Sonshine Window Washing

I should have heeded the warning of the previous reviewer and not dealt with this company which they said was not only totally unprofessional but dangerous to your property. But, because I had used them and their predecessor company for at least 15 years without incident, I felt confident in my choice. We again had them wash our windows — terrible mistake. After they had completed the job and departed, my wive discovered that one of the 2 workers had closed a bedroom window on an exceedingly expensive drape. On freeing it, she noted a black mark embedded in the material. She immediately notified the company and was reassured that that someone would call and come back with a special stain remover. Someone called a few days later and returned but all attempts to remove the stain were futile. We were then told that someone from the company would call us but this never happened so after 2 weeks we called and called and called to no avail.
Finally 1 month after the original event, we received a letter saying Sonshine Window Company was gathering the details of «what had occurred». After another month without a response, I wrote a letter asking for payment to cover the damage to our curtain as well its dry cleaning.(which required professional removal of the drape, transporting it to the cleaning facility, returning it and re-​hanging it, making it is exceedingly costly).
Finally, almost two months after the original incident, I received a letter which in essence stated that the 2 window washers had checked our windows after completion of their job and found no enclosed drape (??) This of course was an outright lie and also implied that we had fabricated our story. They then accused my wife of not preparing for their visit (making sure drapes secured away from windows) which was further nonsense and finally their letter advised us to send them quotes from three different dry cleaning companies.
How can one do business with such an unprofessional, irresponsible and yes, devious company… and I would strongly advise you not to!!!

do not use this window washing service in philadelphia. they damage window screens and do not come out to repair them. stay away from this crappy company and their poor customer service.
we have large windows and our neighbor recommended them to us. we noticed that the large screen in our front window was damaged by them, and they refused to come out and repair it. stay away from them. john and stephanie are nightmares.