Sprint Store

Would give minus stars if possible. WORST CUSTOMER EXPERIENCE EVER IN ANY RETAIL STORE, NOT JUST SPRINT.
Went to the store to spend $ 250 on a new phone for my son’s birthday, and add a new line to my account that I have held for over 14 years. This horrible experience started because I had the audacity to show up at this store 5 minutes before they opened. We knocked on the door because there were a bunch of people inside sitting around doing nothing and were hoping that maybe they might want to make a sale, despite the 5 minute differential. I was eventually informed in a very rude manner by the female sales manager that we were not welcome at that store PERIOD and would have to go elsewhere. She then slammed the door in my face and locked it. So we waited for the store to open. When it was unlocked to be open, I went back in to try to buy my phone, and was even more rudely informed that I was to leave, that I was trespassing, and they would call the police. I was shocked.
At that point I asked for the name and phone number of the District Manager because I happened to know that this is a corporate store and I wanted to complain about this horrible treatment. The female manager would only give me HER card, with no information about anyone whom I could call to complain, and she again told me that if I would not leave they would call the police. I said fine call the police because I was asking for simple information that they had no reason, other than they were worried about being found out about how they were behaving, not to give me. I waited outside about 15 minutes and the police never came.
So I went back in (keeping in mind that I was being very nice throughout this, all the rude behavior was coming from them) and again asked for the District Manager’s information. At that point the male sales manager (who promotes these people to this position?) aggressively came up to me and told me I «was trespassing and was told to leave and would be charged with disorderly conduct by the police if I did not leave right now» (I guess he went to law school but works at a Sprint store instead). I told him that I would be more than happy to leave once I had the information that I had repeatedly and politely asked for. At that point he came up to me, inches from my face, his face bright red, and screaming over what I was saying and told me that he would «physically remove me if I did not leave on my own.» I said «OK if you put one finger on me I will have YOU arrested so PLEASE call the police». So the female manager finally called the police at that point. They showed up, talked to all involved and of course I was not charged with anything. The police officers found me a different store to go to, which I did and bought my phone without incident.
The person who helped me at the other store was extremely nice and is reporting this situation to his supervisors (who apparently are also the supervisors of the sales managers who did the above). I am going to wait for a few days to hear back and hopefully have this matter settled internally with Sprint. If it is not settled to my satisfaction, I plan to go ahead and file the assault charge against the manager who threatened me, and probably civil charges against both the manager and the store.
NEVER NEVER NEVER GO HERE. THESE PEOPLE ARE CRAZY AND HAVE NO BUSINESS WORKING WITH ANY PEOPLE AT ALL, LET ALONE CUSTOMERS.

Ok, in a nutshell. Was told online my phone would be $ 49.99 after rebate and I could go to the store to get it. I booked my appointment, went to the store — provided them my confirmation number etc. They told me $ 99. I asked how to do the rebate — they had no idea. They didn’t see a rebate. I was then told that rebates often show up after the purchase, so they encouraged me to pay the $ 99. Everything was processed. Still no information on a rebate. We try to figure this out — mostly by me being told to call Sprint’s general service line — to no avail. I tell them I am not buying the phone without the rebate. The manger tells me he has to charge a $ 36 re-​stocking fee! WHAT! You tell me to buy the phone to get the rebate, don’t produce the rebate then charge me to restock. I don’t think so. He won’t budge (Todd S.). I tell him I will pay the fee then dispute it via the credit card company — he tells me I just made this a legal matter and kicks me out of the store. Threatens to call the police. I should have let him — as I did nothing wrong. Now I have a $ 100 phone that was supposed to be $ 50 and a new 2 year agreement with a company I no longer want to deal with because they are willing to hire people like Todd. DO NOT GO HERE!
With all of that said, I have had very pleasant dealings with Sprint over the past 14 – 15 years. So Sprint isn’t all bad — just this store and this manager!

I left Sprint because of my experience in this store. That pretty much is worse case scenario for the business so I’d say one star.
HTC phones were horrible in my 2 years with Sprint. I was probably on my 4^th one in the 3 year contract period. That’s the maker’s fault not Sprint, and Sprint was very good in helping with the problems (at first).
When went in last, I was told of a new charge $ 50 to just look at the phone. My contract was up… HTC’s were horrible, the display stopped lighting up rendering it useless. Why in heaven’s name would I pay $ 50 for an old phone when my contract was up? I certainly never had to pay $ 50 before…
A «new policy» I was told.
Then, some punk kid not even working with me rudely budded in to begin arguing with me about the $ 50 and how it wasn’t going to Sprint and that it’s Sprint’s insurance company that began requiring it and how do I expect a tech to work on my phone for free. (which don’t even make sense together — pick an angle)
SERIOUSLY.
I am already not happy and this dude wants to argue with me? I then told him, «Sir, you need to be quiet — you are upsetting me».
When a customer already is having issues with the current situation, why would any human being in their right mind think that is a good time to debate the existence of a $ 50 fee???
I will not ever feel sorry or that I need to pay more to any giant company.
Then, I wanted to get the iphone (free version) and sign on another 2 years. They told me they were not doing it anymore even though a someone I know just got an iphone a week or two ago.
A «new policy» I was told.
I just couldn’t take it any more and left.
I did want to stay with Sprint.
Now, my money goes to AT&T.
I had a better deal with Sprint — but that experience left me no choice.
And here I thought I was making a wise decision by going into to a corporate store instead of the regular one I go to.