Lavender Medical & Beauty Spa

Please read my review before going so that you do not have the same experience that I did! To start off I can only review the salon it’s self not the services because I walked out before my scheduled massage. I went to Lavender because I friend from out of state got me an online gift card to their «Spa». If you are like me and you think of a spa as a relaxing place, playing tranquil music with tea and possibly some water with fruit in it then this is NOT the place for you. The «Spa» if you can call it that is really a hair salon, nail salon, and has a hallway with some rooms for massage. I was greeted by an elderly lady who seemed very unhappy to be there and the sound of vacuums going everywhere. I thought okay at least this place will be clean but no sadly that was not the case. If your thinking about paying extra for the sauna don’t you will be disappointed, it’s a small sauna tucked away with some beach towels it and it was not clean. After I sat in the Sauna for about 5 minutes and processed what was going on and where I was I felt to uncomfortable to get a massage and so I decided to leave. I happened to peak into the massage room and again if you are looking for a spa experience this is not it. I went to go tell the lady at the front nicely that I didn’t feel comfortable and that she could keep the gift certificate and that I was very sorry it just wasn’t my thing. Most business owners at this point would apologize try to make you feel more comfortable or get some constructive feedback. Nope not this place she proceeded to tell me how she was a Rake master and that she knew from the moment I walked in the door that I had bad energy, and I am not making this up! So I left and chalked it up to one of the weirdest most unpleasant experiences I’ve had since the museum of weird in Austin TX. So here’s my advice if you are looking for a cheap massage with no ambiance or customer service this is your place. If your like me and rarely get the time to pamper yourself and are looking for a full service spa this NOT and I repeat NOT your place. Oh and PS the pictures that they posted online of this place are not a true reflection of the condition of the space while I was there.

I love this spa. Every time I’m in Denver visiting friends, I have to make an appointment to come get a massage here. I haven’t gotten a better massage anywhere else.
The spa is really clean, nicely decorated & the massage is worth every dollar. The customer service is always great too which is a huge plus. Shopping center has a lot of parking too, so you never have to worry about parking on the street.

I love the salon! .there are lot of really good people here. There do everything from hair Facials Massage Nails eyebrows eyelash extensions threading chiropractic care tanning and the list goes on

I feel bad having to write this but our experience at this spa was mediocre. I’m in this industry I know how spa’s work I’ve done every job within the operation of a well functioning spa as well as hold two professional licenses in 2 states to provide services. I went in today for two 60 minute massages 1 with hot stones. My massage was done by a male therapist, he was good but I didn’t get any hot stones, the massage was ok I’m a therapist myself and it didn’t wow me but I was looking for a relaxing massage during our vacation so it was what it was. Though I will say the draping was borderline unprofessional he worked my upper attachments for my hamstring and adductors (inner thigh in your groin) and I definitely felt some breeze/​fabric/​swishing on some no no parts which for me knowing what was going on was ok but not an area I would work on someone who was completely nude with no warning. He did really good work on my neck and scalp which I requested. Overall it was ok. Now the second massage, let me just give you a picture were enjoying our last night at our hotel before we leave and my boyfriend is laying on the bed in pain and I am massaging it out. Not good. He can only have work from the waist up due to medical reason he always has shoulder and low back problems and he requested that. I even made sure he put it on his form correctly so she’d know right away he said she barely touched those areas and the massage felt rushed and he was waiting for me for 15 minute to come out. I guess she had worked very fast and rushed the whole massage and only did 45 minutes worth of the 60 minute massage. He felt bad saying anything so he told me it was good In Front of the receptionist/​owner MJ so I left each a 25 $ tip which I now don’t feel was deserved by his therapist. It was also weird I had to pay before our treatments anyhow even though our treatments would have ended 2 hours before closing? I also only booked here because my hotel has their brochure and a 20 percent off offer which I had to ask for she said sure i let you sauna for free too ok if you’re offering. When we get there she asked me how much she said she would charge I said I didn’t know I just have a 20% off ad. Then said would you like me to add on the sauna? I just said sure because I’m not going to ask for free things even though it was already offered, the. After some scribbling and calculating she said we can have the sauna for free GREAT. Anyhow this review is kind of all over but the sauna was a nice touch the spa it’s self is gorgeous it just seems sooooo unorganized and zero communication. I know it’s filled with independent contractors (which I’ve also been) but there needs to be some flow for the place. Maybe Kristen (Christine?) didn’t feel she had to do the full amount of time because she later found out we weren’t paying full price? It was an ok experience for me and a bad experience for my boyfriend. $ 189 almost down the drain. We also did ask for a couples massage which right at the end of booking our appointments (which was a chore in itself) she said no only separate rooms but they are right next to each other so it’s almost the same… Uhhh ok?

I’ve only had my hair done here by Lindsie B. Which is a great way to start! That being said, I’m looking forward to trying out the other services offered. Next time I’ll start with a massage then get my hair done. It’s nice to have the option of so many service options under one roof. Clean and polite people working always.

Stacey, my hairdresser, is as good as they get! And it’s a wonderful atmosphere at the spa. Would gladly go anytime!

I can’t comment on any treatment because my appointment never happened. I purchased a Living Social deal for a 60 minute facial and a 30 minute sauna. I called to scheduled a day & time and was greeted with «I am busy-​can I call you back?” — no hello, no mention of the business name. I agreed; she called me back and we scheduled an appointment for approx 10 days out. Five days before the scheduled appointment, I had to call and reschedule; as my schedule at work was changed (I work in a hospital & that happens). The receptionist was fine and we rescheduled for the following week. On the day of the «scheduled appointment that I cancelled, I had a very curt and unfriendly message form the Spa saying I didn’t show-(yes I had rescheduled!!) when I called back to explain the owner said that Ihad not called so I loose the value of the coupon; I explained that I had called and spoke to the other receptionist and she said no you did not– I am the only one who answers the phone– so she told me to go back to Living Social if I wanted my money back– but no shows were not welcomed at her business.
I was floored at how nasty and rude she was. I asked for her name and she refused to give it to me and hung up.
So I called Living Social and explained the situation and the Customer Service Agent was terrific; he took all the info and indeed I was refunded my money.
A few hours later someone new from the Spa called to ask if I wanted to try and reschedule– I said NO THANKS. If this is how you treat customers before they even spend money, why would I want to be there?
So– I can’t comment on the service; but this is one place I would not recommend based on their lack of customer service.

My husband surprised me with a spa day that included a massage, facial and pedicure. He also paid extra to have them provide me lunch, because I was scheduled to be there from 11 – 2.
My massage therapist, Jay, was wonderful. He used the perfect amount of pressure, I like more pressure. He did check with me to make sure the pressure was ok for me. The people there are all independent contractors and have separate rooms. I did have to get dressed after my massage and then go to the facial room and partially undress again.
Beata did my facial. I really enjoyed the facial and Beata was very informative about my skin.
There was quite a bit of time between my facial and pedicure. I thought that I might get my lunch then or during my pedicure. MJ, the receptionist, asked if a Greek salad would be ok for me. I sat in the pedicure chair for quite awhile. There were 3 employees in the pedicure area, but they were waiting for another girl to arrive to start my pedicure. Finally Emily came to do my pedicure. The chair was not a massage chair, but appeared to have music in it. No one offered to show me how to use the chair. The massage on my legs was nice. More pressure than typical with a pedicure and hot stones were used. I felt like my toenails were over clipped. Emily had to go back several time and clip more. 2 days after my pedicure my toes were hurting. the edges were too pointy and poked into my other toes. The most painful pedicure that I have ever had.
After the pedicure, I went to the front desk and MJ asked me if I was ready for my lunch. I was starving by this point. I was taken to a sitting area in the back where there were already 3 people sitting, waiting for services. My salad was brought to me with a plastic fork and knife and I had to hold it on my lap to eat.
My spa day started out great and went downhill. MJ did talk me into buying another package with sauna, massage and facial for 2 which I will do with my husband, since those were the services I enjoyed.

Kayla has been doing my hair for several years now & now more than 6 of my friends have switched to her also! She does a wonderful job at a reasonable price. The salon is beautiful & always feels like a treat going in.

The manager or owner at the reception desk was not only rude but extremely arrogant. And I didn’t even do anything to deserve this kind of treatment. I walked straight out the door without my massage. Beware. They use many other «name «to market themselves but they were the same facility. Take note of address.

I really like Lavender. I have been here multiple times since moving to Denver. They are close to my apartment, always friendly and the massages are consistently great. I came originally with a LivingSocial voucher but have since bought packages or prepaid to take advantage of a deal. I have had no issues letting my boyfriend use a massage out of my package and have always been offered water before and after my treatments. I am a distance runner so I make sure to always come the day after a big race. I have recommended them to friends and on facebook. Go, you will not be disappointed!

I was given a gift card here for a facial and microdermabrasion. Their spa is spacious and well-​decorated. When I went in for that first treatment, my esthetician was good. The receptionist convinced me to buy a discounted 3-​pack when I left, partly by telling me I could use them as gifts.
Unfortunately, my experience after that was not great. When I called to book with the same esthetician I was told she was away indefinitely for a «family emergency» and that they had «better» estheticians who they could book me with. Clearly there was some kind of drama there. I found the receptionist/owner’s subtle bad-​mouthing unprofessional.
I then called to have a gift certificate issued from my package. It took me four phone calls to finally get this to happen. The same receptionist/​owner tried to dissuade me from giving any as gifts and I actually had to argue with her. She said it would be issued, but I was called back subsequently 3 times and asked for redundant information. Worst of all, when the certificate was finally issued via email it was very sloppy. Just simple text, no color or design. My name was wrong. The spa name wasn’t even on there. I basically just had to just make something up myself to print out that looked more like a gift certificate.
My second treatment was not at all like the first. There seems to be no consistency between estheticians because they actually rent the space individually and work for themselves. It was cold in the room, she had no bolster for my knees, and she kept pulling my hair. She didn’t use anything to cover my eyes while she steamed my face, so my eyelids felt like they were going to melt off. She used different products than the first esthetician had, including RUBBING ALCOHOL directly on my skin. Her extractions were overly aggressive; I’ve never felt like the cartilage in my nose was going to break while someone worked on me before.
It was clear that she did not know my skin history or the products I used, despite the fact that I had filled out their forms at my first treatment. At the end both she and the receptionist tried to hard-​sell a product I wasn’t interested in. They had no samples for the product, but when I said I wasn’t interested without a sample they continued to push for me to make a purchase. Finally, when I wanted to leave a tip in cash, the receptionist had no change.
On my third (and last!) treatment I brought my friend who I gave the GC to. Her esthetician was timely; mine was 25 minutes late. Instead of asking what she could do for us to compensate this delay, the owner/​receptionist basically shrugged and said «not my problem– she’s an independent contractor.» She then kept us waiting even longer at the end of our appointments while she tried to figure out the mess she had made of the gift certificate situation.
My last facial was alright. Again, completely inconsistent from the others. However, I would not return to this spa even if i loved the last facial, since dealing with the staff proved such a nightmare.
On a final note, there are 69 filtered reviews for this spa and only 14 active reviews that count toward their rating… um, why? You can view them for yourself if you click at the bottom of the page. They all seem to be either brief 5 star reviews (spa incentive for writing one?) or 1 star reviews. You do the math.

Update: When I posted the review, I never realized the owner made a comment on it, until just now. I’d like to address the kind of condescending comments made and say that I can actually judge the whole spa by one therapist. Because that therapist was really, really BAD. And weird. I’m sure he thought he was being a hippie and calming me with weird little phrases in my ear, but no. That’s not a «unique skill» that anyone in their right mind would appreciate. That makes a massage awkward. And I’ve never had to «guess» before on a therapist, because 9.9 times out of 10, they are all «wright» for a basic massage.
I can also judge the whole spa based on me waiting 45 minutes after I was EARLY for an appointment. I can also judge the whole spa based on the front desk service being pleasant enough, but unorganized and unprofessional. Cherry Creek Mall can be judged as a whole, based on how everything works as one cohesive unit… Otherwise, these businesses, while independent, wouldn’t choose to work together as a collective front to consumers… And with that, the collective front just decreased from 3 to 1 stars because of the kind of crap the owner said.
Original:
Had a groupon deal, it was a good, but not great experience.
Nice enough atmosphere, but wasn’t wowed. Service was pleasant enough, but I was 20 minutes early and ended up waiting for 45 minutes, because they were running behind.
Masseuse had just a little bit of an awkward personality and massage style, and it did not relax me at all. Pressure was fine, but I could not relax and enjoy a spa getaway.
I may try again for another service like hair or nails, but I don’t think I’d try a massage there. The price without the groupon would have been way over priced for the service.

We went for a couples massage with a groupon. The massage was fantastic, but the place itself was subpar.
We were not offered any water or even told to drink water after the massage, which I know is very important. We were also supposed to get a bowl of fruit with our package, and the woman at the front desk didn’t even mention it until we were about to go out the door. She then had us sit in the waiting room and wait for her to bring us the fruit. They just seemed a bit unprepared and unprofessional. I wish the customer service had been better; it would have made the whole experience a lot better.

I went to Lavender Medical Spa based on a recommendation of a friend. I had an appointment for a massage and facial.
My facial experience was pretty good. The cons were that the room was really bright and the person doing my facial was continuously talking to me which didn’t allow me to relax. I was pregnant during my visit and she kept asking me questions about my pregnancy. After my facial I went on to get my massage.
I was told that the spa did prenatal massage. To me this meant that they had the special pregnancy table with the belly cut out. That wasn’t the case. I was required to lie on my back for my 60 minute massage while I was 7.5 months pregnant. Not only was this extremely uncomfortable but while my masseur was trying to massage my lower back he would halfway lift me off of the table and my boobs kept almost coming out from underneath the blanket. As you can imagine that also made it quite difficult to relax. All in all my experience this time was decent so I decided to make another appointment for a spray tan the next day.
I arrived for my spray tan on time. There was no receptionist and just another employee hanging around the hostess station. He told me to have a seat and took off with his client. The place was a ghost town after that. Not one person came in or out and the person for my spray tan never showed up. I waited for over 30 minutes. I tried calling while I was there to see if someone would come to the phone. Nope. I ended up just leaving because no one was around to talk to.
I was really disappointed in the service of this salon. It was a really nice facility and had a great ambiance. Unfortunately poor customer service and blatantly not showing up when you have an appointment trumps a nice atmosphere. I won’t be going back to this salon.

I purchased two Groupons to take my future mother in law to a massage when I came to town. Her only other massage experience was not a good one so I was hopeful that she would like this once, since it’s close to her home too. I called to book our appointments weeks in advance.
A couple of days before the massage, I wanted to confirm our appointments and called the spa. I called probably ten times and got the answering machine nine of those times. The one time I got through the girl who answered said that she would call me back but didn’t. Our appointments were made for 9:30am, the web site said they open at 9, but the answering machine said they open at 10. To be safe, we started calling at 9am the day of massage (Monday), and arrived about 9:20. No one was there but the door was open. A little before 9:30, Bob, one of the masseuses, showed up. He was very nice and gave us intake forms to fill out, set up our sauna and gave us water. A little after 10 we started our massages. The massages were good. However, during parts of the massage, I heard talking in the hallway including the owner lady giving one of the employees a hard time about not being there earlier. It might have been a well deserved talking to but shouldn’t have been in the hallway outside the massage treatment rooms.
The place is clean, the employees nice, services we received were decent, but I didn’t like the way the owner spoke to the employees and the disorganization at the front desk. Next time we will find and support a better place. I gave my masseuse Bob a $ 20 tip partly for the massage and partly because I felt bad for the tone the owner spoke to him in front of me.

I bought a groupon for massages here for a couple of massages for me and my husband. Before the massages we spent 30 minutes in the sauna, which was pretty nice. It’s a small sauna, but was good for just the two of us.
My husband had a woman for his massage that he really enjoyed (Jenni), but I had a man (Alexander) who wasn’t my favorite. It’s not that he was a bad masseuse, it’s more that he was massaging too hard. Though I kept flinching and squealed in pain a couple times, he kept up a harder pressure. The location was also a little strange. It’s a very big building, but you have to walk from one end to the other in a robe in between services, and the stairs/​elevator are at the front of the building right next to the front door. There are only a couple of bathrooms too, and they’re in the middle of the building. Not much of a lobby either, just a couple of chairs near the restrooms.
Also, the deal I got was pretty good, $ 35 for 30 mins in the sauna and a 60 min massage. They offered a deal afterwards that was half off on another massage, but that only made it $ 50, so it seems like the massages are pretty expensive regularly.

This is the first spa that i came to since moving to Denver. I decided to start out simple and opted for a Hot Stone Massage. I called on Friday and had an appointment for Saturday no problems… :)
Being a first time visitor I was treated quite nicely, and given a tour of the facility. Very clean and nice, completely different from my favorite spa in Pasadena… but still nice (I miss my complimentary hot tub, sauna, steam room)…
Aileen was my Massage Therapist and she was great. Friendly, informative, talked to me before the massage and let me relax during the massage. I was pretty tense so we had a good work out… but I felt pretty good the rest of the day.
I will be back to try some of the other offerings I am sure…

I visited Lavender for a pedicure and this was my first visit to this spa. I walked in and was greeted pleasantly but when I said I had an appointment for a pedicure the receptionist said, «next door» and pointed down the hall. I walked down the hall, a bit unsure of where I was going but easily came upon the manicure/​pedicure room. The woman in there was working on a client but greeted me and asked me to pick out a color and wait.
After a few minutes of waiting I was invited to take a seat in the pedicure chair. The chair was quite fancy and comfortable. And the pedicure I received was different than I’d ever had before, with some almost painful foot massage (hurts so good?) and an elevated arm that held my leg up out of the water at a certain point in the process. Like I said, it was different. But still quite nice. The guy doing my pedicure wasn’t very chatty, which was fine, but it almost felt like he would have been uncomfortable if I’d been in a chatty mood myself.
The spa décor is very nice, very comfortable. And the pedicure was great. It just felt more like a pedicure done in a regular mani/​pedi shop rather than a spa. Not a problem, just didn’t meet the expectations I had for a beauty spa.

Let’s start by stating that I had a LivingSocial deal for a $ 35 massage. I scheduled my massage and a scrub for my birthday a month in advance. From the moment I called to scheduled my appointment, I was treated very professionally. The person I spoke with made suggestions as to what type of services they offered and what I might like to try.
A week before my appointment, I received a follow-​up call to remind me of my appointment and to advise me since I was getting a scrub, that I should not shave at least 24 hours prior to getting the scrub because it may sting the skin.
I arrived about 10 minutes early and was greeted pleasantily and wished a Happy Birthday by the receptionist. I was given a mini-​tour of the facility and escorted to the waiting room and introduced to my massage therapist, Tara.
I started out with 15 minutes in the sauna before going into the room to start the scrub. After the sauna, I entered the room and lay down on the table. The scrub was absolutely heavenly. Tara used the lavender essential oil as I requested, but also added a couple of aromatherapy blends to the lavender, which was amazing. The scrub was lovely and then I went through the adjoining room to shower off the sugar scrub.
Tara called through the door that she wanted me to come out to the waiting room in a robe because they had a surprise for me. It turned out my family in Atlanta sent an Edible Arrangement to be delivered to the spa and they happily accepted it and then planned when they would present it to me. The receptionist and the massage therapist came out to the waiting room signing Happy Birthday. They presented me with a platter of sliced strawberries, a mug of tea and the Edible Arrangement. I sat in the waiting room for a few moments enjoying my tea and goodies.
Then I went back into the room to start the massage. Tara used the right amount of pressure and I was almost sleeping on the table. I had a wonderful experience at the spa and I definitely plan to return. Tara made the day special!