Ready To Move

I used them twice before. First and second time was pretty good, the third was a nightmare. The movers broke the 3 slats in my baby’s crib (things shifted during transit), ripped a hole in the back of my couch (mover accidentally dropped something on it while unloading), broke the bottom of my dresser (while loading by dropping the end). My desk has a 2 inch chip in it, and a bunch of my stuff have scuffs on it from where they dragged it on what i’m guessing is the concrete. I was moving from a 2 bedroom in North Macon to East Atlanta. The drive was about an hour and 15 minutes, they took 16 hours to load and unload a 14 foot truck. 16 hours. Their truck didn’t have a light in the back of it so I had to park behind them and shine my high beams so they could finish for the last 7 hours. Their claims processes is very slow too. I moved in February, and still to this day (April 19^th) I got nothing.

We used Ready to move twice when we moved to Georgia We hD to unload our Moving truck in a hurry and called them they had people out quickly.
Paxton was great to deal with.
The next time was when we moved into an apartment and did not wNt to move boxes etc up a flight of stairs.
Again they were very accommodating got the jobs done quickly. The fees were very reasonable.
We will be contacting them again about our future move and seeing if we can work something out.

This review is to only help. My father owns his own business and rely heavily on his clients.
Here’s some background. I contacted Ready to Move on Wednesday. They were my last company to get quotes from. Prior to the call, I checked out the website and gathered it was a family owned and operated company and was more inclined to select their service. I spoke with Paxton my rep/​point of contact, and I told him that I received a quote from a competing company for $ 10 less an hour. He said that he could meet that no problem and he had Friday morning available. Which I thought was awesome because I took off from work to make sure everything went alright. Also the competing company only had Friday evening available from 4 pm to 6 pm and I didn’t want get stuck in 5 o’clock traffic and congestion the hallway, elevator or stairway with my belongings. Essentially I wanted a smooth move with little traffic without aggravating my new neighbors.
So I Thursday I get a call from the truck driver which was not Paxton saying he was on his way. And I was surprised because Thursday was allocated for all utilities to be hooked up. I advised him that the move was for Friday morning. He apologized and said he would be at my home bright and early at 8 am on Friday, September 26, 2014. I joked apologized for the confusion and said that I’ll have breakfast for them.
On Fri at 7:34 am I get a phone call from the same truck driver who said that he had a fire to put out. I’m thinking what fires are there in moving so I waited. AT 11:24 am I get a phone call from same truck driver say in he’s an hour away so I wait. At 1:30 pm I called and he said he’s 45 minutes away. IT’S NOW 2:09 pm and I’m writing this review. The pictures are the items I moved myself to the front near the French doors for an easy move.
What’s strange about this they sent a work order that went directly to my spam email. The ONLY reason why I checked my spam mail box because I paid my rent early and my complex manager said that he would send a link as confirmation and that sometimes it goes to the spam mail box.
I rated it a 2 because I’m still waiting it’s 2:12 pm for the truck guy for calling and meeting me at a lower rate but I have yet to see the actual service so that will come later