Cold Stone Creamery

This is a review of Hackettstown location, not just Cold Stone in general! You get only one star on count of the horrible staff! Your product typically deserves four stars! Cold Stone ranks as one of my favorite ice creams. However, the way I and my family were treated last week was just bull crap! This isn’t an opinion, this is fact. Yes, it was ½ hour before closing, but that isn’t an excuse to be dismissive to customers! If your young adult/​teenager staff can’t handle the position, I suggest ownership carefully consider seeking more qualified help who can at least pretend to care about the customer. Worse than the attitude was the ice cream laying on the counter the entire time we were in line. (Which was about 10 – 15 minutes). The ice cream was melting and just disgusting! I questioned the girl about the state of the sad looking ice cream «IS THAT WHAT YOU ARE PLANNING ON SERVING ME???» She got snarky and said YES, it’s FRESH! So, wait… fresh means you leave it on the counter melting for god only knows how long??? Really? Maybe it’s just me, but does anyone else want to enjoy a $ 7.00 cup of melted yuk??? You charge TOP DOLLAR for microscopic cup of ‘like it’ and the least you can do is smile and serve palatable product! My daughter’s ice cream was missing the mix in, and there was about half the ice cream you’d normally get in a like it! No more H-​TOWN ice cream for us. I’ll make the drive to another franchise. Yet another obvious hang out for the local youth, with no serious business interest in families or quality service.

I have never written a review for a chain before because I figured that all stores in the chain are the same and that the company regulates the quality. After visiting this store I realize that is not the case. I can’t believe I waited over twenty minutes for an ice cream sundae when there was only 2 people in front of me and when I finally did get my order the ice cream was so melted it was like trying to eat a glass of flavored milk with a spoon. I have been to other stores in the chain (Rockaway NJ) and this was not the case. I could enjoy my ice cream instead of wearing it. I asked to see the manager and was told he has another job and may be back Friday for the weekend rush. Needless to say I won’t waste my time talking to the manager over an overpriced ice cream sundae. I just won’t go back.