Enterprise Rent-A-Car

I used this facility a few times in late 2011 and early 2012 when I was staying with a friend in Hampton for the winter. The first rental I had, the driver had trouble finding my friend’s house. But after the first rental, they had no problems finding my friend’s house. I agree with the previous reviewer that said the facility looked like a previous tenant had been evicted, as the furnishings were sparse. But the staff was professional, and removed some charges I had questioned. I rented three times during my stay. Two of the three times I got cars with Sirius radio at no extra charge.

My wife was in an accident and USAA made the appointment to pick up the rental from this Enterprise in Griffin, GA. The lady who helped was nice and provided acceptable customer service. The major issues were with the facility and the rental cars.
This facility is disgusting; there is no furniture inside. There is only about four chairs and a desk area. It looks like a business was evicted inside.
The rental we were put in was a newer Sonata; it smelled like burnt hair and wet dogs. We didn’t say anything at the time because we waited about 45 minutes to get it and didn’t want to wait another 45 minutes to get another car which could have had problems as well. We took the car home and cleaned it ourselves. I was absolutly amazed at the dirt and grime which came off the panels. We drapped towels over the seats (which had stains all over them). I felt like I needed to take a shower each time I drove the car.
My wife and I will never go back to this place again. I would recommend finding another rental somewhere else, if possible. We have rented cars in many countries/​cities such as: Italy, London, Egypt and in Central America. We have never been in a rental this nasty.