Geek in Pink Computer Repair

I’ve only dealt with the Franklin location and they are always friendly and helpful. They are the first ones I think of calling when my PC or MAC needs repaired.

I cleaned my daughter’s 2-​year old Acer laptop before taking it to Geek in Pink for repair. It looked like a brand new laptop (not a mark on it). However, the power jack inside it had become loose and it wouldn’t charge the battery. Geek in Pink had it for 3 days, then called me and said it would cost $ 100.00 to fix it but that it wasn’t worth repairing. I found that very odd since this laptop still sells on Amazon for well over $ 500.00. We went to pick it up.
When the receptionist brought out the laptop, the top had been terribly scratched — there are scratches all over it. I had cleaned it before bringing it in so I knew it did not have a mark on it. I told the receptionist and showed her the scratches. She said, «I’m sorry but nobody else is here. The technician will be off for the next week.» As we pulled away, my daughter saw another person walk behind the counter (someone else was there, probably the tech that scratched it up).
Well, we had little choice. We took it and went straight to Computer Renaissance in Greenwood, IN. The technician looked at it said it was a quick fix to replace the power jack and would cost $ 90.00. He said that someone had worked on the laptop without placing it on a soft cloth to protect the top cover (Geek in Pink had scratched it up) but it could be easily replaced. A few days later, we had the laptop back completely repaired and working great thanks to Computer Renaissance.
I believe Geek in Pink told me it couldn’t be fixed because it required fine soldering, which was beyond their abilities. They also took no precautions to protect my laptop from damage, and did not acknowledge their negligence when I pointed it out (they lied). I definitely do NOT recommend trusting them with your electronic equipment.
That was roughly 3−½ weeks ago. I still have not heard from anyone at Geek in Pink about replacing the cover they scratched up.
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Geek in Pink picked me up as a contractor the first time in 2007. And again this April when I moved back to indiana from Florida. I have always admired and respected the company. I have been blessed to see it grow from a living room repair shop, to a two store front business. I am very proud to be a contractor and represent a company that I know has customer service at the TOP of their list! Striving to help people in a very considerate and timely manner.
I feel it very rewarding to help our clients gain a better knowledge of the technology they are embracing in the ever changing technology world!
I have seen other business that have been condescending and even belittling to our elders, and others who just don’t know that much about computers in general. Instead of helping them gain knowledge, they are often taken advantage of.

I dropped my iphone off to the Franklin location recently and get my screen repaired (finished in one day even!) Sadly upon pick up and taking it home and charging it there was nothing… it wouldnt turn on… basically died right in front of me… so we contacted them and told them what happened. They tried to fix the problem but to no luck (and after asking other techy friends i have been told there was nothing they could do for it) they were nice enough to reimburse me my money for everything fixed on it and suggest places i could find a new phone for the same price as the screeen would of cost. My phone was an older iphone i bought off of craigslist, so i was not out to much. The reason i gave the four stars is the costumer service was amazing whihc is hard to find in my opinion.

When my Dell stopped working thanks to ITunes 10.5, Amanda told me that they needed to remove either iTunes or my Internet filter. Not a workable solution for me because I need both. After I called tech support for my internet filter, I called GIP back and told them how to fix my PC issue. I thought they are suppose to be the experts? GIP motto «PC repair with a whole lot of attitude!». No thanks. I’ll take my business elsewhere.

After purchasing a new wireless router and adding on my iPad I found that my laptop was no longer connecting wirelessly. I worked on the issue for several hours over a two day timeframe. I was at my wits end so I called Geek in the Pink. Within 2 hours a friendly associate, Toni was at my door. She had the issue resolved within 25 minutes. She even put up with my overly curious cats! Fast, courteous, professional — nothing more I could want. Hopefully I won’t have any more computer emergencies but if I do I will not hesitate to call Geek in the Pink.