Chase Bank

I usually drive to Amar and hacienda chance branch to get money but for some reason I started coming to this branch here Colima road in Rowland heights and wow I’m amazed in there customer service here they actually help you out and treat you good. That’s nice of them. I really like this bank and services is way faster thanks I will be coming back

They only open two counters on Saturday. The line became longer and longer, but they still did not open the other counters. Worst service ever.

Been exchanging coins for 5 years here and now they are saying I cant exchange even if I have a account here… This bank is getting worse and worse coming up with all these stupid lazy ass excuses.
Wonder if they will deny me «MY» money if I withdraw in all coins. LOL

I can’t believe im reviewing a bank branch! But chase really is that much better than the rest, especially Jack Nguyen! I have had horrible experience with bank of American so i had to move over to Chase and of course i dont have to deal with surprise fees charge to my accounts anymore. I even got my fiancé to open accounts with chase. Jack was the banker who helped us. And one day i just happen to be at the teller counter and Jack was there with the teller, he recognized me and asked if i remembered that we opened our account with him?! Whoa! Was that impressive memory or what. Haha! Just last week, he called my fiancé to ask if everything is okay with our account and see if we have any questions for him. A banker follows up with his clients?! Now that’s going above and beyond. We are impressed. Great job chase for having Jack!
I kind of wish i got the same world class service when i first bank with chase at the la Puente branch. Nonetheless, chase is the no. 1 bank to bank with!

I made the mistake of coming to this branch. About 15 people in line on a Tuesday at 11am. They have 14 employees and only 1 teller open. Why would you make your customers wait over 20 minutes to just get a cashiers check?

Just had the best experience at this branch! Their customer service really sets the standard for all other banks to follow! In particular, the public notary and representative Michael K really went above and beyond to help me out. Really appreciate it!

Love this Chase bank. I’m so glad I switched from B of A to Chase. Best decision I ever made. Their customer service is EXCEPTIONAL. Everyone I have dealt with has been SOOO helpful and I mean ABOVE and beyond for me. On the weekends it does get REALLY busy, so try to avoid it if you can. other than that, they’re really great :) Free coffee and water for all customers and their new renovations look awesome and modern making it very comfortable for us even while we wait. :)

A little bit of a pain in the butt to get to, mostly because of the corner it’s on.
The actual bank is located centrally in a large plaza with entrances spread pretty far apart, and particularly tough to deal with if you’re not making a right into the lot.
The plaza itself is built into a sidehill, so stores are obscured from view at times. Again, this place is right smack in the middle of the southern wall. Parking is not that ample, as there are too many stores wedged into an area and because of the shape of the lot, it’s just not that convenient.
The bank itself is fine. Multiple ATM’s out front in broad view. I didn’t like that. Felt a bit uncomfortable. Used my not-​so-​massive frame to block passersby from sneakin’ a peek.
I’d much prefer to visit a different Chase next time, but I wouldn’t avoid this one if it was convenient.

I hate the staff of this branch so much. There is male banker name is Marco, he is totally helpless staff here. One of my credit card was close, he did not ask me any thing related to the account. Just closed it right away. I have to interrupt him to ask what I should do with the point I left on the card. Before I came to here I wanted to transfer my credit limit to my other account. However, since he closed it very fast without talking to me, it was too late to do any action. I won’t go there again. It was suck experience ever.

In addition to the regular tellers, they have brand new self serve atm machines inside that can give you money denominations as you request. Awesome! They always have a lot of tellers staff to try to keep the lines short. Better then dumb b of a down the street.

Wow! Is this a bank? Super friendly and super helpful. I’d say it’s been my best banking experience but that’s not fair. Top 3 experiences with awesome customer service! As I walked in I was greeted with smiling faces. There was a line of about 8 – 9 people. Employees attacked the line. In less then I minute everyone was helped. Chase should start a management Course for the DMV

Had to do a last minute transfer walked in 15 minutes before closing they took care of me in 3 minutes they are like super fast friendly. I thought it was going to take a while and I can’t believe it I walked in and out. And the inside is so clean and they have hi up-​to-​date technology stuff inside its crazy. Now my sister has money in her account for her birthday from me because she’s in New York City that’s where she lives I was not able to hand it to her and I don’t like snail mail. Thank you chase for making my sister’s birthday wish come true yay money.

My husband and I came to get a cashiers check for over 2,000 and they normally charge you for them and the teller Diego waived the fee for us which he didn’t have too but was really nice of him to do. Thank you Diego!

Wow! Since when do we get to feel like royalty in a bank?! This place was really busy on a Friday at 4 and a manager did a great job of moving the line by weeding us out if we could be helped by the additional machines to the left of the tellers. I tried to tell him I won’t be able to make a simple withdrawal there but he insisted… And sure enough the machine rejected me. So I went straight back to him and he immediately apologized and got another lady to help me right away and handed her my ATM card and I’d with deposit slip. Then he asked me to sit down at one of the comfortable chairs and even asked if I needed a drink of water. I was asked another time by another lady too. Anyhow, very soon, I received my cash and she was even discreet enough to ask me to step aside to count my money for me.
I’m glad I came here!

I love my my Chase Bank and this is defnitely the best one I’ve been too!
I’m not going to ramble about how JP Morgan Chase is the best bank, because it is a given– knowing it is America’s top trustworthy bank.
Service here is literally PERFECT. It can’t get any better. They have complimentary coffee and there is never a line to go to the tellers. The tellers are so kind and friendly, they often make small talk with you and honestly it just makes my day a little better. They have very fast service and get the job done quick. I have never had trouble– and I’ve come here to order British Pounds & Euros, deposits, withdrawals, print checks and much more. I’ve also been helped with the personal bankers and they’re also patient and very helpful. They’re detailed, honest and will explain to you the benefits of various accounts, home mortage etc.
Best Chase Bank in my opinion!

Needed to get some cash and this was the closest CHASE Bank in the area where we were.
Just used the ATM to withdraw some cash, so didn’t need to go into the bank or interact with any of the employees. There are 3 ATM Machines, which are all outside of this CHASE Bank, out in the open. Although, there are Security Cameras watching the Machines.
Parking was fine for me but can easily see why others are complaining about parking here inside this plaza. It’s located next to Daiso Japan.

I dislike this branch and avoid it like the plague!
First, parking is a B*TCH in this plaza, even at 2pm on a weekday! I had to circle 3 times and stalk people, dodge old asian grandma drivers who were clearly trying to plow me over, to get a spot. The line for the teller is always super long regardless of time of day, weekday or weekends. When I finally made it to a teller, it took 20min to complete a simple deposit transaction. I was informed that the computers were slow and so I waited and waited.
This happens every single time I’m here. AVOID!

Went to use the ATM. It was just like any other chase locations. Very nice and easy to use ATM’s. i wish these ATM’s were indoor like other locations since i went at night but this location seems pretty safe.

I must say that Chase banks service is great. Everytime I have been here I have been taken care of and all of my questions are answered. I have never felt rushed at all. Sure sometimes the wait to see someone can get a little long but it’s normally the volume of people needing help vs the amount of personal bankers.
I have been here for checking accounts, saving accounts and real estate so I have been here a few times. There is a real estate banker named Jack Nguyen who was extremely helpful and kind. If you need any help this guy will help you out.
I also came during the Target crisis so expect the banks to be very busy!
Have fun!

LOVE THIS BRANCH!
The staff (tellers and bankers alike) are all really great! Pick their brains about the many different products and services available with being a member of Chase and you’ll certainly find something you love.
All in all, this place is: clean, efficient, and reliable — the way a bank should be.