Heavenly Maids Cleaning Service

I am a caregiver for my grandmother and was given a grant from the county to have Heavenly Maids come out and provide me with a 3 hour cleaning and massage.
It took them awhile to schedule the lady to come out and their response to my voice mails and messages were delayed but I was pleased with the maids service. She was thorough and did a great job.
On the downside I never received my massage. I was asked what days I was free several times and I finally got the date and time scheduled but never received information on where I was going. In the meantime I was offered work in case they needed me. At around 8pm Friday night I texted the owner asking about the details on the massage I didn’t receive a few days earlier. She sent it over only after me requesting. I ended up being called into work and didn’t make the appointment.
With that being said the text I received back was Oh no the massage therapist has been paid because she blocked the time out and they are very busy unfortunately sorry!!!
Wow, I wasn’t happy about that because if I didn’t even ask for the details I wouldn’t of made it nor was there any alternative given. Who knew that I was really considering them coming out once a week for cleaning but that customer service experience changed my mind. The maid was great but the way I the customer was treated threw me off.
Service great & customer service sucks!

i had their cleaning service for months– and it was great! I really liked our regular gal.
however when i needed a move out service they sent 2 ladies who spent more time talking to me, and trying to see if they could have free stuff from me, than actually cleaning. Then they charged me for that time. Then on top of all that, when they were called back because they missed the ceiling fans and a bathroom, they tried to charge me over 300 dollars all over again (via email).
My landlord, who was there, said they didnt even do the work, they refused to do the work and demanded payment. I had already paid them. Now I emailed them and called them back, and have received NO response. TYPICAL! Now I might miss out on some of my deposit because i am being extorted for over 600 dollars when they first said 300, and I they didnt even do 300 dollars worth of work!
I would stay away… and I wash my hands of this place! HORRIBLE!

Reading Alison’s review tells me a lot about the president of this company and how she handles her business affairs. I recently posted something on craigslist that Mona was interested in — we went back and forth with her asking measurements of the couch and she said it was what she was looking for and that she wanted it — this was on a Thursday, she said she would be by Saturday to pick it up. Friday I didn’t hear anything from her so I sent her an email to see if we were still on for the purchase and I didn’t hear from her. Saturday came, and I waited and no call or email… I understand things can come up or maybe she simply changed her mind, but to leave someone hanging like that is just rude and it says a lot about one’s character.

service is highly variable from this place. I used them for about 5 months and was very happy, then that maid left the organization and her replacement was not good. I asked for another option, and they did not have anyone else. Then they asked me to reimburse the second maid for parking (above what we had previously agreed to) since she parked in the most expensive lot on the block.

I had high hopes for this cleaning service, but, in the end was very disappointed with the quality of cleaning provided as well as the customer service I received once I expressed my displeasure.
The woman who cleaned my house charged me for more time than was actually spent (I came home a little early to find that she was not there but still charged me for the extra time), did not clean under anything (literally… didn’t even move the fruit basket on the counter), and just overall did a shoddy job. When I contacted Jennifer at Heavenly Maids (within hours of the cleaning job) I was told she would get back to me to figure out a plan. I gave her my cell phone number to call me back. After no return phone call that day, and multiple phone calls the following day, I finally received a phone call from Jennifer saying that Mona, the owner, had tried to call me the day of my cleaning to schedule a re-​clean for the following day. I did not receive a phone call or message from Mona.
At this point, I offered to send an email outlining what I was unhappy with and told Jennifer to talk with Mona and respond accordingly. I sent the email on Friday (still within the 24 hour period outlined in their guarantee of service). It is now Tuesday of the following week and I have heard nothing.
This is a copy of their «guarantee»: OUR GUARANTEE: If you are not satisfied with your cleaning service for any reason, we will re-​clean to your satisfaction, or if that is not feasible, give you a partial credit toward your next cleaning. Heavenly Maid Cleaning staff must be notified within 24 hours.
I would absolutely not recommend working with this company.