Enterprise Rent-A-Car

Outstanding service, exceptionally friendly staff. They do everything possible to make customers happy and meet their needs. I have repeatedly rented from this location, and every time it’s been an exceptional retail experience.

Loved the car. It was new, it ran great and was good on gas. The customer service (Andrew) was wonderful too.

My insurance was paying for me to have a rental car while my car was being repaired at Grossini’s Auto Body after I got rear-​ended. I had wonderful experience with Grossini’s and they arranged the rental set-​up. I usually drive a BMW and am used to luxury vehicles.
They placed the order for the vehicle 3 business days before pick-​up so I understand not having the luxury vehicle immediately available. However, I waited at the auto-​shop for someone from Enterprise to pick me up for greater than 30 mins (I am 8 months pregnant and shouldn’t have to walk across Grande Ave and down the street to their location). The wait was so long that the man at Grossini’s drove me to enterprise so I didn’t have to walk!
I was extremely disappointed with the customer service I received as the vehicle I received was NOT CLEANED & it was not a luxury vehicle! The man who helped me said it had been just returned and that since I said I was «in a hurry» they didn’t have time clean it. I told them I was in a hurry because I had already been waiting more than 30 minutes for the rental car! The car did not have a full tank of gas and the interior is dusty, smells and is full of dog hair! I asked them if they could at least vacuum it out, the attendant said it would be a 30+ minute wait for them to just vacuum it. I then asked about any other cars available, which they replied that NONE of them were cleaned. Then the only compensation I received was the attendant marking it as the gas tank was empty when it was only at ¼ full to begin with!
At that point I didn’t have time to wait 30 more minutes (which would have pushed the wait time to over an hour) for them to simply vacuum the car. They were aware that I would be expecting my CLEANED luxury rental car, which they should have had available.
I am so disappointed with the car I am considering going to a different enterprise branch to exchange for a CLEAN car.

After writing my last review I went back again and things were better. Got the car we wanted… everything seemed to work… but was low on gas and it needed a wash.

I rented a car for the weekend to go out of town for a family members wedding. I have rented from Enterprise before and had a great experience. I was really excited when I picked up the car because it was the one I requested. I was not very happy that the car was not washed, and it looked like it had a really quick «cleaning» job done on the inside. I was very happy with how quickly they got me into the vehicle and off, maybe a total of 10 minutes. I didn’t want my family to get in the car with it looking like that so I had to take it to get washed, I vacuumed out the inside and cleaned up a little bit. I would rent again from this location, overall another great experience.

I have to admit this review is way overdue (sorry, guys). My family went on vacation to Oceano Dunes and our truck’s transmission went out on us – we were stranded. We got a lift to Enterprise and although there were no available vehicles at that exact moment, Mark and Delko did everything they could to get us in a vehicle as soon as possible. We were in a brand new, clean truck by that afternoon. The guys even worked with us on the return time since we were also coordinating with a local mechanic to get our truck returned to us. They went above and beyond. I feel like a jerk for not writing this sooner. Mark and Delko were really understanding about our situation and exemplified customer service.
Side note: This office was not aware of discounts extended to Navy Federal Credit Union members. We brought it to their attention and they were happy to oblige.

Very disappointed with this company! If you are a car rental establishment logic would dictate that you would have cars for rent especially when you have a reservation. Needed a car yesterday morning they told they had none but maybe later that day or next morning. Call this morning nothing yet they tell me maybe around noon today so I call enterprise in San Luis Obispo they say yes we have a car for you. Why if I already had a reservation would they not transfer a car for me from the other location or at least tell me they have cars at another location? Wasting your customers time is a bad way to get repeat business but something tells me they don’t care.

Love the staff at Enterprise Grover Beach, CA their are Awesome! I don’t have a major credit card only a debit card but they work with me and I get to rent a car! Most car rental companies won’t rent to you without a major credit card. Once again reserve the size of car online if you know when you will need it so the car is there for you when you get there. It has always worked out for me at the Grover Beach Enterprise-​Rent-​A-​Car.

My last experience with the Grover Enterprise was great! The gentlemen in the office were very frendly and helpful. They did not have the car I was hoping to rent available, as this was a last minute decision for the rental. But, were accomodating and ended up offering me another class of car at the same price! Great job guys, I will be back to rent from you again in the near future.

My most recent experience at Enterprise in Grover Beach was awesome. They were fast and efficient. The pricing was better than any of the other companies on the Central Coast and the guys there are great. Mike is the manager and he’s a pleasure to work with. Remember to have a major credit card when renting from any rental agency. If you don’t they will take a debit card but the deposit is $ 250.00 — $ 350.00 and they will need a utility bill or current bank statement proving a local address. Thanks again Mike!

I agree with the positive reviews about the staff at the Grover office. They are WAY knowledgable, energetic, and accommodating of my random rental needs. Great service and I get in and out fast. Why not a five star review? Sometimes Delko, Mike and Will just have too many customers; people seem to like them. Then, sometimes that means they don’t have enough cool cars. Too many customers! DO NOT call them, I need another car on Wednesday. J

I’ve used this location of Enterprise Rentals for about two years. The staff is efficient and friendly consistently and they’ve always gone out of their way to find a car for me to rent, often with little notice. I highly recommend this location and this staff.

GREAT Guys to deal with. Mark, Delko, Will & Gavin. They picked us up at the RV Park, got us into the car we needed and even gave us some awesome suggestions for places to visit and eat. These guys are a credit to their company. We used them through our Amex rewards points.

My car was vandalized and Geico set me up with a rental at Enterprise in GB. All went fine with the car which I had for a week. I was told by Geico I would not be charged and that the rental was completely covered. When I turned the car in Enterprise told me that they would speak with Geico and let me know what would be charged (gas) and I said ok. I incurred a $ 280 collective charges to my card. I have called twice for an explanation and each time they tell me they will look into it and call me right back. They claim to be waiting to hear from Geico. My point here is I want to know the breakdown of charges which I know are in their system. They should have called me the first time like they said they were and they should have called me back yesterday like they said they would. Follow through. I will be making a trip there this morning!!!

I’ve been renting cars from the Grover Beach location for the past (17) years, and still receiving great service. The Manager Mark’s demeanor is just professional and friendly. Delko just emulates Mark with also great service and professionalism. The last rental I had was with Will, and he was just great in all that he did to make my rental more than just enjoyable. I would refer the Grover Beach office for rentals to all of my friends and associates. The corporate office must send all of the above mentioned employees plaques to hang on the wall in the office stating «JOB WELL DONE», and some sort of letter in their employee file. Thank you for placing great guys in the Grover Beach office. Thank you so much Mark, Delko, and Will.
Benjamin Salloum
341 Beta Ct.
Arroyo Grande, Ca 93 420
Cell 805−451−4528

The last car I got there was a total piece of shit. It was so bad I had to take it back and exchange it. I figured I would give them another chance and again I got another piece of shit. Plus they never have the car that you ask for. I asked for a midsize and they were trying to put me in an SUV.
If you live in the five cities area I would advise paying a tiny bit more and going to AVIS at the SLO airport. All the cars are new and in excellent condition. They actually give you options of what car you want. I have rented about 10 cars from them in the last 6 months and most cars have under 10k miles. Not only that, the cars are not the base models. Some have sport packages, sunroofs etc… Cant say the same about the Grover beach Enterprise. Spend a little more and go to the airport.

I have been using this location for close to 20 years, always great service and the current staff is the best ever

I have been using the Grover Beach location a few times a month for the past year. The customer experience is as good as it gets. The staff are efficient, friendly, and do the little things that make you feel valued. I especially appreciate the pick-​up and drop-​off service.

The staff at Grover Beach Enterprise location are always helpful and pleasant. I rent cars a lot for business and these guys are incredibly professional. Grateful to have them nearby.

Mark and all the employees at the Grover Beach office are very helpful. I have had nothing but the best service from these gentlemen. I would recommend this small town office to anyone that needs to rent a car. Best service that i have ever gotten from Enterprise is from the Grover Beach office.