FedEx Office Print & Ship Center

In and out very fast. I print my shipping label from home and drop off at the counter. The lady who helped me was very professional, scanned the bar code and gave me a drop off receipt. She even asked if I was familiar with the online tracking. I am so I let her know. I’d like to think she would have spent a few moments to explain if I didn’t know. Plenty of parking behind the building. Overall this was a very good experience and I’ll be back the next time I need to ship a package.

Long haired skinny dude: I guess clicking away on a keyboard in the back is more important than helping customers.
The girl with dark hair: She whispered «I’m sorry» and she was stuck with a horrible old lady «customer» who was talking on the phone. Make people hang up next time and find a way to help them faster to get them out of your hair. You did great but there was room for improvement. Thank You.
The black lady let a customer cut in front of me.
Pack your own stuff, it’s faster and cheaper. I was going to pay them for the time savings, but it turns out that that you can pack it yourself much faster. It took 3 employees 15 minutes each to help 3 customers… Get new management, whoever is running the show is going to run you into the ground there is no way you can be profitable with employees like that.
They wanted to charge me $ 20 to pack one box (light and not fragile) plus the cost of shipping and a the cost of a box on top of that… it would have been fine if it saved me time, but it didn’t. Needless to say, I’m not taking another chance.
I’m willing to pay a premium for time savings, but I f I can do it myself, faster and cheaper, what do I need you for?

For a simple print you are better off going and buying new ink, I paid $ 23 for 40 pg heat sheet document. It better turn to gold! (PS~ It didn’t), service was not what it could have been. I wandered aimlessly and eventually asked for myself.

This location is terrible horrible service and not to mention way over priced compared to my close to home kinkos! I payed around 2 dollars for a black and white simple print! usually this would have costed me 13 cents! The guy could have printed it for me it was slow at does, but made me use pay per minute computer! Ugh I’d say go somewhere else not this location!!!

Always seeming to be running behind, printing needs get put off until nearly too late. So yesterday ran pretty much true to coarse. Coming down with a cold, last minute scheduled meeting with a developer in the morning, sneak in a much needed 1 hour nap in the afternoon then prepare for the evenings meeting. Dang! I need 28 copies of these pages to hand out at the meeting. I will HAVE to find a printers on the way to Troutdale. Google search was giving me shops all over the Northwest even though I specified Gresham or Troutdale. Finally I saw a Fedex office with a Burnside address and took a look on mapquest where it would land me. Perfect!.. only .2 miles off my course. I loaded my car and took the back roads to Gresham and found the shop very easily despite the rain and my poor vision. I ran from my car to avoid soaking my originals and was greeted at the door by a nice young man named Lance. I told him I needed to make copies, collated and stapled but I didn’t know how to use their «Do it Yourself» copy service. He said he’d show me which I happily took to mean «I’ll do it for you while you watch and I’ll explain as we go along». YES! I was right. So this nice young man showed me where to slide my debit card then he loaded the machine, checked the paper level, entered the options and away it went. 28 copies all stapled and neat as can be came right out. By this time Lance was helping another customer at the other «self help» machine but he still very nicely helped me again when I interrupted him to ask where I can get a receipt. So he took me over to the receipt machine and again told me to slide my card and up pops my receipt on the screen for me to press «print receipt». Lance gave me a sack for my prints and off I ran through the rain again to my car. I made it to my meeting destination 10 minutes ahead of schedule. I am so thankful for those printed hand outs because with my foggy clogged brain I didn’t give a very good verbal presentation but everyone could read along and figure it out from the handouts.
Thanks Fed Ex! You saved the day. Oh, and give that Lance a pat on the back for great customer service!