P C Myette

I’ve had a great experience doing business with PC Myette, and they’ve helped us out when issues came up in the past. When we purchased our lawn tractor through them a couple years ago, it was delayed in arriving from the manufacturer for a couple weeks putting us in a bind in the middle of the summer, so PC Myette sent out a crew to mow our lawn for free in the meantime. We did our yearly tune-​up through them for our lawn tractor, push mower, and snow blower, and they found an issue in our new snow blower during yearly maintenance and got all the repairs covered under warranty for us. The staff have been friendly and accommodating.

We realized a little late in the season that we needed a snowblower and with back-​to-​back significant storms, we needed it fast. Myette was a savior in this regard.
They not only had the exact Troy-​Bilt model we wanted in stock, but they delivered it to our house a few hours later — with a full tank of gas, and while it was snowing no less — and gave us a tutorial on how to use it. We paid a little more than we would have at Lowe’s in Nashua (like 10% including sales tax and delivery), but got excellent customer service in the deal. We will surely be back in the spring when we need lawn-​care equipment.

This place is overpriced and their service and attitude just plain suck. I go in looking for a belt for the rider mower. I say — could you show me the belt layout on this rider mower — I’d like to buy blades and maybe a belt. Well, you’ll have to go somewhere else — the guy, Mike, couldn’t even be bothered and I waited 7 minutes for him to even show up. You’ll have to look it up on google. Now, no one is in the place because a lot of people know that their attitude sucks and just don’t go there. But there’s a computer on Google sitting on the counter right next to us — I said — can I use that for a second to look the part up? NO. I said WHY? Because if I need that computer I’ll need it that very moment — I’m like — Hey no ones in here and no ones even in the parking lot — then he says well I’ll need it that moment so you can’t use it. I said you won’t even let me use the frigging computer to even let me look a part to buy one from you? Then he says hey — watch the language — here’s a lousy clerk telling me that the word ‘Friggin’ offends him. Now I spent money at Myett before and a fair amount; not thousands but not pennies. I will never spend one thin nickle there ever again and I recommend you don’t either because they don’t appreciate or want the business. In this day and age I wonder how they are still in business. I go up the street to the ACE hardware — in 2 seconds an older gentleman runs up to me — «Can I help?» he kids around with me — finds what I want in seconds and ACE Hardware is great. Myett is the absolute worst.

Rented a roto-​tiller from them to do the garden with. There price was fair and it worked as it should. They were a little late with delivering it, but they only charged for a one day rental even though they delivered it Saturday afternoon and picked it up Monday morning.

Some refer to the service dept as «The Black Hole». It is amazing how to hear how often they claim to be «waiting for parts» on every machine that they are asked to repair. Of course, parts for those super-​rare Briggs and Stratton lawn mower engines are SO hard to find. Perhaps the endless help wanted ads for a mechanic are giving us a clue to the real story.
Be prepared to wait for a long, long time.