Auto Express

I have been going to Auto Express for a little over 4 years now. Excellent service, fair price, no b.s. They tell it like it is. Always a friendly smile and you don’t leave feeling like you have just been ripped off.

Auto Express is the place to go if you need work done on your car in the Amherst Hadley area. I had a persistent problem with my 2006 Charger that several other mechanics could not fix prior to my visit with Eman and his crew. The prices were very low and the work quality was very high. I’ve never had such good customer service either. Even when they were very busy, the owner took time to call me personally and inform me what was going on with my car and he saved me money on parts. I’m from Boston and mechanics around there would have charged at least twice what he was charging. I would recommend Auto Express to everyone who needs a quick, cheap, high quality fix.

Efficient, quick, reasonable and they really know their stuff. I take my vehicle here whenever I have any issues or for my regular oil change. Honest employees with a friendly attitude are the cherry on top!

I’ve been looking for an auto repair shop where I can get excellent quality repairs for a fair price. I’ve found this here, and more. Honesty and transparancy in the explanation of the problem with your car. No mechanicspeak gobbledygook to frighten and confuse a car owner, so as to dupe you into having unnecesary work done. THEY WON“T RIP YOU OFF BECAUSE YOU’RE FEMALE. In fact, they won’t rip you off no matter who you are.
They accept work daily on a first come, first served basis, and do the work done in a prompt, professional manner. Get your car in early. If you end up waiting, remember, it’s worth the wait because the quality is there, and you know they are taking the time to actually FIX the problem correctly, not just rushing through the job as fast as they can go.

I go to these guys because the location is convenient and the waiting room is roomy and comfortable. I’ve always had perfectly decent service for oil changes, etc. They are friendly and each service always felt like it took a reasonable amount of time.
My past experience with them has made me a raving fan. They inspected my car months ago and failed it because of a break light. They looked into getting the part and were unable and told me I’d have to bring it to the dealer (Ford). Ford’s customer service (in Northampton AND West Springfield) was so over the top the terrible that I reused to bring my car there and deal with those guys. Last week I brought my car to Auto Express and told them I still had a big R on my inspection sticker and asked if there was anyway around going to Ford. The Auto Express staff was SO HELPFUL! They were able to order the part from Ford (and from what I could tell listening to the phone call had an equally bad customer service experience with Ford). They called me within a day or two to say it was in and I could come in anytime to get it fixed and get a new inspection. Within 20 minutes of giving them my keys my car was fixed! They didn’t even charge me labor because it was such a quick fix,
I’m so happy to have them nearby!

DO NOT GO HERE FOR AN INSPECTION!!! I was the only one at the place, it took over an hour and I was failed for a break light, which I checked all of prior to entering the parking lot. They offered to replace the bulb for 35 dollars. I asked the egotistical technician if he was sure the light was out and his reply was «Its not hard to tell if a light is out, if you don’t replace it I will fail you». I asked to see the light and I was told I wasn’t allowed in the garage. I was suspicious enough so I paid for my failure and left. There were not any brake lights out, as I checked as soon as they pulled my car out of the garage. I drove to the Amherst location a few days later and I passed. I will never ever go back to either location. I will not support a business that makes money by being a bunch of lying snakes. I was a regular at auto express, prior to this incident. The owners should fire the technician at the Hadley location. It is not an honest business and they are willing to loose customers over a quick, dishonest, buck.

Brought my car here because brake light was on. They told me it was just a dirty sensor and charged me $ 20 to clean it and top off my brake fluid. They noticed my car was making a whining noise (had started a day or two earlier) and diagnosed it as a bad power steering pump. They went in to change it, and noticed that it was just a worn belt — the pump was fine. This was a much cheaper repair. If they were dishonest mechanics, they could have charged me for new brakes and a power steering pump and I wouldn’t have known the difference. I felt they were impeccably honest and fixed my car perfectly and inexpensively. Recommended!

Really great place. JUST MAKE SURE YOU TALK TO KELLY. He is the shop manager and really knows his stuff. If you only talk to the person at the front desk, it can be like a game of telephone. Whenever I have talked directly to Kelly it has been one of the best auto experiences. He really wants your customer loyalty, he even got a deal on a light to help me out, I am definitely giving him more service. So, good deal, but talk to Kelly.

Great experience with them! Had to get my two front wheel bearings replaced unexpectedly and while out of town. They were able to get them done before I had to take a five hour drive and not only alerted me to the poor state of my brake pads, which my mechanic in my hometown had failed to notice, but also replaced them at the same time. Would go here regularly if I didn’t live five hours away.

Crazy slow. I went in for an inspection of my brand new car. One car is already parked in front of me in the inspection bay, hood up, two guys chatting. Nobody’s in the waiting room. Several staff seen — at least four, maybe half a dozen. 15 minutes, they tell me.
Half an hour later I’m apologized to and told that the car in front has an inspection problem. ANOTHER half an hour later I’m told that they had to repair the problem, which was «tricky».
What I realized a little later was that they did the repairs in the inspection bay. There’s one inspection bay; several empty repair bays; several guys available to do work. But they didn’t bother to move the car out for the «tricky» repairs so they could handle the inspection at the same time.
So either they don’t care about my time, or they had a significant failure of logic or thoughtfulness.
Either way, I won’t be back.

This past week I stopped in at Auto Express to get an oil change before our trip and have to say that I was impressed by the experience I had at this location. The Staff was extremely polite, they made me feel comfortable in their waiting area, and the oil change was quick! I was in and out of the store in 30 minutes.
They had a large waiting area with a coffee bar, a section with a TV, and clean restrooms. The only critique that I have about this location is that the oil change was a bit more expensive than some of the competitors in the area, but I didn’t have to wait for an oil change which was great. Also, they have a $ 26.95 oil change special on Sundays and Wednesdays.

This place has very knowledgeable and friendly mechanics, and excellent prices. They wont rip you off.

Up for a standard oil change on an ’09 Toyota, nothing fancy. They told me it’d be 15 minutes, but it was more like 45. A little while after I got the car back, the «Maintenance Required» light starts flashing, and a little while later, now it’s on permanently. What’s the point of an oil change if they’re not going to update the «Maintenance Required» light which is the new electronic way that cars work these days, and that all my other garages have handled without a hitch.
Also at one point, another customer waited 7 – 10 minutes for the guy to show up at the front desk. And there was no temperature control for the huge windowed waiting area, which is hot in both the winter and summer.
Not a fan.