My Truck is Your Truck

I hired My Truck is Your Truck to move me from a 2 bedroom apartment in the Tigard area to a 2 bedroom apartment in Milwaukie. I had utilized their services about a year ago to move into the apartment in Tigard and was so happy with their service and prices that I considered hiring them again for my current move in 9÷14÷2013. I checked out their website to insure that pricing and services offered had not changed, and when I saw that they were still the same, I set up the appointment and thought at least this part of the move would be relatively easy.
I couldn’t have been more wrong. On the day of the move, they arrived 2 hours late! They didn’t even call to let me know they were running late until at they were at least an hour overdue. When the men arrived they were not the same movers, but this didn’t concern me as long as they were polite, careful with my things, and professional. At first, things were going well, but then about an hour and a half into the move, they told me a 3^rd mover was going to help out. I had NOT arranged for 3 movers and I was not asked if this was ok. I also was not told I would be charged more than double the hourly rate of my last move because they were bringing on a 3^rd person. My prior move in had been done easily with only 2 men. It took 7 hours and I was charged $ 365 for the whole move.
From this point on, things went downhill. Rather than move most furniture that was not fragile or easily breakable with just a movers blanket, virtually everything was shrink wrapped. This took a lot of time for which I was still unknowingly being charged $ 135/​hour! Shortly after the move began it became apparent that all my things were not going to fit on the truck, so endless time was spent unloading and re-​packing the truck trying to force everything onto a truck that was too small. Virtually everyone else had to stop what they were doing as one man was doing this. (I should point out here that I had a new couch, but had sold a rocker recliner, a huge filing cabinet and a lot of other things before the couch purchase. — Basically bulk wise, I had no more than I had owned prior to the first move.)
In the end everything did not fit onto the truck, and off we went to the new apartment with much of my belongings still at the apartment I was moving from. When we arrived at the new apartment, a 4^th mover showed up (without my knowing they had called in more help.) At least the unpacking went relatively smoothly, though they paid little to no attention to where the boxes were to be placed — though almost all boxes were clearly marked with the room they were to go to. So more time had to be spent moving the boxes around since most were too heavy for me to move on my own. I was told that they would go back for the rest of my things the following morning and that I would be charged for only a delivery charge for that move.
When I got the bill, I was totally shocked. This move, with 4 men, took the same 7 hours the last move had taken with half the man-​power and the bill was $ 800! AND, we still had to go back to the old apartment the next morning for the rest of my things and that was going to cost me an additional $ 65!
The following morning they again showed up 2 hours late! At least that part of the move went quickly, but the total bill was $ 865! for a move that had cost me $ 365 just a year earlier. When I discussed the fact that the rates on their website were $ 60/​hour for 2 men, I was told that was a mistake and they would not honor those advertised rates.
All in all, this move was a nightmare. The movers were late both days, they were unprofessional continually asking me what was to go (I was moving — why would I be leaving anything behind?), the cost was ridiculous for a short move and I was very much inconvenienced by having to go back to the old apartment after the move should have been completed in one day.
I would definitely NOT recommend this company to anyone, and in fact at this point I am filing a formal complaint against them.