Pep Boys Auto

The Pepboys at 65 Court st in Hackensack offers rapid, inexpensive, reliable and honest service at this. The Manager Victor, CSR’s Paul & Andres and the Mechanic Modesto treated my wife, me and my vehicle right. No hassle, no price gouging.
Victor gave us some savings, Paul & Andres were cordial and helpful, Modesto is very friendly and knowlegeable. I would definitely recommend the crew at this PepBoys.

Had an amazing experience. Mr. Khan (try to ask for him) was super helpful, even made phone calls in order to find what I need cause my car is only 3 months in the USA, and no one knows the schematics yet!
Thank you!

Had to come here on a Sunday, I caught a flat and nothing else was really open. It was pretty close to closing and I was worrying about how to get to work the next day. I was immediately acknowledged by the young boy at the counter who rushed over to help me. He was pretty knowledgeable about how to quote me, and I was taken care of right away by Manzo. Manzo went above and beyond to help me, they really made me feel like they cared. So happy I came here!

Terrible customer communication for service. Told a job would get done in 30 mins. 30 mins later, my car is still in the parking lot. No communication from anyone as we sat in the soulless waiting room. Necessary items not stocked even though store had at least 3 – 4 employees shooting the breeze with each other. One check out lane during this whole time. Not recommended.

I was planning to bring my car here for a tune-​up — after reading about all the awful experiences the people had there I won’t go near the place! The lame «apologies» are just stupid. You need better management, a new philosophy (fast, accurate, no «oops», no long waits, no rip-​offs for «repairs» that didn’t need to be made.) When I start seeing excellent reviews, and no more meaningless apologies, I will consider visiting. A reasonable apology (truthfully) «we are under new management: our wait times have been reduced to no more than one hour; cars are ready when promised; we have replaced or re-​trained our mechanics to work skillfully, accurately, and not charge of unnecessary «service» or parts.

When you want to get tires mounted quickly in a pinch and you see the guy bring an angle grinder to your nice alloy wheels in order to get the wheel weights off, you know you made a mistake. smh
100% hack job work.

After reading all the reviews about this location, I was a little skeptical about going there. After my experience, I’m completely satisfied! There’s a new manager and he has this «ship» under control.

Like any other auto shop they want to sell you what you don’t need. I went to change my brake pads and off course they recommended that I needed new rotors which I knew I didn’t. Also watch out for a shop fee on your bill which is not included in their prices or advertised anywhere.

I was about lose hope in Pepboys after horrible experiences at Rt. 17 south location. They did a lousy brake job over there went back 3 times with the same problem couldn’t fix it. I came here and they fixed my car set the right brake pads. I would like to mention Marco who was doing an excellent job!

I used the early drop off because I had work at 8 and the store wasn’t open when I needed to drop my vehicle off. I got a call a little while later, which I thought was a fair amount of time, and I explained my issue; my ac wasn’t blowing cold and I wanted to check for leaks. I was told that it was going to be just under the $ 200 mark because they were going to do the Deluxe AC service and I had a 2004 Jeep Liberty 3.7L Sport and it uses «a lot» of R134a. The service only included 5oz of R134a, which almost no car takes. I explained that this was way too much money. I went during lunch to pick up the car, and explained to Paul that I need the car fixed for the summer and would like something done. He negotiated it down to $ 160ish+ tax and I had a 10% coupon, which he would honor. The reason I was trying to negotiate is
1. They were charging me for labor
2. They were charging me per oz of R134a, more than $ 3 per oz, when in your store, I could buy 12 oz for $ 14.99 and they were selling it to me for almost $ 50 for 12 oz.
I mean come on; they are charging me for labor and 3X charging me for the R134a, which they buy in bulk.
I told Paul that I don’t want them to do all the work if it’s leaking, so he said «Why don’t you just check for leaks, and if it isn’t leaking, we can do the service.» He said that the full service included evacuating the R134a, filling the vehicle with R134a and 1oz (I think) of stop leak, and also 1oz of dye. I said to him that nobody even suggested that until now. I told him that I needed everything done by 4PM because that’s when I get out of work.
At around 3:30PM I called to check and he said that the vehicle was not leaking and they refilled it. He also said that it would be done in about 10 minutes. I arrived at 4:30PM and saw the tech working on the vehicle and stopped and asked him what was going on. He said that there were no leaks, so they just filled it with R134a. I asked him about the stop leak, and he said that they don’t use it because it can clog the system and it doesn’t work; they just use the dye and the R134a. I was mortified that I was being lied to by the service man, and charged for a product that isn’t even being used. and isn’t used at all in the store.
I went inside and spoke to Paul. I told him about the tech not using stop leak and he said «Well it’s part of the package.» I said, «It may be part of the package, but he didn’t use it, so…» He then said that the coupon wasn’t working because I didn’t get anything repaired. He actually did manually take off about 10% as the coupon showed, but I could have easily gotten this done at the dealer for around this price, and knew what I was getting into from the get go. Paul ended up also taking off the $ 14.99 for the stop leak, and I paid just over $ 150 after all.
Several of my friends and colleagues told me not to go to Pep Boys for this exact reason, and now I see why. This shop is really dishonest, unorganized, and disrespectful to the customers.

I’ve had two terrible experiences here.
The first time, I dropped of my car on a Saturday morning to have all 4 tires replaced. The mechanic accidentally broke something, and my car wasn’t ready until late Saturday night. Luckily I didn’t get charged for his mistake, but he tried to make me feel bad about it.
The second time (more recently), I came in to have a leaking tire fixed. The initial estimated wait time was 45 minutes max. After an hour or so I asked for a status, and they didn’t even look at the tire yet. 20 minutes later they told me there was nothing they could do — what a waste of time. The fact that they can’t patch up the tire is fine, but I shouldn’t have to wait 1.5 hours to hear that. I even used the online scheduler and selected an open time slot before coming in, but I guess that doesn’t really do anything.
Oh and the best part, after I got back to work, they called me because they forgot to put my tire back in the trunk of my car. I had to drive back and get it.

RIP OFF/​SCAM ARTIST/​CROOKS/​SWINDLER… you get the point.
Only reason i came here over the weekend was because i bought a car battery from them a year ago and it came with a 36 month warranty, car was not starting so i took it back to Pep Boys.
They checked the battery and the battery was fine, so they determined that it was the alternator, without even really looking under the hood Total cost would come to 349 dollars! Luckily i was with my father and he said no because since it was not the battery we would take it to his mechanic.
Car is at the mechanic and we find out the alternator is fine! The belt was loose causing the battery to not charge. Total cost– 40 bucks!
Thanks but no thanks pep boys…

I wish I could give this place less than 1 star because that’s what they deserve. Pep Boys Hackensack are a bunch of rip off artists. I needed a new spark plug and was told it would cost me $ 100 for them to tell me which one. My other option was to guess. Apparently they are all idiots unless you pay $ 100 then they are experts. Terrible customer service. Stay away. Sorry to all of the other Pep Boys locations but because my experience at this location, I will never come here again and I will make sure to tell everyone I know to do the same.

Do not go there for anything!!! Extremely overpriced. You may walk out of there without an arm or a leg. God forbid you are a woman they will add up nonsense to your service till your bill gets sky high. I am never trying this place again!!!

AWFUL AWFUL experience. Totally misled by the manager of this shop. I had a flat and needed a simply change. I called ahead of time and was told it was empty and they could change it in a few minutes. I arrived about 5 min later. The manager said it would be a half hour max. Over 2hrs later still no change. Said it would be another half hour. I’m told there is no manager to talk to. They are all out on lunch break. DISASTER. NEVER AGAIN.

The reviews do this place justice. Good deal on tires, long wait and a terrible alignment. Not much more to say than what’s already been said. Next time I’ll order the tires through the website and have the installation done an outside service.

I’ve only ever needed to come here for a few basic things for the car and haven’t had any issues getting what I needed. Got express oil change/​service done once and the wait time/​service was fine.

I got here at 8 am in the morning on Friday to do a tune up, brakes and new tires. I got my car back today (Saturday night) they gave me one hundred different excuses. Bad experience

Not shocked they only have an overall 2 star rating.
I went for an oil change the other day at a place near me, they replace my bulb but told me my connector was broken. So I called up this Pep Boys since I know they usually have a full stock of mazda parts/​etc.
I call up and a cheerful guy answered the phone and after I told him my problem, he said they had the part and to come right in, that his workers would be in for another hour (I was 5 min away) and that they would get it done. (Also, I’d like to add that I would be driving 4 hours on vacation the next day so was a little urgent about it since I didn’t want to get pulled over.) I walk in and go over to the service station and tell them I had just spoke to someone about coming in for my mazda. The guy looks at me and says «Um, that wasn’t me». I’m like «okay, well I’m not sure who it is but they said I could come in so here I am» and he calls some guy over and he starts to claim no one called… I showed them my phone saying I called THEIR specific number and they just claimed they don’t know who did that and that they don’t think they have the part. I claim the person said they do, then it looked like he was pretenending to look the part up. Meanwhile half the workers and mechanics were standing around in the garages DOING NOTHING! I was so mad. I kept my cool and said I was upset because I drove over because someone told me to. The guy kept smiling thinking it was a joke. I walked out after that and will NEVER go back! This is the second time I had a problem with jerks at Pep Boys. Last time was another location where the guy basically told me he wouldn’t fix my car unless I gave him my number. They seem to have a history of hiring jerks and I will never be going back nor my family and friends especially after I told them about all of it.
AutoZone across the street though, I walk in and even though it was the end of the guys shift he comes out into the lot and replaces it in like 7 miniutes not even. Gave him a big fat tip, paid the front desk and was on my way.

This was the only auto repair place within walking distance of my office, so I gave it a second shot. My previous experience had been acceptable.
Today I waited on line for more than half an hour to drop my car off… and there were only 3 customers on line ahead of me. Literally 10 minutes for each customer… and only one guy behind the counter (with others milling about).
They did a decent job on a simple repair on my car, and called when it was ready. That said, the line was simply unacceptable, price was a bit higher than other places, and I will not be back unless it’s an emergency.