USA Moving Group

The most horrible company I had to deal with. They called me and offered me a good price for moving my belongings across the country. I agreed as ND gave them a $ 400 deposit. Then I went online and saw the horrible reviews and freaked out. I knew I couldn’t trust them with all my precious things, so I called them (1 hour after I gave them the deposit), and asked for my deposit back. (I checked in the contract, they were supposed to give me my money back). They said sure, it will take 28 BUSINESS DAYS. I was outraged but I didn’t care as long as they would, indeed refund me.
Long story short, I called them every week for 4 MONTHS. And eventually I gave up.
I never got my money back, no valid explanation why the they can’t give me the money back. All they said was that they spoke with the accounting, and they should issue the refund soon. I asked to talk to the accounting, to the managers, but they very skillfully refused.
One thing I am happy about is that all I lost was the $ 400, it could have been worse if I actually let them move my belongings.

This company simply is NOT trustworthy nor are they honorable. We received a quote from Charleston, SC to New Orleans, LA for nearly $ 4,500 and put down a deposit of almost $ 1,500 ($ 1,494.84 to be exact). Due to a work related contract, we did not end up moving and requested a refund by submitting a written request per their policy. They initially told us that the refund would be processed in 7 – 10 business days, but after that time had passed we called back and were told it would take up to 28 days to process. It’s now been 38 days and we’ve still not received our refund. Each time we call from the phone numbers on file we do not get an answer. But after calling from a different number — surprise, surprise — we got in touch with someone — which would indicate that they have blacklisted the numbers we have called from.
If it were possible to give 0 stars, I would!

So that how it’s working.
You’ll call office, office will be nice and knowledgeable, after you pay a deposit which is the office money they never will answer the phone again or call you back. They got their money. They will put your request on the bid someone (unlicensed subcontractor) will show up with the UHAUL truck and pick up your furniture and ask you to pay him a second third of the money IN CASH ONLY after a payment they will disappear for a long time (I was waiting for two months I even already started a legal process against the company cause after a month they in federal violation) who knows when they will decide that you waited long enough. By the way their contract in fine print states that they have another 28 days to be late after scheduled delivery date.
So when they finally show up in a UHAUL TRUCK with your furniture they will try and increase the final part of the money by a couple grand (make sure you not falling for that bullshit) and demand cash or they will not unload your furniture.
So here is the deal if you already fell with them because you didn’t do research and didn’t read a contract let the 28 days pass after scheduled delivery date. After 28 days send them a certified letter of 10 day demand to deliver your furniture. After 10 days you can dispute credit card payment to their office, that file a claim with a court house (make sure you have the list of all stolen items) and if it was picked up from your apartment and you have renters insurance than you covered for all of the items.
Well if you read this guys and not yet scheduled with this company than run away if they already picked up your furniture and not answering the phone sorry for you but next time first read the reviews.
Oh yeah almost forgot after (if) your furniture arrive half of your stuff will be damaged or broken.
Wish you good luck be careful out there.

Horrible!!! after the second third call I realized this was a scam. Took out 598 $ for deposit before I even signed the agreement electronically online. Do not answer the phones anymore. Have a answering machine which is full!!! I’ve faxed a note canceling my move requesting my deposit returned to original method of payment as per contract. NO reply!!! Here’s another number for anyone who wants to call. 228−215−0236 it’s Alan LeBelles # a booking agent with them. I have filed a complaint with the Federal Trade Commission 877−382−4357. BBB/​MS gives F rating, with numerous complaints in last year. Report them to MS Attorney General 601−359−4230.

This moving company is such a piecE of Shit, including the guy named Derrick. They hound you and call you for your business and give you false and low ball you with quotes so they can secure a deposit. Once they do that, guarantee you will not hear from then. I booked my move and then no follow up contact. They said they would come one day but didn’t and when you call them, they say,“oh sorry our truck broke down, wet will be there tomorrow.” The next day, no call, and don’t pick up phones and can’t levee a message due to voicemail being full, most likely from grunted customers. This company are assholes all around. REPEAT DO NOT USE. THEY ARE THE WORST, WOULD GIVE THEM A ZERO «0“if I could,

LIARS!!! Inadequate help and customer service STAY AWAY!!!
Breaks everything and they do not answer phone calls or call you back!!!

I was very happy with the job usa moving group did. My mother just moved from Boston to go live with her sister in Dallas. I took care of it for her because shes almost 80 years old. I know that you need to make plans early to get it done right so i scheduled the move a month before she had to move. I dont leave many reviews but feel like I should because they did a really good job. They came on time and our estimator Allen was very informative. She decided to bring a couple extra boxes and they didnt raise her price. They just deliverd my mom’s furniture and even though it took 2 days longer then our requested date, it was still well within the window Allen told me. According to my aunt all the furniture was in good condition and reassembled. Theses guys did a really good job and I would recomend them to anyone that needed to move long distance.

Usa moving group helped us out big time. After Derrick called about our move from Chicago to Ft lauderdale, my wife looked up there reviews on here and in no uncertain terms said we wouldn’t use them. So we so we hired a company that was more reputable, so we thought. Three days before our move date that company called use to say they couldn’t do our pick up. The people the bought our house were already on the way from California in a uhaul and wouldn’t be able to let us stay any longer. I had a serious back injury and couldn’t do the the move by myself so I started calling all the other movers back. Finally we called usa moving group back and Derrick said they could pick us up. He told me that the original price had gone up because the discount had gone down, due to the fact that it was now a short notice move but that was fine with us. The next couple of days we were worried sick about everything, but on moving day we were shocked. The movers showed up at 8 am and started packing. The whole time I was waiting for the price increase but when they were done the driver (Paul) gave me his number and said he would deliver the following week. We had our doubts about that. We called Derrick a few days later to see if he knew when the delivery would take place. He transferred me back to dispatch and Sam told me that we should be hearing from the driver in a couple days. That bothered me, I thought here we go. About two hrs later Derrick called me back and confirmed our date. The only problem we had at delivery was scratch on our headboard. Other then that ever thing was great. I called Derrick and explained to him why we chose to go with a different company at first. He was very understanding and said that most customers don’t leave good reviews when a move goes well. That made sense so I promised him that we would.

I have recently moved from NY to FL. Last minute move. We had to move my entire. Myself my wife and 3 kids. I left a month ago to start a new job and I left my family behind. Once I found a place I couldn’t leave work so I had to leave my wife with all the head aches of moving. A friend recommended USA Moving Group and I’m so glad she did. They sent 4 guys to my house. They packed the entire house and moved it all in one day.
They arrived in Florida 4 days later and arranged everything in our new place.
I’m so happy they took all the stress of moving away and I owe them at least this review for their professional help. It was a great experience and I would recommend them to anyone.
Thanks again from my family

PLEASE, SAVE YOURSELF THE AGGRAVATION… HIRE SOMEONE ELSE!!!
Our experience since day 1 has been fishy. My Dad was quoted a price over the phone, and it more than doubled on pick up. The pick up was May 18^th. We specified our first available delivery date to receive our stuff as May 29^th. When I called a WEEK after May 29^th asking where our stuff was, I was then told that they have a policy that gives them up to 14 days to deliver after your specified date. Now, June 12^th has come to pass, STILL NO STUFF!!! I was told on June 5^th that our stuff was being loaded in the Chicago warehouse that day and would be making it’s way to us in Florida by Tuesday June 9^th or Wednesday June 10^th. STILL NO STUFF!!! It’s Sunday the 14^th, USA Moving, where is our stuff? When I call 3 different numbers I have for them, no one answers, AND, you can’t leave a message. They are completely MIA, and we are without our precious belongings, and a boat load of money. These people plain old suck, are scam artists and liars. Stay away, stay far far away!!!
Unilocal doesn’t allow you to not select any stars, but If I could, I would give them negative stars!

Worst moving company ever!!! Do not use this company. Shipment arrived much later than promised, they broke my tv stand and didn’t re-​assemble items I was told would be. Unethical business practices and horrible customer service. Do yourself a favor and pay more for a better service.

I should of done better research before going with these guys. DO NOT HIRE THEM.
I gave an exact inventory list over the phone and I took the time to wrap and pack everything as best I could. When the crew arrived to take my belongings from LA to New Orleans things got ugly. This guy was charging me almost twice as much and his «crew» were just some guys he picked up from Home Dept. I argued with him for 30min and asked him to leave. Later USA Moving Group called back and asked what the problem was. After another heated argument I talked them down a few hundred dollars. The guys came back and took my things. 7 days later it was impossible to get a hold of them. No one knew what was going on or where my stuff was. They say they try to contact the «dispatcher», but that just means they are calling the 3^rd party moving company, and that company has to contact someone else. Skipping to the end, my stuff finally came. I had to help the lonely 2 guys that came to move up my things. Their truck was filled to the brim. Other boxes were falling all over the place as he tried to get my bed out. I just wondered how my stuff was treated through out the week they were gone. I was late to work because they came at 11am instead of 8am as promised… the guy almost left with one of my boxes in his truck and i had to chase him down. Things were broken, metal objects were bent. My leather couches that I had took the time to wrap had HOLES IN THEM. I regretted not taking more things with me to New Orleans, but now I am glad I didn’t…Horrible experience and everyone should stay away from these guys. Believe me, pay the extra money for someone more creditable, itll save you lots of headache, time, and the safety of your things. ZERO STARS

These people are liars and and provide terrible service. Do not trust anything
tells you. He gave my son a song and dance about how he would save money and time if they book with them rather than moving themselves. He promised we would have our items on the date requested. Multiple times we confirmed the date with him. Our stuff was picked up March 21^st and as of April 7^th it’s still sitting in their storage in Chicago! I’ve sent emails and called and asked to speak to management with no returned calls or emails. I am a Real Estate Broker in the area and have clients ask me for moving referrals on a daily basis! Never would I recommend this company. If Mike T would had been honest about the process they would had planned differently and at least packed more clothes and necessitates. They have everything in their storage and now they are 4 states away sitting and sleeping on the floor!

Is there a –100 stars? Seriously! this company is a mistake! I filed a complain for the more than 3 MONTHS they took to SHIP my stuff. Once it arrived and the many issues to bring down the stuff, they charged me DOUBLE the original quote and I had less than 2000lb. Everything came in terrible depreciating conditions. Furniture damaged, lamps broken, stackable plastic containers broken, missing items of around $ 5000 value.

Please DO NOT make business with them. I can see now that everyone is running through the same issues with this USA moving group. We are gathering all these reviews. If you also will to join us please send me an email. This company is a scam! They broke and ruin our furniture, items are still missing and they took almost 4 months to deliver!

If I could give it zero stars I would. Dennis is the person I dealt with and he is a liar. Once you give them a deposit, they no longer care about customer service. I was told the pickup guys would be at my place on a Friday afternoon, they didn’t get to my place until Saturday night at 9pm. That Saturday morning I called Dennis to get information as to where my pickup guys are and he didn’t answer any of my 9 calls (they all rang at least 4 times each). Stay away from this company. Their pickup guys are very incompetent and lazy. The absolute worst experience I have ever had with any company considering I had to make a stressful move from Missouri to North Carolina. They tell you empty promises and don’t deliver. I really despise liars and hence despise of this company.

After waiting two months for a refund on our deposit, and several filings with the BBB, we finally got a check. IT BOUNCED! They will not take my phone calls, and keep saying that they are sorry for the delays, through the BBB mediation process. Call them up… Jason and Dennis will promise you the world and then steal your money. I’m just happy that we didn’t use them for our move, because it probably would have been disastrous!

DO NOT USE THIS COMPANY!!! They used deceptive sales practices and tell you lies. I put a deposit of almost $ 900 for a move that was «guaranteed» on 9÷28÷14. They never came then called Monday ⁹⁄₂₉ stating they could possibly be there ¹⁰⁄₅. I had to be moved out by ⁹⁄₃₀ so I ended up last minute renting a truck and moving from Tennesse to Florida myself. Company refusing to return my deposit despite never performing the move. Furthermore, sales guy Tom K. told me that I could use a credit card for the entire move. I found out 2 days before my believed to be pick up date, that cash or money order are due on pick up day. Tom K also claimed that USA moving group was the moving company. I later found out they are a moving broker and had contacted some company in Detroit for our move. Company additionally made several guarantees during the planning process for our pick up date that clearly were not honored. They scam scam scam you over the phone telling you lies. I can’t believe I fell for it and what an expensive and stressful lesson to learn! Please Please never use this company!!!

My stuff is missing. They can’t tell me when it’ll be here and just keep saying they have 28 days to deliver shipment. Every date they give me moves… with no warning. They are a broker company and they don’t chose their movers wisely. I’d never do business with this company again.

If I could give them zero stars I would. BAIT AND SWITCH SCAM! This company gives low ball quotes over the phone with little attempt at accurately quoting you a price, then after you give them a deposit they sell the contract to another local mover. You will get charged a binding estimate fee by them but that means nothing! The movers they contract with have terrible reviews and reputations and will upsell you on move day… essentially creating a whole new contract for way more money than you were initially quoted by USA Moving Group.
I «contracted» with USA Moving Group in early June for my move in mid-​July from Washington D.C. to Austin, Texas. I paid the deposit and it was an absolute nightmare after that. My move was supposed to take place on July 14. I had not heard anything from anyone leading up to the move, so on July 11, I called them to check to make sure I was still good to go. The customer rep assured me I was. I called USA Moving in the late morning on July 14 and asked for the driver information and when he would be arriving, since I was worried that no one had showed up or called yet. That is when they told me the name of some other random moving company who they had gotten to move me. I googled that company and they had a D– rating with the Better Business Bureau. Not to mention when I called that company directly, they were very rude and dismissive when I asked them when they would arrive. They told me that USA Moving had only forwarded my information for the move on July 11. So USA moving had essentially sat on my move information and then just threw it at whoever they could find. The D– rated company kept giving me the run around and by late afternoon (after initially saying they would let me know where the driver and movers were, implying they were enroute) told me they would move me on July 15^th instead. After a heated exchange with them the D– rated company cancelled my move altogether. I called USA moving group again and they again punted me off to another crappy mover (BR Movers in Washington, D.C.). BR movers showed up 2 hours late and doubled the price of the initial «contract.» My stuff got moved on July 15 and as of the date of this review I still have not received my stuff.
BOTTOMLINE: STAY AWAY FROM USA MOVING GROUP, THIS IS A BAIT AND SWITCH SCAM!!!