Marty’s Reliable Cycle

After visiting the Randolph and Hackettstown locations yesterday, I felt compelled to write a review based on the difference of service I received at the htown shop. My little guy is turning three so I took him to Marty’s (Hackettstown) to get sized and fitted for his first big boy bike. We were greeted as soon as we walked in the door by a young salesperson named Mile. He engaged with my little buddy and made him feel important– something I found very thoughtful as a childhood professional. I had done some research so I had questions about products and whether we would need a 12 or 16 inch bike. There was enough room upstairs for Dylan to test ride and pedal around while I talked to Mike. He was also very knowledgable about adult bikes and thule racks.
Hackettstown only had the specialized hardrock 12 inch; Randolph has the trek jet as well as the hardrock. We went to the Randolph location later in the day and were not as well attended to. The salesman did not even acknowledge the child nor did he give me any information on the difference in models when I had previously looked up those facts. Very displeased with the service. Felt like he didn’t take us seriously because we were only buying a child’s bike. It may be considerably less than the adult bikes but I could have easily gone to a big name store and spent less than half of what I did on the specialized. The big problem was the way he just blew the child off. It’s his first big boy bike! It’s a big deal you could at least engage him or smile. When we were rung up there wasn’t even a thank you for your business. Unfortunately, we purchased in Randolph bc we weren’t going to make it back to Hackettstown in time. I called Hackettstown today and thanked them for all their time and service. Definitely NOT going to the Randolph location again for any bike needs. Go to htown for better service and knowledgable salespersons.

Knowledgeable customer service, great selection of products, and their spin classes are gym quality with extremely well maintained bikes (probably because of the bike mechanics on hand)

Excellent service! Sales people are super helpful and knowledgeable.
I’ll buy all my bikes here!!!