Ruby Tuesday

Let’s see where to start. Went there today with my sister for lunch and words can’t describe how shitty the food was and on top of that the service was awful. Got a four way sampler and the chicken strips weren’t even fully cooked I took pictures, looked old and attempted to re cook, plating was awful because egg rolls were already in sauce containers from sloppy presentation. They have so much pride in their salad bar but when we got there it wasn’t fair stocked and pretty pathetic looking. Got broccoli and cheese soup, hence the name but to my surprise not one piece of broccoli. Server was awful with no energy and on top of that had to wait over ten minutes for her to finish a conversation with the table in the back to get our reciept. Not to mention never got checked on once. Will never recommend or come back to this location.

we ate here 2 days in a row because we love the waiter brandon. they over charged. i got club soda and they tried to say it was tonic water and it wasnt. i was suppose to get a lobster tail and the manager said no cause he took care of my meal from the night before when they burnt my chicken. he never came out and told me and when i asked where the tail was i was told he said no, lol… i knew i had to pay for it… and i didnt have a problem with it. he could have at least came and told me… the ribs my son got were like rubber and full of fat… the food is terrible and the salad bar isnt filled up regularly… both times it was a nightmare with the food. burnt the first time and a big mess the second time. then when they thought we left a conversation was over heard by staff and manager brian making a joke out of the experience and the employee saying he knew me and i was a pain in the butt… very upset and will never return. its ashame that brandon works there, we love him and he is a great server. and by the way, he wasnt even there in the little gossip circle… we will miss you brandon…

Came here with my mom, sister, her husband, and their three kids earlier this afternoon. Was legitimately impressed! Our server was very nice and polite, and was definitely on top of his job! Never had to ask for refills, never had to specifically try and flag him down.
Food look and tasted great! My only complaint was that my steak was a little over cooked from the Medium that I ordered, but I wasn’t too upset. My fries were good as well. The salad bar was clean and well stocked, and everything on it was good and looked very fresh. And the dressings were all fantastic!
The fondue we ordered as an appetizer wasn’t particularly good, but it was alright. Pretty much the only thing we didn’t like. Besides that and my steak being slightly over cooked, no complaints.
Tables were clean, floor was spotless, staff was incredibly friendly, all in all a great place to eat. I’ll definitely be coming by again next time I’m in the area!

This is a updated review from my recent review
Ruby Tuesday did call me and apologized for what happened the last time we were at there restaurant witch was nice and I glad they did but what gets me is the manager said he would send me 30 $ gift card in my email to give them a try again. Well I never got it, I’m not asking for the world but you guys can’t even follow threw with that no wonder that restaurant is empty on a sat nite and outback is full well from now on we won’t be going back Thanks ruby Tuesday

Went for lunch, ordered Petite sliced steak. After some searching i did find 3 french fry slivers of meet. Sad, used to be nice place to go.

Our waitress was great, but the food was really disappointing. Will not return.

Small portions of food. Unlike other Ruby Tuesdays I have been to. Waited long for a table and not a big line before us. Took a long time to take our order. Never took our salad plates away. And our food seemed to take forever. Bills came to the table and they were priced wrong and orders were put on wrong bills.
Food was good. All in all it wasn’t a great visit. Taking this specific Tuesdays off my visit list.
This is the first bad review I have ever given for a Ruby Tuesday.

Two stars for our waitress Tanya who knows the food sucks, that the manager could care less about the demoralized staff or his customers, and comes to work anyway because she needs the money but goes home miserable after listening to customers like me who tell her what they really think when she politely asks if everything is ok. No, Tanya, it’s not ok.
First. The restaurant is attractive. The fixtures are colorful, the vaulted wood ceilings are a great accent, and the booth we sat in was quite comfortable. Things go down hill from here.
As soon as I sat down, I hear this buzz coming from the ceiling? WTF? It sounded like the emergency broadcast signal, but not as loud. I got up and started hunting for the origin. I asked the hostess if she heard it and she said that it was coming from the salad bar. Sure enough, the exhaust fan from the salad bar cooling unit was putting out the sound which apparently bounced off the vaulted wood ceiling which does not absorb sound, but acts like an amplifier. So, after driving 400 miles immediately before arriving at the restaurant, I was tired, hungry and on the cranky side, and the manager on duty was going to hear that this was a legitimate concern that could be very impactful in a negative way if left in its current state. I asked the hostess to please get the manager, and after several minutes the manager did not appear. F it. If the manager can’t be «found» to speak with me, that speaks volumes.
So back to my table I went to join my dad and we placed our order with
Tanya. Dad had a chicken and pasta dish and salad bar, I ordered Bourbon salmon with mashed potatoes and broccoli. The orders come and mine is missing the broccoli. I tell Tanya and she goes off to take care of it. No worries. I put fork in mashed potatoes and I’m instantly grossed out. They tasted like what I imagined mash potatoes made with sour milk would taste like. So now the salmon. I ate it because I needed to eat something, but it was crusty, dry and ick. I have had it before at another Ruby Tuesday and it was really good. Anyway, Tanya comes by and tells me the broccoli is on its way, I really thought they had to go harvest it it was taking so long, but alas when the few sad florets arrived, they were lukewarm. I ate them anyway, because they did not taste bad, they were just not even near serving temperature.
Poor Tanya comes by and asks if everything is ok and I asked her if she wanted the truth. She said she did and I blurted out what she has probably heard several times before: the food sucks! Ok, to be fair, my Coke tasted pretty good. That’s usually tough to screw up.
Tanya comped my meal, and the adjusted bill came to $ 16 and Change + tax. I added $ 5 for her and we went merrily on our way.
Hagerstown, what’s up with this place? Do you tolerate mediocrity like this? Actually, it was not even mediocre, it was abysmal and if you decide to go here, be seated in the bar area where the salad bar hum can’t bother you because the ceiling is flat with acoustic absorbing tiles.
The General Manager is John Cosenza. John, am I exaggerating?
If I was the GM of this restaurant, I would take this review seriously because I can guarantee that this restaurant is hemorrhaging customers, quality staff, and hard earned dollars, and if you run this formula long enough there won’t be a Ruby Tuesday in Hagerstown to visit.
Thank you.
Larry Ross
Sharon, MA
Delray Beach, FL

Have always enjoyed the service and atmosphere here. It’s best to go for lunch or early dinner during the week; as at times they’ve been known to be understaffed during their busiest times. But that’s a management issue not a service issue. Love the grape martini.

Poor service. Food quality subpar. I won’t be back

I love their selections of food and non-​alcoholic drinks. Such a great dining experience and they have got awesome hot wings.

We picked up a large take-​out order for work on a holiday. They forgot an item, so the manager drove the item to our office himself. Everybody makes mistakes, they handled it in the perfect way and the food was great. Love their mac and cheese.

No wonder the Red Lobster next door is packed with an hour wait because the food here sucks. I ordered ribeye and believe me I can cook better than what they served me. My wife ordered a seafood trio — crab cake, lobster tail and shrimps. The crabcake looked flat, the lobster tail and shrimps didn’t look fresh. Even the sides were terrible. The 5 other reviews are very deceiving. Never again.

I don’t usually bother to review chain restaurants, but I was very impressed with this particular Ruby Tuesdays. My sister and I were in Hagerstown for the Antietam Illumination, and this was the only familiar looking place to eat, and I was really craving their salad bar. The wait was over 30 minutes, which I found odd for a place like this, but it also seemed like the only decent place to eat in the area. It was worth the wait because everything was so great. Our server was super-​nice, and the managers were great. We ordered medium rare burgers, and for once, they came out that way! Our mango teas were always full — no «they come from the bar» excuses. Great service and great food. If more chain places were like this, they wouldn’t get a bad rep. We were so impressed, we asked to speak to the manager to let her know. She was surprised that we were complimenting and not complaining. It felt good to let her know we were impressed with the place. This is a good choice when you’re looking for a meal in the area.

Great service and food on a busy Valentines day. I made a reservation and they had a nice tent card with our names on it at the table when we arrived.
We ate steaks that evening and they were sone perfectly — medium well and medium. Broccoli was steamed perfectly. Mashed cauliflower was good but a bit milky, needs less moisture. Food was served promptly; environment was perfect.
Finally. My girl would be disappointed if I didn’t say that the salad bar at RT is the best around. Everything is fresh. Neatly organized and always clean. Excellent dining experience.

Excellent service-​super nice waitress (Tina). Great food as usual. Ordered the sirloin. New grilled salmon also good. Vegetables not overcooked either.

I agree that this is a great chain. The food and service is consistent across the nation, and there really are some good veggie alternatives. The salad bar is the best I’ve encountered. They even have edamame!
Hagerstown offers several other great veggie options as well. Red Curry serves a wide variety of menu, and customizable Thai, Chinese and other Asian fare. Delicious and always fresh tasting. Panera and Sakura are other regular stops.
For really unique and local/​organic veggie (and other) options, drive to Shepardstown, WV for a meal at Stone Soup Bistro, or try 3 Onions or The Press Room. Both will offer a couple veggie veggie options, as well as customizing others.

Normally, I hate chain restaurants and usually trash them. Most are an evil blight on planet earth but sometimes you have to make exceptions. Born and raised in Hagerstown and now living in Portland, OR, I visit sometimes twice a year to see family. As a vegetarian, this is virtually the only place I can eat in the whole town. Why? Because it’s the only place with a salad bar, or at least a salad bar worth visiting. For that alone they get kudos. The service has always been great and the best part… Are you ready? NO SMOKING! So, good service, good salad bar, no smoking. Yup, I’m there.
12÷6÷2008: Visited family for Thanksgiving and yes, I ate at Ruby’s. Excellent salad bar, as usual. Rob and Ashley (servers), you rock!