Relax the Back

I’ve paid two visits to Relax the Back in Greenwich. They were both great experiences.
Why?
I got what I don’t get very often:
1. I was treated like family from the time I walked in the door
2. I was really LISTENED to.
3. I really learned a lot.
4. All three of the products they recommended WORKED. i.e. my back pain has been reduced in three scenarios — a. in the car, b. in my home office, and in my living room.
a. In the car
My Lexus 350 was killing my back because it was like sitting in a clamshell. Mark explained I needed to have my knees below my hips. Bob recommended the simple wedge for under $ 100, I put in in my car and now trips that used to have my back screaming in pain, we virtually pain-​free. At 70, that’s pretty amazing!
b. in the office
I had a 20 year old office chair that didn’t support my bony butt, didn’t rock, was effectively impossible to adjust, etc. The new one is great. I spend a lot of hours a day on the phone in my Executive Coaching practice and my osteopath was making a ton of money ;-) With the office chair I bought those days are G O N E. To me the test of great service is when things go wrong after the sale. Here the wrong feet were delivered and Stephanie shipped me the new ones and it took me 5 minutes to change ‘em out. Mark even gave me advice on how to lay the chair down without hurting my back.
When that was fixed, I called Bob to ask about how to adjust it, he sent me the video, and I found that I couldn’t use one feature. Bob had me send him a video and diagnosed that there was a problem and had a new based shipped out and installed and it took what, 15 minutes. How I’m a happy guy in the office — I’m rolling, I’m rocking, I’m key boarding and I can adjust the heck out of it
c. relaxing
I got a zero gravity recliner. My bride liked it because Stephanie helped her pick out a color for the the leather and choose a base design that would complement our Craftsman home. I can watch TV in it in the straight up position. I can read email or use Kindle or watch a video on my iPad slightly back. I can go back a bit more and relax, or all the way back and nap, and not wake up with a ‘hammock back.‘
The folks are patient, knowledgeable solution sales people with KILLER after sale service. The products are great. Quick. name all the places you shop that has THAT!
Now if I could get one of those adjustable desks that Stephanie showed me in Oak I could be as happenin’ as my grandchildren ;-)
My back has gone from cranky to happy.
Thanks much to Mark, to Stephanie and to Bob.