Pool City

I highly recommend Pool City. We put our pool in two years ago and we love it so much. They were very easy to work with and have great designs. The only regret I have is that we didn’t make our pool even bigger and better! If you have a problem they show up immediately and they always have someone to answer the phone and help you out with anything you need.

Our review of Pool City is based on how this company stands behind their service when they make a mistake. We were the victims of a mistake made by Pool City. We are writing this review in the hopes that no one else will have to endure what Pool City has put us through.
Pool City took a part from our swimming pool lighting system to their shop to repair it and then lost it. After requesting that the service be completed, they told us that the part that they lost is now obsolete so it cannot be replaced.
An email transcript of Pool City’s notification to us stating that our non-​replacable part was lost is below:
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From:
Date: Wed, 9 Mar 2011 08:48:20 –0500
To: Rob
Subject: Re: Parts
«Rob,
I have talked to [technician’s name], he said he has looked for the motor and he can not find it. …We have contacted our distributor and they can not get parts any more, they did look up for the parts and can not get them. The parts are obsolete.
Thanks».
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We then contacted the owner of Pool City to ask if he would intervene and install a similar or like part to replace the one Pool City lost in order to make us whole. His response was an unfriendly email with a quote for $ 922.30 plus tax for a new lighting system and the service charge to install it. We were extremely disappointed with the way we were treated by Pool City, especially the owner.
We are now out well over $ 900 because of Pool City and their poor business practices. We will never do business with this company again. We are hopeful that no one else will have a similar outcome when doing business with Pool City, especially if they make a mistake.