Baymont Inn & Suites Gurnee

We were here for a girls weekend away. This hotel was very clean and all the staff were super friendly! The breakfast had a lot of choices and was hot. Coffee was just ok. The beds were a little on the hard side. I will stay here again when we go back to six flags in the summer!

Pros:
Was 44 bucks a night on hotwire
Excellent customer service
Bed was comfy
AC and heat worked
Staff was friendly
Great location
Excellent customer service
Cons:
Housekeeping never serviced our room during our 2 night stay
There was a roach on our ceiling on the last day.
I will say that the customer service regarding the roach was better than most 5 star hotels I’ve stayed at. A manager immediately came to speak to me and apologized profusely. They even comped my night! In spite of the roach, I would stay here again because of the level of service and value.

«You’re always welcome at baymont suites «what a joke!
Worst experience in a hotel ever! Super rude unhelpful staff.
This horror story begins with me making my reservation 2 months ahead by phone. When my party arrived at the baymont inn at 10 pm I was informed that they would not give us our room because of their policy of needing payment by credit card. When I had made the reservation I was told that yes I could pay with cash. But when I got there they wanted payment in full by cash and to take the full amount off of a credit card! I call bs on that! Holding $ 400 hostage is not ok. I can understand a security deposit but the full amount? No way!
When I questioned this so called policy the 2 ladies behind the desk became very rude to me yelling at me to «get out, go away, you’ll need to stay somewhere else and you can call management Monday «
Great way to treat a paying customer, no?
Due to the fact that it is Friday night at 10pm with the naval graduation going on, there isn’t a room to be had in a 20 mile radius! Especially that can accommodate 4 people!
I wouldn’t mind the situation if it was just me but my arthritic senior mother is traveling with us.
We had to go all the way back to Kenosha Wisconsin to find a hotel that had a room!
I truly believe that the policy at baymont inn is some bull story they told us because they overbooked.
The fact that they refused to help us find someplace to stay at that late hour and just shrugged when I asked where the heck were we supposed to get someplace to stay, shows their truly despicable nature.
This so called policy was not mentioned at the booking nor when I confirmed that they accepted cash!
So for the next three nights we will be crammed into a smaller room at a hotel in Kenosha run by some far more polite people who know cash is king!
Thank you so much baymont inn for ruining our six flags fright fest trip!

The room had plenty of space for our family of 4. Located right across the street from 6flags, which was our destination for 2days. Not a lot of «bells and whistles» but clean, spacious and friendly. Pool was nice and warm the kids played volleyball with other guests each night until the pool closed. I always pack a small fan for «white noise» in the room so it’s easier to sleep but I forgot it. I went to the front desk and asked and they gave me a fan… No last minute trip to Walmart to spend $ 30! The only confusion we had was the sign on Grand Ave. said «Baymont» but the building didn’t, it just said Gurnee. on a funny note the light switch for the bathroom is on the outside of the bath/​shower area. Kids had tons of fun turning the light off on mom and dad! Breakfast was included and was good. Typical waffles, eggs, sausage, pastries, cereal, yogurt… There was a line for waffles but that is to be expected with all the parents trying to make them for several kids. great experience, friendly and helpful staff!

My family and I were here for my son’s ntc graduation, the employees were very friendly, rooms well cleaned. Spacious suites. Not sure why the bathroom lights are on the outside wall of the bathroom but whatever. Lol I’d stay again. Basically across the street from 6flags!

No complaints, clean and room pretty spacious. Breakfast looked ok but I just had a banana. Friendly staff and reasonable rates. Location would be great if going to Six Flags. Enough parking and close to restaurants. High 3 stars from me.

I arrived at the hotel at around 4, the official check-​in time is 3. But when I got there they informed me that my room was not ready. I had to wait another 40 minutes before I could get into the room. Which makes me think, if I had shown up at the expected time at 3 that I would have had to wait almost two hours to check in. The room itself was average sized but a little cramped. The air system was not functioning correctly neither was a button on the tv remote. I chose a room that had a whirlpool tub in the bathroom and was quite lovely. Even though many hotels have the jetted tub in the room itself. The location is very great though. I would probably skip this hotel next time, there are much nicer hotels in the Gurnee Mills area with better quality service.

I stay at the Best Western in Gurnee for the convenience and value of the room. The rooms are ok, but not as advertised on line. However, when they charge you again after you check out, the «value» goes WAY DOWN!

Stayed here for 4 nights.
Pros:
— Great Breakfast, mix of hot and cold items. Make-​your-​own waffles everyday, and the rest of the hot bar rotated every day (biscuits, gravy, scrambled eggs, bacon, sausage, herbed potatoes, ham). Also had oatmeal packets, cereal, fruit, raisin bread, danishes, mini muffins, fruit, yogurt, juices, coffee, hot chocolate packets.
— Free Wi-​Fi internet connection.
— Convenient location, al least for what I needed. Close proximity to Gurnee Mills outlet mall, the interstate, Six Flags, etc.
— Has an indoor pool, although the temp was a little chilly (not sure if they always keep it that cold or if it was a result of the 12 degree temp outside, to give them the benefit of the doubt).
Cons:
— Upkeep may be an issue. When we checked in we had to put in a maintenance request since our toilet handle was broken and one of the light bulbs was burned out in the room. (It was fixed during our stay). Likewise, the printer in the business center didn’t work, it was missing the cable to connect to the computer.
— On one day our dirty towels were removed from the room, but not replaced with clean ones, leaving us to dry off after our showers with hand towels since the front desk said they didn’t have any towels.
— Front desk staff was hit or miss. Sarah was very helpful, while some other young lady I dealt with lacked customer service skills. It seemed like no one was ever behind the desk, they were always in a side office room, so you’d have to make noise to get their attention to come out and answer your question.
— Pool temp was a little chilly. My niece was insistent on getting in, but her blue/​purple lips confirmed it was a little on the cold side.
— Light switch layout. In our room, the bathroom light and vent switches were in an odd location, outside the bathroom and around the corner by a bed… not very convenient if you forget to turn on the vent before a shower or go in there to pee and then decide to do more. We also had to reset the outlet by these switches, since it must have magically tripped at night since the vanity/​bathroom lights wouldn’t turn on one morning.

Stayed here for two nights.
The Good:
–Staff we dealt with were very nice and willing to help us as needed
–Free breakfast
–Decent sized room
–FANTASTIC price (booked on hotwire)
–The lobby was decorated very nicely for the holidays.
The Bad:
–The bacon didn’t taste like bacon. It tasted like salty, brittle plastic. However, this is probably common in most hotels with free breakfast, I’m guessing.
–More attention to detail is needed in regards to basic cleaning and maintenance. Let me count the ways:
1. The elevator was very noisy, and although it was clean, it was scary. We were on the 3^rd floor and we just took the stairs most of the time because we were concerned by the clicking and strange noises.
2. Our shower curtain was too short for the tub and was also ripped, so the bathroom floor basically flooded every time someone took a shower.
3. Random scuff marks were found it the hallways.
4. Our room did not appear to be vacuumed prior to our arrival.
5. The duvet had a whitish stain on it. The clerk was concerned and apologetic and offered to move us to a new room but we had already unpacked, so we just got a new duvet and carried on.
6. The outlet with the hairdryer plugged into it had some sort of green substance in it, which I am assuming was lime scale or mold? Yuck.
7. The shower’s water pressure was sporadic and strange. The shower head probably needed a descaling.
–3 out of 4 of our keys didn’t work, but that was quickly resolved by the front desk clerk (a different one from the one who helped us with the duvet). She was very helpful and friendly, also.
–Housekeeping came to clean our room at around 10am, and we declined service at the time since we were getting ready to go out, but I don’t think they ever came back later to tidy up. Not a huge deal, but it would have been nice to have the trash taken out and the bed made up.
–The pool looked small, so I didn’t swim in it. There were other people in there and it looked a little crowded.
Hey, what can I say, though. I paid $ 40 per night on the New Years, and I definitely got my money’s worth, despite the minor inconveniences and other things mentioned. Would I stay there again? Only if I could get the same cheap rate.

Right across from Six Flags. Great modern suite, super clean, nice indoor pool, in room coffee/​refrigerator/​microwave and free breakfast. Great for a family.

I’ve really never been a fan of the Best Western hotel chains but a recent stay in May 2013 made for a very pleasnt visit. The woman at the front desk was warm and friendly and full of information. The room was clean and a nice size for a suite. Though the front entrance when wet was quite slippery even several hours after it had rained… a lawsuit waiting to happen. All that was needed was a long rug but there was merely a sign warning of a wet floor which doesnt help if you’re still trying to grasp your footing. Also the free breakfast was satifactory but the egg disks were nasty.

I stayed here January 12, 2013 with my two best friends. We went on a trip for my birthday and this was the perfect place for us to stay. The front desk attendents were very friendly so I shared my birthday cake with them. :)
The beds were comfortable. I didn’t have much time to look at the breakfast but it was pretty good from what I saw. I liked this a lot better than other hotels in Gurnee I have stayed at. Very nice and will be staying there again this weekend.

Mold on wallpaper and ceiling over shower in the bathroom, and hot tub not operational; otherwise a good choice while visiting six flags.

This is a decent and convienient place to stay if visiting Six Flags Great America. The room was clean, the bed was comfy, and you get an okay free breakfast. I would give it 3.5 stars if I could.