Global 1 Movers

This move was a nightmare. Dianne is probably one of the worst customer service person I have encountered in my life.
1) A week before my actual move (Saturday), I had requested for a later time since my building in NYC did allow the freight elevator to be used before noon. Dianne immediately told me call me on Monday. I did and Eric confirmed a later time and sent me a new invoice with the later time.
2) On the day of the move, the movers call me at 8:30am and tell me that they are 15 minutes away. I inform them of the later time and send them a picture of my invoice as well. They refuse to come back at a later time. I ask them to hold while I speak to Dianne
3) I call Diane and before I am even finished completing my sentence she tells me she will call me back
4) I wait 15 minutes and she does not call me back so I call her. While I am on the phone, the movers tell me they are inside my apartment — I am not in my apartment and my roommate had let them in. I request them to leave — they refuse
5) I ask Dianne to tell the movers to LEAVE my apartment (understand that I am very frustrated at this point since I am not in that apartment). She, instead started tell me how they don’t work on Saturdays, the movers are NOT going to leave (something about NYC tolls), and that I should hire another service. Their Unilocal page clearly states that they work over the weekends, I was never informed of Saturday not being a working day and I had already paid my deposit 3 weeks ago for Saturday.
6) In the end, my apartment management made an exception and let me use the freight elevator before time so I facetimed the movers and instructed them to bring my stuff. This was extremely inconvenient and I would have much rather preferred to be at the location to observe how long it took them to pack and when the left NJ
7) Two men show up — one of them is in charge of just driving the truck around the block so that it doesn’t get towed. Therefore, the entire move is handled by one man — Justin who was nice enough.
8) After the move is done — he starts showing me all the additional paperwork that I had NEVER seen before. It stated things like there would be an extra charge for moving it more than 50m within the building, tape and plastic.
9) I end up paying much more than what was in the invoice but at this point I just wanted this nightmare to be over even if it meant losing money.
This was my first move without the help of my parents and I was moving into NYC for the first time. Thanks to Global 1 Movers, I’ll always remember my first independent move as a disastrous one.

They were on time. Professional and hard workers. I called them with a two day notice and they took a lot of weight off my shoulders. Nothing was broken and they worked at a comfortable yet fast pace. Thank you global 1 & I’ll definitely be referring them to anyone that needs a moving company.

Overall, recommend. Moves went smoothly and quickly on both requested delivery dates. Furthermore, people were always available to chat on the phone and answer all my questions before and after the move. However, on the move day they were late both times, but that is to be expected with most of these services. Furniture was wrapped very well and there was no damage. Then rearranged exactly to my liking in the new place.
Eric and his crew did a great job and were so nice and took great care of my stuff. Eric was very professional and friendly.
One criticism, the estimated quote differed quite a bit from the final quote after the move.

Used for long distance move and storage

oh! so now Eric the «owner» is threatening to sue me if I do not remove my post!!!
This only shows you how professional they are…
I have proves for everything I wrote. So…

Fraudsters. Period.
When you give them the 1^st call, John will give the impression that they are the best and then, after Eric and his men come to wrap up your stuff…
1. They have their own definition of «extra large» boxes. Home Depot boxes according to them are NOT of standard sizes. So their quote promised earlier will be 2x
2. Damaged most of our furniture, including dresser/​bookshelf/​computer table. These arrived in extremely damaged condition. Dress closet came in powdered form and my husband threw it into the dumpster. AC arrived completely broken.
3. When asked about the damages, they never took responsibility. Eric/​John are absolute liars and don’t even pick up the phone call. If by mistake they take the call, then they’ll make false promises.
4. Kept us waiting for 3 months for compensation that we claimed, but after 7 attempts of phone calls, we gave up.
These folks need to be sued.

Moved recently from Teaneck to Fair lawn, NJ, spoke with Mr Eric at the office, he was very professional and pleasant to deal with, the truck showed up on time, the movers were very efficient and friendly, the move was smoother than I expected, thank you guys for an excellent service!