Sears Auto Center

I have always received quick service and honest feedback. The staff is friendly and knowledgeable. Fair prices and nice location.

I bought tires from Sears. A week later one came off just as I was getting off of the freeway. They didn’t tighten it on very well. They paid for all of the damage without argument, BUT some could have been injured. Also dealing with a vehicle on the side of the road in sub Zero weather is not fun and neither was being without a vehicle while min was being fixed.

I had a flat tire, and they were able to fix it, without an appointment, in about a hour. They didn’t charge me an arm and a leg, and the staff was nice and friendly. Can’t complain!

Visiting from out of town and stopped in for an impromptu oil change. Had a great experience here thanks to Carl! Carl was super helpful, went out of his way more than once to help us speed things along and accommodate our needs. Polite, funny, honest and overall just a joy to be around. Thanks Carl, Chicago loves you!

I oder tires on a Sunday I was told I was going to get a call monday with an eta. Never got the call so I called the first guy tell me they are in oak creek. I was like cool. Monday night no tires still Tuesday still no call from them so I call than they tell me wendsday. Tech and service people do not know any thing there worst place ever. I will never go to auto cent again will not take lawn mower back there stay away.
I’m in custom service (I’m told never to say I’m sorry to a customer). That is all they do there from service to the manager to corporate people. They suck

It seems like so far there is only been negative experiences here at the Sears Auto Center. I do have to report that I’ve had a fairly positive experience.
I just purchased new tires and it was a much cheaper price than available at farm and fleet, even after sales.
I am disappointed about the rate for labor charges and that they did take longer than they had quoted it to take, luckily I had dropped it off and didn’t care because I was riding with someone else. I’m not sure it would have been a good idea to have just waited in the waiting room here. It took over an hour longer than they had expected.
On the upside, the report is very detailed and I did find out that 1 of my tires is a little off balance. I will have to get that checked out soon. However since I teach at a high school, I can just take it to the shop class and have them do it for no charge. Otherwise, I would consider having them do it here.
Overall, it hasn’t been a terrible experience at least what I had seen from previous reviews. However I would just plan to make sure that you give yourself extra time. Stop over at the mall and do a little Christmas shopping if you want to wait around.

This will hopefully be the last of my auto related reviews, and thank god. I checked online to see their stock, crosschecked against consumer reviews and selected some tires accordingly. When I arrived at the shop, I was advised against the tires selected and advised to go with a set that would be better in poor weather. This set was actually cheaper, so upgrade! This is where the pros end. Sears will advertise that they don’t charge for labor when you buy a set of 4 tires, but this is misleading. They hit me with a charge of $ 59.96 for tire balancing, which in my mind qualifies as labor. I’ve balanced tires before. It takes 2 minutes per tire. I was put off by this fact. The salesman also threw a bunch of services on the bill without discussing them with me, which led to some awkwardness (angerness) when he gave me the authorization to sign. All said the work was done well, but I’m not a guy who likes to be mislead. I won’t be returning to Sears Auto Center.

Sears Automotive is kind of hit-​and-​miss.
Need a battery? They’ve got a good selection, and have no problem doing a good job. I’ve had many batteries done here in many cars.
Need new tires? They’ll price match their competition, but they won’t price match the labor, so when all is said and done, you’re probably better off at the competitor.
Got engine problems like a check engine light? They can’t read many manufacturer error codes, so they’ll be happy to guess that you need new spark plugs and charge you a hundred bucks, and the check engine light will still be on.