Restoration Hardware

We just bought a dining room table and chairs here. The sales associate who helped us was nice. He was patient in showing us all of our options and the color swatches.
What wasn’t okay was another sales associate, Alissa, saying to my husband that we shouldn’t have brought our 1 year old daughter. She is a happy, calm toddler. It wasn’t that our daughter was doing anything disruptive. It was just that she was in the path Alissa was walking down. And so she turned to my husband and said she shouldn’t even be in this store.
My husband wanted to walk out but I really wanted to finish our purchase. So you can see who won. But then I called customer service and told them what happened (very helpful and good about it). Thanks for being such a rude person Alissa! I hope you have the happy holiday you deserve!

I tried calling mid-​day on a Saturday. Someone there literally picks up the phone and hangs it up, to stop the ringing
Happened four times. I kid you not

STAY AWAY. Similar to some other Unilocalers (wish I had heeded those reviews), I also ordered my whole baby nursery from the Restoration Hardware on Greenwich Ave. Yes, service was indeed as bad as the other Unilocalers said too — after hunting through their maze-​like store and finding across several store associates who all were mysteriously too busy to help me (fluffing pillows and avoiding customers) I finally found someone who would deign to help me buy furniture. Not that she actually knew anything about the furniture or could answer any questions, but she pulled up an iPad (just like the one I brought with me) and placed an order for me on their website (the same website I could have ordered from at home). She did, however, promise that the furniture would be delivered within two months, as a «worst case» date — and the confirmation email from Restoration Hardware said «no later than», so I felt pretty confident I would be fully furnished by baby’s arrival. She further called the distribution center and confirmed that the crib (most critical piece) was actually on track to be delivered 3 weeks earlier than promised date. So I placed the order for the entire nursery.
Pieces started arriving — but no crib and no glider. Then just before I was expecting a delivery scheduling phone call, I got an email from RH saying, inexplicably, the crib was delayed. I called to inquire and was told to disregard, we were still on track for an early delivery. A couple of weeks later I called again on an issue unrelated to the crib, and the call center agent said very casually, «oh by the way, you know that crib is going to be a month late, right?» That puts the delivery date past my due date, which means both that my baby is sleeping on the floor and that this has to be the slowest order to delivery time frame of any furniture store on the face of this earth. I made half the baby in the time they are proposing to make the crib. And of course, they’re not actually promising to deliver the crib in that time frame — that’s just the new tentative date. After escalating through a series of unhelpful customer service agents (and of course, the store is «regretfully unable to help»), RH decided to resolve this situation by sending me a free «Moses basket» — that’s right, a straw basket that sits on the floor that you are supposed to put your baby in. Why don’t I just put a blanket on a cookie sheet and plop her on that? At least it will be less scratchy and have less of a smothering risk.
I’m now buying another crib to sub in – but of course, I already have the other furniture, and now nothing will match. Talk about a bait and switch. I will never buy anything from RH again and strongly urge you don’t either, unless you’re buying 9 months ahead and can handle a ton of stress while pregnant.

Bait and switch city– extremely disappointed in my entire experience here. Ordered $ 14,000 in outdoor furniture 3 weeks ago, told specifically all but two items were ready to go, now told we will be updated on JUNE 21^st regarding new delivery date. At least they delivered the seat cushions so we can be comfortable sitting on the ground. Wasted the whole summer with their lies and apathy. In a town with such great service options and quality, nobody should waste time, money, or dignity at this black hole of competence.

Ladies and gentlemen, welcome to the Abercrombie & Fitch of home furnishing. Yes, you can now pay triple for the privilege to own furniture that looks like it’s been battered and abused.
Every single chair or couch I sat on, in addition to being $ 1200 or more (yes, a small accent chair is $ 1200), was also apparently built with NBA power forwards in mind. Seriously, the seat length on these monstrosities has got to be 30″ or longer. At 5’6″, I could not sit in any chair without A) pitifully slouching like that uncle who ate too much at Thanksgiving dinner, or B) having my legs not touch the ground like I was having my picture taken in one of those comically enormous armchairs at Disney World.
I can’t explain it; perhaps the next phenomenon of human evolution is longer femurs, and I missed the genetic boat?
Or maybe it’s the Saks Fifth Avenue of home furnishing. It’s an absolutely gorgeous retail spectacle, but unless you have more money than brains, you never actually spend money here. But then again, this is Greenwich Avenue, Saks Fifth Avenue is literally three blocks away, and this is the home of the 0.1%. The Ferrari Dealership is around the corner.
Shameless opulence for people who don’t know what to do with their hedge fund blood money.

Though my husband and I were first impressed by the super-​sized first impression of the store, we quickly became disappointed with not only the average displays, but more so the complete lack of customer service. We must have been there for 20 minutes and not one customer service rep approached us to see if we needed assistance. They barely even acknowledge you are there. They seemed more into themselves than their customers. I don’t intend to return. I’d rather shop from the catalog, if at all. Their markups are ridiculous and with the exception of a few pieces, we could hardly even spot anything we liked that ‘wow’ed us.

This store is an over priced rip off. They mark up their merchandise 1000 per cent. To add insult to injury, they air brush mistakes out of their catalog as well as on line. They cut electrical cords for crystal lamps that show the cord coming from the bulb base through the glass. It takes a month to get credit for an item returned. The employees are more interested in their tablets rather than customer service. They have attitude issues with customers as well. Buyer be very aware. They are crooked… Extremely bad Customer Service. THEY DESERVE A ZERO RATING!!!

Well, I was in the Greenwich store today, and I was «greeted» by three employees congregated on a sofa, lounging; acting as if it were too much effort to acknowledge me, or anyone else for that matter. I even wondered if they were, in fact, employees.
I asked one of them about an item and where I could find it. I got a large wave of the hand and a tired, «they’re in the bedrooms (implied: stupid) «So after wandering around and not finding what I came in for, I asked an employee from the back of the store, named Margaret, who helped me greatly and in such a friendly manner. She walked me upstairs to where I could find my items. Margaret saved the day for me.
Thank you Margaret!
Why can’t the management there hire more people with manners? I would love to buy a new couch, but I am reluctant to spend money in a store where most of the employees are so rude. Maybe I’ll try another branch of the store.

Beautiful furniture, absolutey terrible customer service. Went there to purchase my baby’s bedding and 2 managers just stood there looking me up and down and told me it would be a few minutes. They made me wait until a sales associate was finished with her current customer. As a district manager of a retail chain myself I would be dissapointed to know that two of my managers were A) judging someone who walked in the door by age/​appearance, etc and B) Stood around chatting while the customer waited. I would recommend ordering online and saving yourself a terrible experience. I’m not sure who would want to support such a terrible team of sales people.

Lauren from Restoration is AWESOME! The décor in the store is always so beautiful and as a person who also works on the avenue, I enjoy looking in their windows to see what they do next.

Customer service was minimal. No one greeted my husband and I when we walked in. They do have some interesting pieces, and the store was merchandised well. There’s no location better than the one in Palo Alto, CA though (maybe I’m biased because I live there)!

It is difficult to review a store where a chair costs over two thousand dollars, as you may not be buying stuff regularly, but I do love this store!
It is another corner store on Greenwich ave with a large front and side display. The store has the latest living room furniture at the entrance and bedroom and bath display on either sides. There is a more traditional display of their furniture towards the back of the store with high end leather sofas, chairs and chandeliers.
Of all the RH that I have visited, the staff at the Greenwich location has consistently been the most pleasant and helpful. I do not like pushy and hovering staff at any store, and the guys here seem to respect that and only approach you if they sense you need help.
The place is definitely expensive, but it carries quality stuff and during sale season you can pick great products at reasonable prices. Anything that I have bought here, still looks good which is a testament to their quality.
Fun store to visit as you take a stroll on Greenwich Ave.