Holiday Inn Express & Suites Gulf Shores

My family and I stayed here on vacation for three nights. It was nice and clean. It’s close to the beach and shopping outlets. The stay was decent. A few things that made the hotel get three stars is that when we showered the water built up in the tub. The bed was big but super hard. Also the breakfast lady was super mean and had an attitude everyday of our stay. We also stayed on a floor full of spring breakers. We had to tell the room attendants to clean our room because they skipped over it. And finally, the hotel took their money out three days after the trip. We noticed a hold on our account during the middle of the trip, so we thought they had took the money out. So when we checked out we checked our account and they didn’t charge us. So we called and they said it’ll take an hour to show up. That was on a Friday. We never heard back anything and we didn’t feel the need to keep calling them for their money. So on the following Monday the money was withdrawn. The money wasn’t an issue, it’s just not professional and not properly managed. I guess I’d suggest staying there.

Friendly staff. But, the bed I slept on is undoubtedly, uncontestedly and unquestionably the WORST hotel bed I have ever slept on. It was a king-​sized bed but honestly felt like I was sleeping on the ground. My back is in pain because of this hard bed.
Everyone ranks things differently when they go to a hotel: cleanliness, service, etc. When a hotel charges a premium price I expect a premium bed, not concrete. Won’t likely be returning to this Holiday Inn Express.

We stayed at this hotel for 2 nights. We enjoyed our stay. Hotel staff was very courteous.
Hot breakfast is very good and has lot of items.
Easy access to beach. The best part is the 24 hrs heated pool and the hot tub!
4 stars because the carpet and room interiors are not the best.
Highly recommend if you are looking for a place to stay in Orange Beach.

Last minute, we decided to stay in gulf shores Alabama.
I chose this hotel because holiday inns NEVER let us down.
We’re always satisfied with our stay.
The hotel is close to everything.
The front desk young man was very nice.
All I have to say is I will stay here again in the future.
My family really enjoyed the room.
We booked a room with two queen beds.
The room has a mini fridge and microwave. Etc. our view wasn’t that great. But didn’t matter. We weren’t there to look out the window.
Slept like a baby! The bed was perfect. The pillows were soft. We didn’t use them. we travel with our own pillows. But if I would’ve had to use theirs. It’d would still be good.
Breakfast was great. They had so many nice choices. Sausage. Biscuits. Gravy. Pancakes. Fruits. Yogurt. Cinnamon rolls.
And I saw other things…
The shower lets out a lot of water onto the floor. I think it’s the curtain. But I think that happens everywhere.
I have absolutely nothing else to complain about.

Nice and clean. Frendly personell. Pretty close to the beach.

I don’t know how old this hotel is but their carpet looked pretty worn. I also didn’t like their blanket it was the thinnest one I’ve ever seen. The pool is really small you can only fit about 10 people on it.
I liked that their elevator was pretty spacious. The continental breakfast was pretty sweet which included pancakes, bagels, eggs, bacon, banana, cereal and yogurt. They had a staff on hand to replenish items when they were low. I loved the microwave and mini-​refrigerator that came with our room. I liked that they had a fitness room even though it was just 4 machines.
I would stay here again.