Men’s Wearhouse and Tux

My husband and I were helped out by Irene and she was fantastic! She helped find the right size, made recommendations, and suggested different color combinations that were fantastic. I prefer to be left alone while shopping generally but her help was great and not pushy at all. There is a nice selection at this location and it is staffed well enough to be helpful. I definitely recommend coming in and asking for Irene.

Perhaps they’ve had a change of staff since other reviewers were here, because I thought they did a fine job. The woman who helped us was very knowledgeable and patient with all our questions. She gave great suggestions whenever we weren’t sure what to choose or how something was «supposed to be.» Pick up was easy — only one of the 10 people getting tuxes for our wedding needed something in a different size when they went in for the final fitting, and he’s a growing teenager so we kind of expected that would be the case. I used to work for a tuxedo rental shop similar to Men’s Wearhouse, so my standards were pretty high and I think this MW location definitely met them.
(In response to previous review, pick-​up 2 days before the event is standard for men’s formal wear rental companies, though I do agree that in such a situation where a sample could not be tried on it would have been helpful to arrange an earlier delivery.)

I have used Men’s Warehouse for purchases and rentals in the past and always had good experiences… until I went to the Gurnee location. I went in to rent a tux for a formal event and had nothing but bad luck right from the get-​go. I wasn’t sure what I wanted yet, but I did have ideas about features on tuxes that I did like or did not like. I explained these things to the young girl that was helping us (my wife was with me) and she sort of stared at us blankly. Unfortunately I was hoping for a few suggestions, which I definitely did not receive. So I began to flip through the books, all the while with the young girl hovering around us with no helpful input on anything. Any questions we asked (can we see an example of his vest, how shiny are the lapels and stripes on the slacks, etc.) were answered with «I’m not sure» or «you can look through what we have on display» types of answers.
After I realized I would get no help, my wife and I picked something and I got measured. This part was fairly straightforward as usual, but for some reason they really like to make the neck tight. She measured me a little incorrectly on that, but I was using my own shirt on that, so no worries there. I am a bigger guy, so I do appreciate the fact that their pants are adjustable on the sides, so even if they mess up a bit on waist size, or I gain or lose weight it is not an issue.
When I went to pick up my tux everything seemed okay. I tried on the pants and jacket and they seemed fine. At this time I also had to order a tux for a friends wedding. Unfortunately I had the same young girl helping me and she sat trying to look up the wedding info for about 10 minutes. I gave her the grooms first and last name, the brides first and last name, the wedding date and still she sat typing and retyping. The other clerk, who most of the time seemed disinterested, pretty much ignored her until finally he gave her a hand and pulled it up in about 30 seconds.
So, a visit to the store to pick up a tux and rent a new one when they already had all of the information including my measurements from my current rental took a little over 20 minutes, when it probably should have been less than 5 minutes.
To top it everything off, when I got home and put on the full tux for my event, I noticed that the tie was broken. For those who don’t know, they don’t use true neckties. The fronts are normal, but the under-​the-​collar stuff is just an adjustable band with a clip to fasten it. My clip was broken and my wife had to use a safety pin to secure it so it would stay on.
Due to all of this I will not use this location again (I pick up and return the wedding tux in Florida where the wedding is being held, so no worries there) and because of this experience I may just look into other alternatives altogether.

I can’t see how a place like this does business! I went in with my friend who is getting married so he can check out the tuxedos for his wedding. He is a XXXL guy and knows that it might be hard to find a place that has something on hand for him to try out. He found the look and style for everything here.
BUT
They did not have his size (this was not a surprise) but would be able to order it for him. He asked how long it was going to take to get in. The person handling us kind of balked at this and said that it would be in before his wedding.. . DUH! SO my friend asks when exactly it would come in and he said two days before his wedding!!! Which, by the way, is AUGUST 30TH. The day we went in there was June 17^th! How can a place do business like that? They actually expected him to agree to that. He asked them «what happens if I don’t like the tux when it comes in and I try it on?» they had no answer for him so he left along with the order for 4 other groomsmen, the ring bearer and 3 ushers. They didn’t flinch. The only reason we were going here was because there was a discount on the wedding dress from David’s Bridal if a tux was rented from a Men’s Warehouse store.

I am getting married this fall and my fiancé needs a tux for the ceremony so we headed to MW Tux. They were packed to the gills in here. We waited and waited to get helped. A young man came over to get the details of our wedding and my guy’s measurements. Right in the middle of him helping us, he had to take another customer. Fine, I can’t remember if they were there first?
So we wait around, look through the book of different colors of vests and ties and we both decide on one. Still waiting… so finally my fiancé gets to try on a tux and he gets measured. He sure looks handsome in his tux, I can’t wait for the BIG day :)
As we were waiting, I observed a few things. The other guy working in the store wasn’t pleasant. He had a short temper and I could tell he HATED his job. He would get snippy with the people he was helping, he would kick stuff on the floor out of his way, he would answer the phone in a short tone and put the people on hold and never return. Bad customer service! I was happy with the young guy that helped us.
I will edit my review after the wedding to see how everything pans out. All in all, they get two stars for convenience to my parents house. We were in that place for an HOUR and it was just the two of us. Pack your patience when you come in here. It seems dropping off is a breeze though. Just turn in your suits and leave!