First Class Appliance Service

Had Alfonso come out to repair my washer in 2009! Today I noticed an unauthorized charge for the same exact amount on my cc. If you’ve ever had them do any appliance repairs and charged the amount… CLOSE DOWN YOUR ACCOUNT and get a new card! Otherwise, you’ll see random charges from them later on!

This company ripped me off. I called them to fix my refrigerator. The technician came over and informed me that the problem was a broken circuit board. He charged me hundreds of dollars to replace the circuit board. 24 hours later, the fridge still wasn’t working. Despite his «warranty» and promise to come back and service the fridge if the repair didn’t work, he ignored all of my telephone calls and e-​mails. I had to resort to calling the manufacturer who sent a qualified technician to check out my fridge. Turned out First Class Appliance mis-​diagnosed the problem (it was another part that was broken) and caused more damage to the fridge when installing the replacement circuit board (broken wires and connections). To date, First Class Appliance has refused to reimburse me my money and I have had to go to small claims court to obtain a judgment against them. I would advise anyone not to use this disreputable company. For further reference, please look at the complaints filed against this company with the Better Business Bureau.

First Class Appliance has fixed both my oven and my refrigerator since the beginning of the year. They always pick up on the first ring and have sent a technician over the same day which I definitely appreciated when my fridge stopped working! They have saved me hundreds of dollars so I don’t have to buy new appliances. They will be the first call I make whenever the need arises to repair ANY of my appliances again. Thanks guys!

I was happy at first, but I had to call them back for warranty work and that’s when the problem began. They work off an answering machine and do not return calls that are like mine. I wanted them to fix one of the burners on my cook top that they had previously worked on. When I finally caught them in the office they made an appointment to fix the problem three times, and NEVER showed up. I should have known better when after making the repair the tech told me he couldn’t take a charge card because his scanner was down, so I wrote a check. I would not recommend these guys to anyone. Beware.
This is written after the first entry. I finally had another tech from another company come by to look at my cook top. He told me that First Class only replaced one of the four switches they charged me for, and they replaced it with the wrong one. Also they did not replace the ignition module they charged me for. Small claims is my next stop.