair done! She does a amazing job! Very friendly staff! Would recommend to everyone!

So, after a bad experience at a previous salon I came back to roots and Nikki was my stylist! She did such an AMAZING job with my color and is so friendly and personable! Great job!!! I’ll absolutely be back!

Very disappointed with the lack of customer service and professionalism in this salon and spa. After hearing good things from friends I called to book a prenatal massage and facial with the Greendale location. When calling to set up the appointment I let them know that I was pregnant and would be in my third trimester. I was told that wouldn’t be a problem and they set up both the facial and prenatal massage appointments for me.
Upon arriving at the facility this morning I was told by the receptionist that because I am pregnant and in my third semester that they could not provide the facial service. This should have been told to me upon my initial inquirement about the service when calling to set up the appointment. Thanks Roots Salon and Spa for completely ruining what was supposed to be a relaxing Saturday and wasting my time. Needless to say I will not be back and I will be taking my business elsewhere.

My second time at this salon and for the most part, enjoyed my visit here.
I had one of the newer stylists, Savannah, who was very personable and friendly. We talked about what I wanted and she had a few of her own ideas. Since I’m a chicken when it comes to changing my do, I appreciated her not so drastic opinions. She seemed knowledgable and hip.
Since my first visit here, they’ve changed some of the setup and not quite sure if it’s for the better. The stations are very close to each other now giving it a beauty school feel instead of a higher end salon.
While my color was processing, I was moved to a hallway next to a break room where the employees are constantly go in and out of. The hall essentially has a counter with 4 stools and 2 lab tops that you can use while waiting. Don’t think I like this. I felt very isolated.
Another downfall is no wifi in the building. Yes, it’s an old building but when I asked for the password I was told there wasn’t one :(If you’re gonna put us in a hallway, at least give us wifi!
My hair turned out great and I wasn’t pushed to buy product.
Once we were done, we discussed what we may do next time. I went ahead and scheduled another appointment with Savannah! Give her a shot, she’s good and definitely made the difference in my visit.
Sunday hours are definitely a bonus!!!

Decided to do a «walk in» appointment to this Salon. Super helpful stylists walking out of a short hair training assisted me with check in. Talk about team work!
I asked them to make a recommendation based on the info they gave me and Jeanette was the ticket. Great stylist… excellent salesperson, detailed and awesome listener. She was the short hair pro her comrades advised! Love the cut, products she suggested and will be back for other services. Thank you Jeanette and Roots Salon.

It was my first time here and it will be my last. I came here based off a good review. My appointment was in the evening on Monday and I arrived 20 minutes early. I knew I would have to wait since I was early but I was not thrilled with having to wait 15 minutes AFTER my appointment time before even seeing the stylist.
I told the stylist what I wanted, which was a simple cut (about 2 inches off the bottom but still long enough to put into a bun for work), add some face framing and add a layer or 2 so I had some more volume to my hair.
The stylist was friendly (if you overlook her making me feel bad about using Dove shampoo) and very conversational but it still does not change the fact that she did not do what I wanted. My hair was shorter than I wanted it and the face framing was NOT good and there are NO layers added in at all. Then when we got to the front of the salon I was basically bullied into purchasing a product I didn’t want or need. It was an absolute waste of my time and money (both on the price of the hair cut and salon product).
I will NOT be coming back here.

They totally fried my hair here… If you go here you can trust you’ll get a good haircut, but don’t let them color your hair! Most of the stylists ask the managers for advice on color and the managers have no clue. Even when I approached the manager and owner about how ruined my hair was, they didn’t even want to refund me. The manager recommended bleach washing my hair twice and she said it wouldn’t compromise the integrity of my hair. Yeah right… It was so fried after that. And then she didn’t want to take responsibility for it being ruined. You’d think that when you go into a salon to get your hair dyed, you are better off that way then doing it yourself, but that is NOT the case here! They offered to have me come back in for a free toner. Like I would let them touch my hair anymore!!! I wanted a refund and that was the least they could have done!!! I had to pay $ 100 and go somewhere else to get it fixed! Btw, a much better salon than this is Pink Lemonade in Menomonee Falls if you don’t mind the drive. They were able to fix my hair. Never going to Roots again! So disappointed in this place.

Is having too much access to a good thing a problem? In my case, it might be.
See, Kimberly’s like this magical hair wizard goddess lady. She’s really really good at hair: cutting it, styling it, understanding it, also math (more on this later).
For a long time now I’ve been going to Kate at Lovely and Kate is lovely and I love Kate and her cuts and will continue to do so, but I got in with Kimberly yesterday quick like (pre-​engagement pic sesh) and she killed it. My ugly hair, that is. She killed it and made it rad. Now what do I do? TWO amazing stylists, one me. This could become a problem. Anyways.
VIDAL SASSOON, you guys. I’m all sleek and stuff now. K gave me a sleek bob a la VS’ famous photo. Apparently, this haircut is hard to do and involves some serious geometric acumen. Kimberly + math = badass haircut. How’s that for some math?
Roots itself is lovely and somewhat humble; it’s right in downtown Greendale and it’s cuts/​colors but also spa services: massages, nails, skincare, etc. While Lovely is an Aveda salon, Roots carries a number of different brands.
So if you’re in the market for a stylist, check out Kimberly. She’s beyond talented and super fun to boot. (I know I’m not the only rave reviewer!) Now, to figure out how to keep both stylists, because I really do love them both. Is this what it’s like to be in an open relationship? I’ll just keep it real, I guess. Oh boy.

It’s a shame I have to write this because my stylist was very nice and personable. My immediate impression was good… then I got my services.
I have been dying my hair for 7 years and have never left a salon disappointed until now. A huge chunk of hair near my face just didn’t get dyed and you can still visibly see blond through the (wrong color) brown the rest of my hair became. I plan to get this segment corrected but the really upsetting part is my stylist wasn’t around to see the flaw.
The most unprofessional part is my stylist left after she washed the color out and left another women to blow dry my hair THE ONLY STYLING I got while there, although I paid for styling I’m sure. The stylists next appointment came early and rather than letting her wait until the appointment time she left and began working on her hair. I barely had a chance to look in a mirror before I left and my stylist didn’t even see the finished product.
Lastly, my scalp is full of scabs after this treatment something that has not happened in the entire 7 years I have been dying my hair.
Left so much to be desired… I will not be returning

I’m saddened to see so many poor reviews, but glad that I had such a wonderful experience. I know our lovely Kimberly J. from Unilocal,and when I saw that Chelsie L. was over the moon about her haircut I knew I needed to see Kim right away.
Kimberly told me I have «skinny hair», which is the only thing on my body I don’t want skinny but did make me feel less sad about my thin hair. She knew exactly what to do so that I can have bouncier happier hair. I can’t regurgitate the very professional terms she used regarding my layers and such, but I can tell you that she was just as delighted as I was at the end. Topped off with endless compliments from her, it was so much fun to go to Roots.
They have lots of coupons and deals and giveaways for clients, and the staff was very welcoming. I did buy quite a bit of hair product to help out my pretty Kimberly, but it’s not something I ever do and I probably won’t again. I just cannot spend that much money on hair stuff. But her cut is so great, I won’t need to!

This place was okay… I guess when I have spa treatments my expectations are very high, since it is such a splurge item in my budget.
This review is for a massage, facial, and complementary blow out.
Pro:
–The room was relaxing (Even though it was the first one by the lobby and there were some rude loud people every once and awhile)
–They were late between the facial and the massage and gave me a free deep conditioning treatment as consolation. However this treatment just felt like a normal shampooing and conditioner, they didn’t really explain what was so special about it.
–The facial was wonderful and an hour long! This was my favorite part for sure…
–The complementary blow out was a fun addition.
Cons:
–I wasn’t asked if I wanted anything to drink when I came in, I kinda felt ignored actually.
— The tipping at the end is VERY WEIRD, and very public. Everyone in that lobby knows exactly how much you are tipping. They ask you to take cash out of your card and then lay in out on the counter and place in individual envelopes to the various girls. Weird…
–I asked the massage girl to be medium hard and to focus on the base of my skull and my low back. She barely did both… there were other parts that were nice, but not really what I was expecting or set the expectation for when she walked in.
Overall Valentines day was a hard day for me and I was looking to pamper myself and feel special… I left NOT feeling special.
The only reason I would come back is for a facial, and even then I am sure there are places with better pricing.

My experience with Roots was an absolute joke. My fiancée and I went in for Shellac manicures on Saturday.
Several times I had to point out that she missed the edge of my nail or smudged it with her other hand. When she finished, I took a quick look and noticed imperfections, but thought «oh well, probably good enough.» It’s not terribly bright in the salon, and I got a nude shade, so it was hard to tell.
They offer a discount if you pre-​book your next appointment, so we both re-​booked, figuring we’d just cancel if we changed our minds. When we paid, we discovered that they charge $ 7 to take off gel polish, which is not stated on their website. I have never even heard of a nail salon charging for this. If you come in just for removal, sure, but before a manicure, never.
We walked out and looked at our nails, and they look just ridiculous. My fiancée had polish all over her cuticles, and cuts on the skin around them. Mine has bumps, dents, brushstrokes, and was peeling up at the cuticle edge. On 4 of my nails, it does not go all the way to the edge. They are just overall sloppy and poorly done. They both chipped less than 24 hours later.
The worst part is how my complaint was handled. I called to cancel the re-​booked appointment the minute we got home. I told them they were terribly done, and they offered us a free redo. I understand that is their policy, but we are both very busy and this simply does not solve the problem. The receptionist actually told us «they’re both hairstylists. of course, they’re both licensed, but it’s pretty hit or miss.» I had to talk to a manager, and an owner, and no one will do anything but offer us a redo, even after I made it very clear that that is not possible. I was asked to send pictures, so I sent plenty. There should be no question about how poorly this was done. When the owner called, I asked if she had seen them and she said «I don’t need to.» Why was I asked to waste my time sending them then? She kept telling me that we could come back in, and we would be «upgraded» to someone with more training. If I had known that getting someone with proper training was considered an upgrade, I would not have come here in the first place. The expectation that a customer come in twice for a service to be properly done is just absurd.
I am incredibly disappointed in my experience, and so angry that I had to pay for services I did not receive. I strongly discourage anyone from going there.

I am never one to complain, and have never even written a review before, but i created a Unilocal account just so i could share the awful experience. In the 15 years I have been getting my hair done, this was beyond the WORST experience of my life. I asked for a level 3 stylist to foil my hair. This was my first time here because a friend gave me a giftcard. When I got there, I showed the stylist several pictures of the highlights and lowlights that I always get. She seemed confident that she clearly understood what I wanted. After the color was applied and my hair was washed, my eyes filled with tears. I had blonde hair w bright red streaks with dark overgrown roots. It was absolutely horrible. She said she could redo it after the weekend as she had vacation. Long story short, I talked to the manager Naomi, who was the rudest owner/​manager I ha e ever met in my entire life. At this point, I was balling my eyes out that I had to go to a wedding looking like this and didn’t have another 3 hours for a different stylist to redo it. On top of that, Naomi told me I owed $ 97 for it. I was very polite through all of this and she showed no sympathy nor was apologetic… instead said «well mam, services were rendered and you still have to pay us, or I will call the cops.» It was absolutely unbelievable. Another customer even came up to me and hugged me as I was crying. I told the customer, I couldn’t believe what they did to my hair. Naomi looked at me with a smirk and said, «That’s slander. Would you like me to call the cops on you for slander?» I paid the money and walked out. Never have I ever been treated so horribly at a business. I have told everyone that I can about this experience, as that salon does NOT deserve to be in business. Every stylist I have shown the pictures of my hair said it looks absolutely awful and can’t believe how someone gets bright red from the pictures I originally showed them. I wish there was an option for 0 stars to choose on here, they don’t deserve even 1 star. I wasn’t sure how to add a picture, so I will try to add it after this post.

I went in wanting a manicure and a pedicure. They had the mani pedi combo for ONLY 48 $! and to get the shellac manicure was ONLY an additional 10 $. I worked with Nikki whom is FANTASTIC and GREAT with nails! She’s very sweet, and gives you exactly what you ask for! and did a FANTASTIC job with my pedicure! I Highly recommend This salon and Nikki! This has been the best salon experience in milwaukee!

Ladies, don’t we all dream of a stylist that looks at you and says, «you are gorgeous, here are your strong features and I want to accentuate them with a cut that can be versatile and beautiful for you.» Yes, yes it is something we want and ladies, I cannot recommend Kimberly enough. Seriously.
I have been looking for a stylist for years now that would take the time to look at what my strong facial features are and create a style that accentuates them and makes me feel great, and Kimberly is that stylist. I don’t think I will be letting anyone else touch my hair for a very long time. I went for a big change in style too, my hair went from being able to have a ballerina bun on top of my head, to barely being able to pull it back at all, we cut A LOT of hair off. But I am absolutely in love with the cut and style, Kimberly did an incredible job, it’s like she knew exactly what I wanted and needed in a new cut/​style without me having to show a million pictures of what I did and did not want. I will post a before after photo soon to show the change.
The entire salon is really great, the atmosphere is lovely and everyone I interacted with was friendly and helpful, there are also a ton of offers and deals to be had on product. The staff is knowledgable on what is going to be the best for your styling needs, which is always a nice touch. I don’t think I can say enough good things about my experience at Roots, if you are looking to get our hair done, go to Roots and go see Kimberly, you will not regret it.
Also, want $ 15 off? Tell em I sent you!

Katlyn did an awesome job… very pleased.
Dolly G

I decided to visit Roots salon in Greendale. Alicia gave me a new cut and took the time to show me a few tricks when using the flat iron. Also had a mani-​pedi. All services were done very well and I was made very comfortable throughout. VERY comfy wash bowls indeed!
Great Job to everyone at Roots!

The great thing about Roots is that you can check out all the service providers at their website. Also, they’re an upscale, full service salon in a central location that doesn’t require you to travel to Brookfield or downtown!
I found Becky, a tier 3 hairstylist, and have been going to her for almost a year. Not at all pushy, she is very truthful about telling you what would or would not be a good style or hair color for you. She takes her time, making your session with her fun and relaxing.
¹⁄₂₀₁₃

I came here for the waxing service because I had received a gift certificate for this salon.
The service I received was superb — I had called because I thought I was going to run late due to traffic and the receptionist was very nice about it.
I got my waxing done by Lacie and she was amazing. She is very personable and very good at what she does.
I will definitely go back to try other services as well!