The Jewelry Exchange

I called and asked a few questions. Lady on the phone didn’t seem to have time for me. Then she got downright rude. All I was asking was if they had loose diamonds I could get mounted into a Gelin Abachi ring. She was surly. So I went somewhere else and laid down $ 5K for a great diamond mounted perfectly in the ring. Guess that business was not important enough for them to give me some common courtesy on the phone. Fine — next time I won’t bother even calling, OK?

I don’t recommend Jewelry Exchange (JE). They were friendly when I purchased an engagement setting, but when buying a center stone, they were surprisingly not helpful or friendly. I bought an engagement setting while shopping for something else. I wasn’t dating anyone, but I’d been engaged years before & spent 3 months shopping for a ring without finding one I liked (we broke up right after I found one). When I bought the setting, which had almost one carat of diamonds w/​o the center stone, I told JE I wanted to purchase a colored stone, $ 200 or less, synthetic or real, to use as a center stone until I needed a diamond, should I ever get engaged. They weren’t especially helpful. I found another jeweler after a few months to set a stone in the center so I could wear it occasionally.
JE told me that I needed to come in every 6 months to have the ring cleaned and examined in order to maintain my warranty. The store was not conveniently located, but it was worth the trip to maintain the warranty. After the 1^st or 2^nd time, they stopped providing a proof of examination. I asked for one, asking «Don’t I need it to maintain the warranty?» They said it would be in the computer (something like that), but I insisted on a hard copy & they provided it. This went on for three years, when I finally was engaged & ready to shop for a diamond. While looking for a diamond, I let them know that I didn’t like the way the jeweler (not JE) set the temporary stone (approx. size of a 1 carat princess cut): it was sitting too high & the points were pointing north/​south/​E/​W. It looked like the stone could be set lower & I wanted it slightly at an angle, so the square would be in line with the setting, which is asymmetrical. Besides shopping for a diamond, I decided to order another ring and wasn’t finding anything in stores, so I asked to look in their catalog. They tried to discourage me & said if I ordered something from a catalog, I must pay for it & couldn’t return it. Despite an almost empty store, they practically ignored me as I looked through the catalog. It was like pulling teeth to get information about the rings, including prices and how to read ring specs. While doing that, I heard them tell their 1 customer that they would resize a setting for free, up to one size. I asked if they would resize mine for free & was initially told yes.
Now the reasons I will never set foot in this store again:
1. While shopping for a center diamond, they told me that the only way to lower the stone was to get a smaller diamond due to the ring design. To cut the height in half, I’d have to get a ¼ to ¹⁄₃ carat diamond. The jeweler I ended up using («GJ» for «good jeweler») ordered a different basket that enabled me to have the diamond be at least ½ as high as the temporary stone at 0.8 ct.
2. JE told me that they agreed with how my temporary stone was set & to trust them, I wouldn’t like it at the slight angle. GJ not only agreed with how I wanted the stone to be set, they said since I was the customer, they’d do whatever I requested. After looking at that temporary stone for around 3.5 years, always thinking «I wish it were angled,» my center stone is finally set as I wanted it & it looks great.
3. Once I found out JE resize rings for free up to one size, I asked JE to resize my ring. They’d never offered that to me despite the ring being obviously too big (and we discussed the size when I bought it). Now, they refused claiming since I had the temporary stone in the ring they couldn’t size it. They would have charged me money to remove the stone. Another jeweler removed the stone so I could place a diamond in the setting. I didn’t buy his stone, but he didn’t charge me to remove the temporary stone. It took him only seconds and didn’t damage the ring or stone. I paid GJ to size the ring when they placed the diamond in the setting.
4. I finally found out, after years of taking the ring in so I wouldn’t void the warranty, that the warranty ended after 1 year. I always mentioned the warranty. They never once told me the warranty period was over. I figured it out by reading the small print from my original purchase. Sure, I failed to notice that, but they could have told me so I could stop wasting my time. I hardly wore the ring, which I told them, so it didn’t need to be checked.
5. GJ was very helpful as I looked through catalogs for a 2^nd ring. He also let me know that I’d only pay approximately ²⁄₃ of the price in the catalog and that since the price of gold was down, the prices would be slightly lower as the price was tied to the price of gold. He also said that if he ordered a ring and I didn’t like it, I could return it without paying anything. He ate the cost of shipping (I was buying a diamond from him, at the most reasonable price I’d seen in town, but still!). I ended up looking at several rings before picking 1 (GJ returned the others). I’ve ordered 4 more rings incl wedding bands.

Wonderful experience. Be sure to ask for Richard! Great fun guy who will help you find just what you’re looking for! Richard is THE MAN!

Betty is OUTSTANDING! I have a family ring I needed a lot of work done on. I wanted to re-​size and upgrade it for an engagement. I went to five other Jewlers to get quotes and see who I trusted the most. Betty made me feel very confident in their abilities and quality of work. They have the best prices and took care of me. I’m a guy so I don’t shop for this stuff often but when I do I’ll be coming here to see Betty from now on. Thank you for a stress free shopping experience.

Richard spent an hour or more answering our questions and showing us different setting options and bands, we later appraised the ring and it valued at $ 1,000 more than our purchase price. The Jewelry Exchange will be our jewelry store of choice from now on!!!

I had a loose diamond that my grandmother handed down to my mother and I wanted a setting for it to give to my beautiful wife. Inez was awesome, she was informative and even got the jeweler to move the job up one day so that we would have the ring to show off at a big family dinner we had planned.
There was a minor mark on the ring that my wife noticed and we took it back and they fixed it right away, we have been there a total of 3 or 4 times and each time the entire staff was very friendly to us.

Just want to thank Inez for helping my finance and I pick out our wedding bands. We had an idea in mind, but other jewelers couldn’t show us what we were communicating to them. Inez not only found exactly what we wanted, but made sure she could get them sized and back before our wedding (just a month away — yep, just a month). The rings are beautiful, they were a fair price, and most of all, I had a good feeling that Inez was really looking after us (me, in particular!), and I was right!

This place is chach. For those of you who don’t know what that is, it’s s**t. We went to get diamonds put in a necklace and they said verbatim «well I automatically decided what you want. It costs 65 dollars. Let’s do it». EXCUSE ME. you automatically decided what I wanted? We gathered our diamonds and left within 3 minutes. It gives you the feeling of an old grandpas house who’s letting you choose through their old jewelry. YUCK. if your jewelry is precious to you, stay far away from this dump.

I went here to pick a setting for a loose diamond I bought for my fiancée’s engagement ring. Inez was kind and courteous from the get go and made sure my questions were answered and that I was truly satisfied. The pricing was reasonable and they did a great job setting the diamond in a timely manner. The finished product was gorgeous and I’m glad I decided to do business with them. They did an awesome job for an affordable price. You can’t ask for much more.

Didn’t plan on purchasing from them, just stopped in to get competitive pricing on loose stones to take back to my original jeweler. Inez, the manager, was extremely helpful and a pleasure to deal with, and while waiting for her to bring out loose stones I noticed a gorgeous setting. She made me a great package deal, eased my mind, and helped me make a very hard decision… without being biased. I couldn’t be happier! I will definitely be a return client! Thank you Inez… and Richard, he was friendly and helpful as well.

Ms Inez is amazing! She is incredibly friendly and goes above and beyond for you. I would definitely do business with her and the reason I will never go back has nothing to do with her service.
My fiancé did a lot of research and took great care in picking out the exact diamond he wanted in our engagement ring. He had Jewelry Exchange send it off to set it. When it was returned to us, the diamond had a crack in it and it reflected throughout so the whole diamond was blurry. JE would not admit to any wrongdoing. When I took it in to have it resized I mentioned something about it. His response was ‘this is the amount your fiancé paid for your ring (waving the receipt in my face to make sure I saw it… as if it was my business to know what my fiancé spent) so he obviously bought it that way, if he cared more, he would have spent more on your ring for you.’
Absolutely horrible thing to say to someone!
**As an update: I spoke with the manager regarding this incident and his response was «sounds like something he would say». Nothing was done about it. So beware, this guy is still there.
We had one of the top appraisers in Denver look at the diamond. It seems when JE sent it off for mounting, they did a diamond switch on us.

What an amazing place!!! I have always been a jewelry person and been everywhere else. Unlike all the other places these guys CARE!!! Richard listened to me and with in minutes had the most beautiful ring on my finger. Put these guys on your must go list for engagement rings!!!

Richard was outstanding in listening to our wants and managing to make the impossible possible by getting our rings ready for our wedding in less than 48 hours. He worked with our pricing needs and we ended up with the perfect engagement ring and wedding bands. It’s only been 10 days since we were married, but we are already recommending The Jewelry Exchange and Richard to people that we show the rings to. Thanks again! Laura & Charlie

On June 12, 14 my hubby needed his wedding ring resized, not only were we greeted soo womderful by Inez, but Ben also helped us out amd they even promised our ring one hour after we left it. What great service and they sure knew what they were talking about, Inez even promised if my hubbies ring was not fitting in the next couple of months she would resize it for free, what a wonderful place to go! Service is not this great anymore… Jessica vanni, my hubby is Joel Vanni

I’m not sure I can even express my gratitude! Betty at the store was amazing! My wonderful fiancé bought a ring from someone else and it ended up being a disaster (not his fault by the way, my ring was damaged being set). We went in and started looking and from the beginning Betty listened and understood everything we had gone threw. We ended up purchasing the most beautiful ring and I could not be happier. She listened to me and watched and knew the second I put on my ring it was the one. The store was so wonderful and I know we will be back to buy our wedding bands! I would recommend them and Betty over anyone in the business!

Betty was the best. In fact the whole staff was awesome. Had a terrible experience at another jeweler. Betty 100 percent took care of us and on top of that got us the best deal in town. My fiancée has got about 100 complements on her ring already. Outstanding deal aside, even if I would have paid what on a normal jeweler charges, I would come back just for the amazing customer service.

These guys are like a diamond in the rough. We bought custom rings when we got married 2 years ago and the rings were amazing!
Our Anniversary is coming up on the 4^th so I took the wife in to get her center stone upgraded. They remembered us from years ago and we picked up where we left off then.
Needless to say, they were amazing as always. It’s like having our own private jeweler. If you’re looking to get something for her, they can help!

Betty is wonderful! She helped me find the perfect ring. I am very happy with her professional service and her manager as well. I absolutely love my new ring!

Our experience here was one of the worst experiences we have had in a very long time. My husband and I brought my $ 12k+ wedding ring in to be sized and two bands fused together. I had previous experiences with Jewelry Exchange in CA and should have known better but thought we would give them a chance anyway. My husband called ahead of time to insure my ring would not be sent out and the work would be completed onsite. He spoke to the jeweler who assured him it would be done at their facility in GWV. When we arrived we spoke to the assistant manager who informed us they would need to ship it to their Tustin, CA location (the same location we had issues within the past) for the work to be completed. After reading the contract my husband questioned the replacement value should they lose the ring to which we were told they had never lost an article in 35 years. Regardless of their track record (and if it is true) my husband pressed the issue and could not get them to commit to a replacement value so all parties agreed on the contract the replacement value would be per the receipts we could provide should there be an issue. We took photos of the rings before we left, paid for the service and left the rings with them. Two hours later my husband received a message on his cell phone that they were now not comfortable working on the rings and it is now necessary for us to take another hour out of our day to pick up the rings. Naturally this drew red flags for us and we returned immediately. We were told because we were not comfortable with the shipping to CA that they too were then not comfortable with it. When asked why they were comfortable when we left vs. now we were told they just had time to think about it. My husband and I are 100% certain because we held them accountable in the beginning for a replacement cost (just in case) they then decided to refuse service. The assistant manager was rude and cavalier the entire time we spent with her.
My fair warning to you is regardless of your transaction with the Jewelry Exchange, be sure you read the fine print and know what you are getting into BEFORE you purchase anything because their contract is so vague they will not be held accountable to anything.
We will NEVER allow ourselves to be treated in that manner by Jewelry Exchange again.

I’ve never been treated so poorly! Rude rude rude!!! I’ll take my money elsewhere.