Rich’s Service Center, LLC

This service center is incredibly convenient if you happen to work at a certain large employer within walking distance. My car died in the area and towing to a garage near my home wasn’t economical so I had it towed here. The namesake of this garage is the only mechanic, so for emergency work like mine, he might not be able to get to you within a day. My car was ready two days after I brought it in, which is still pretty good. Labor rate is $ 80/​hr, which I believe is pretty standard.
Car is no running great and I have no complaints. Although I hope I don’t have more car troubles in Groton, I know where I’ll be bringing my car if I do.

I was terribly ripped off by a service station in Old Saybrook for repairs that werent necessary and double charged on labor. They did shoddy work and a few days later my car broke down again– (probably from something that other garage did). I would not send my car back to this place and after searching on line found Rich’s Service Center. I cannot begin to tell you what a wonderful, professional and honest service center this is. The wife, Bethany handles the phone and husband Rich does the repairs. This is truly a step back in time to when you could trust people with a handshake and know they have your back. If I could give Rich’s Service Center 10 stars I would. I could not recommend them more!

This little garage was recommended to me by the guys that work at EB, and man, was it a fantastic recommendation. They have upfront and honest pricing, and their prices are far cheaper than anyone else in the area. I went to another garage to get a quote on some work and it was $ 100 more than the quote Rich’s gave me an hour later! They talk to you like you’re a human being, which is a fantastic quality in a garage in my opinion.
The office is very cold and quite small, but there’s a Dunkin Donuts and Subway across the street you can hang out at. They’re very popular, so make an appointment early because they fill up quick. They usually work a week out or so.