Kmart

Oh Kmart where has your customer service gone? Roughly six years ago when my husband transferred to Columbus, Ohio for his job and our family. I found it rather refreshing to find a big box store that had such great customer service,
However this evening my 13 year-​old son and I went to do a bit of Christmas shopping one thing that we were mainly interested in was sleep pants for, which you had a sale, a bogo sale upon check out it didn’t ring up that way I said something to the cashier she said I had to go to customer service. So after waiting in the checkout line for 30 mins., we went to wait in another line for another 15 – 20 mins. Then we were told the sleep pants we had we not part of the bogo deal, I ask way because both racks had the same styles or types of pants I was told that I was wrong.
I then ask for someone to take me back to show me what sleep pants where the bogo. Once back at the racks the young lady pointed at a very small letter at the bottom of the sign and in fact my pants were not part of the bogo HOWEVER, there was TWO FULL racks of the same type of pants and NOT ONE THAT WAS A BOGO. I ask the young lady if the signs should be taken down till it was corrected at she rolled her eyes and walked away, the very least they should have done was honor there mistaken signage or rack lay out. Needless to say for the way the young lady treated me and the way I was spoken to I returned everything I bought and my son and I left.
If it wasn’t for a gift card that was given to me, I’d not be going back for quite so time if at all.

KMART in Grove City is a fav stop for me. Store is clean, well stocked (if a bit overstocked at times in the aisles), and employees are friendly. They greet you when they see you browsing about. I’ve never shopped during peak hours — evenings or weekends, I shop during the day and never a long wait at a check out. Ample parking, competitive pricing. If you’re looking for a KMART, you’ll be happy here.

I visited the store on 5÷9÷2015 in the evening. I was impressed with how clean the store was. This was my first time there. I had gone to the Kmart on Brice Rd the day before, not as nice but the staff on Brice were very competent when it came to the Double coupons. I had a strange experience at both when they scanned my first coupon the register locked up and had to be rebooted. Strange it happened at both sites. But when the Grove City store register was back up it would not take my coupons and when the girl tried to manually enter them it still would not take my coupons. I ended up walking out with no purchases and wasted about an hour shopping at a store I will never go back to. The lead customer service person was no help at all and refused to take the coupons. When I came home I used the site
to verify that my coupons were good and they were, exactly as they were printed. Poor customer service for a business that is need of all the customers they can get.

The Kmart on Brice Rd in Columbus Ohio is horrible! Shopping there as a kid with my parents I have fond memories, todays shopping experience was a nightmare. Everyone working there seems to be lazy and not wanting to do anything other than just standing around and/​or hiding. They act like everything is such a bother and to even just get someone there to talk to you about an item is a chore. Oh and don’t even bother calling to check on an item you have purchased and are waiting for, they are rude on the phone and it seems the departments never bother answering a page! I hope they get it together I used to like this store sooo much.

Kmart, oh Kmart… you are a rare and dying breed. How I love you so! I think this is one of the nicer Kmarts that existed in Columbus and is generally pretty busy. They have better quality stuff than a lot of the other big box stores, IMHO. Their clothes are generally nicer and I believe a little less expensive. My husband loves that they carry a lot of Dickies stuff. And they carry more shoes in the men’s department than most other stores. And I love their Joe Boxer flip flops in the summer!
I like their lawn and garden department. Their electronics section is nice and they carry a vast array of home appliances (washers, dryers, fridge & freezers). They also have a pretty decent sporting goods department.
This store is ten times neater and cleaner than most and the staff has always been very pleasant. I’ve never really had any complaints. You can get just about anything at Kmart! I hope I don’t ever lose this sweet little Grove City gem!