Sky Zone Trampoline Park

Horrible place to go with kids. It’s definitely geared to adults and teenagers. I tried to go there with another mom and we had 5 year olds. They said we would not be able to jump with them or anywhere near them. They had to be in the kids area and we had to be in the adult area, WTF?!? Hello, we need to make sure the kids don’t get trampled. If you wanted to sit out and let them jump so you could watch them, there isn’t anyplace to sit. Overpriced as well. And the customer service was absolutely horrible. Don’t bother with this place if you are going with the entire family.

I love SKYZONE. I got to meet a lot of new people In dodgeball and the staff. I got there almost every Saturday on Jumpalooza for Dodgeball. I recommend everyone who ever likes or loves jumping, flipping, and dodgeball!

Lots of fun for the kids. But for those of us boring folk who don’t want to jump, the seating could be better. For the space, there aren’t many tables to park it for the duration. I will say, the free wifi worked well and was a godsend.

Don’t even bother to purchase their deals on Groupon. They won’t let you do some things, although it’s not printed on the Groupon deal. Only ‘not valid in Saturdays’ that’s printed. They won’t allow booking online (not printed) or use it to add hours (not printed either). Other business usually will try their best to work with the customers to get a win-​win situation. You know… To keep their customers. Nope. Supervisor did not offer any help or ways or anything at all. Not even a ‘Sorry’.

I have to say, its pretty fun there. jumping and flying and doing stuff you cant do at home. One thing that really blows my head off, SAFETY. People getting hurt. I wanna just point out something, could you just make it a little safer? Have you experienced getting hurt? People breaking their arms and legs… just the thought of it makes me dizzy. When I went the first time for a birthday party, my foot got cut under the orange/​blue part that divides the trampoline into squares, my foot got caught under it. And obviously, it hurt. My sock was ripped. Luckily it wasn’t that big of a deal. A few years later… I went with my friends. I didn’t get hurt, but my friend sure did. she was doing a flip and fell and… I tell you it all. Her head fell on the orange divide part and she was really dizzy. she got a little cut on her knee. and worse of all, her lip was swollen and it was bleeding… BAD. They thought of an idea of going in to a walk-​in clinic. Problem was… I tell you the story. The girl who had the bleeding lip is my good friends step-​sister. I live near Des Moines, IA, and the bleeding lip girl apparently lives in Los Angeles. She didn’t bring her insurance card (her real mom still has the insurance card in L.A.) So she is gonna have to live for another 1 week before she can go back to her home in L.A. I feel sorry. They thankfully brought some rubbing alcohol and could put it on her knee. But it is a little dangerous to put rubbing alcohol on your lip.
At least she didn’t break her nose bridge and had to do plastic surgery. I have learned my lesson. Not doing flips still may resolve a problem, but nothing is guaranteed. especially going to Sky Zone. Frankly Pump-​it-​up Is better. I never wanna go back again. (we had the choice to go bowling or Sky Zone, and we went to Sky Zone. we shoulda gone bowling.) BE CAREFUL. DONT GO.

Horrible customer service. A bunch of teenagers running everything, some nice and others who obviously weren’t thrilled about working and didn’t try to hide it. Too bad it could be a very fun place if they could staff it correctly

Lots of fun for any age! Dodgeball is my favorite. I think the staff to a fine job of keeping the facility up and making sure smaller kids stay safe.

This is a really fun place. My dad is a former gymnast, so we took him here the weekend before he turned 60 and he had a blast. It was fun watching him do back flips and all that crazy stuff again!
This place offers good variety of inventive and bouncy fun. There is the main court that is lined with trampolines on the floor and angled off the walls. Then they have a foam pit, and slam dunk station, and a dodge ball court – all on trampolines! They also have smaller version of the main court and dodge ball courts for younger kids.
Children from all ages were having a great time, so if your kids range in age, this is a place everyone can find something to do. Party rooms are also available for private birthday parties.
Word to the wise – this place was CROWDED. This wasn’t that big of an issue for my family, but if you’re the type that doesn’t like your personal space invaded or maybe you’re not so comfortable with kids, you should know this.
All in all, it was a fun day. The reason my rating is so low has a lot to do with my experience with the employees. From the front desk where you check in, to the people supervising the courts, there was just no enthusiasm at all. Now this is a place where – due to safety, I get it – there are A LOT of rules. It’s the employees jobs to tell them to you and make sure everyone is following. When someone would break a rule they’d just shout at the person (typically a child). When they weren’t doing that they just looked completely bored.
Now, these employees all mostly looked like they were in high school, so I hate to be too hard on them. At the same time, I value customer service. Their employer should be teaching them the importance of customer service and how to interact with children properly. I think if some enthusiasm was brought in, this could be a 5 star establishment.

Worst customer service ever!

SZ was fun overall, it’s a great concept and I’m impressed that they have custom shoes, therefore preventing ankle injury, grip issues, and people’s smelly socks touching the equipment. Also, the staff, although somewhat sedated, were friendly, helpful and knowledgeable.
I would like to see some improvements made. The foam pit blocks are deteriorating from the disinfectant and constant use. This results in a fine powder that gets in your throat and eyes. Luckily, this should be an easy fix.
Also, the springs in open jump seem to need replacing. They are very loose and therefore it’s remarkably difficult to get as vertical as preferred, and also simple jumps take more energy than is typical.
I think these two simple improvements, along with more fun staff, could make a huge difference.

Interesting place. This the first time I’ve been to a jump zone and for kids it was a lot of fun. For adults, I’m not sure I would pay the cost to jump around. The dodge ball court was intriguing as I could see that as a great team building activity for businesses but beyond that it’s probably a place for kids ages 3 – 18 or those that feel like they are 3 – 18 years old.

My mom and my niece go to Sky Zone quite often and they love it! They rave about the cleanliness and the way the employees keep everyone safe and on task. My niece is 6 and quite petite so they appreciate the rules that keep the big kids and adults away from the smaller kids. When it isn’t busy, they let her play in the large area and as older kids come in they direct them to the other half of the court. If it gets busy, then they move the young kids to a different play area altogether. The price is quite reasonable and they have a lot of fun events for people of all ages. I have stopped in a few times and they seem to really have their act together. I imagine it is quite hard to keep order in this environment especially when you have people twice your age trying to do what they want to do so I commend the staff for all they do!

We had a 4 year old birthday party here not long ago and wasn’t too impressed with the place when we were done. The place seemed cool when we walked in, it was impressive in size and seemed to have a lot of different sections with different activities. But once we got started, I quickly found out there were just 4 sections (open area, dodgeball area, basketball hoop, and foam block pit) and they got pretty boring for the group pretty quick.
In the open jump area, our group had a section blocked off for the party, which was nice. Being the old man that I am, I wore out pretty quickly and sat on the side to rest — that’s when the Trampoline Police came over and told us we could sit on the side of the trampolines to rest. I guess not even within the reserved sections where only 10 of us were bouncing — most of us being 5 years old or younger — so it was hardly a threat to anyone’s safety. He also told the kids they couldn’t jump in the same square as another. Try keeping 5 year-​olds from jumping onto the same square as another! For the rest of the time, we were eyeballed by the staff to make sure we complied with the rules. It seemed like anything the kids did got some kind of reaction out of them.
During the event, our baby’s diaper had to be changed, and we were unable to find a changing table in the bathroom or anywhere else. With rubber floors throughout the building, and no private space, it was a rough experience just changing a diaper there.
For the food part of the party, the pizza was rather good — so they done good there. The young girl in charge of logistics got behind pretty quickly, so we had to take charge in order for us to get food passed out and eaten in the (very tight) 30 minutes available for pizza/​cake.
Overall, the event went ok. I wanted to rate the place 2 stars, but thinking it over I realize that it is not well suited for young kids. Trampolines can be dangerous, so it makes sense for all their rules, but I was disappointed for spending $ 400 on a party, while our actions were scrutinized when we just had a young group of kids passively playing in their own quarantined space. Older kids will enjoy the place much better and for adults it will be quite the workout; but for us, I doubt we’ll make it back again.

Wow, Des Moines Young Professionals had their outing here and it was amazing. Trampolines to jump in open area, dodgeball area, basketball hoop, and foam block pit to jump into. There are party areas to host your group so DSM YP had pizzas here. Pricing varies so check out website. Also, dress accordingly since it is pretty active. You will get a workout. The kids make it funner since they really can move around and nail you with a dodgeball. Fun for everyone:)