Russel Automotive Collision Center

I bought a truck from carmax, right after I bought the vehicle the same ignotion coil kept needing to be replaced. Instead of taking it to carmax I brought it to Toyota they told me that I needed a engine replacement. I had purchased the maxcare extended warranty, Michelle Rodriguez went to bat for me she did everything to make sure I had my engine replaced & that I was comfortable in a rental car until mine was finished. I honestly can’t say enough about this place. Honest Good people. I will continue to bring my truck here and inform all my friends and relatives about how great they are. I felt like they really cared about the situation and that is priceless.
KEEP UP THE GOOD WORK :)

I had some damage to the front end of my vehicle. They repaired the vehicle quickly and were able to get my vehicle back to me in a timely manor. I would recommend them for repairs.

Worst garage I have ever dealt with.
ALL OF THE OTHER REVIEWS ARE 100% CORRECT!
I WISH I COULD GIVE THEM NEGATIVE STARS!
Got in a fender bender on ³⁄₂₃. Airbags went off, no other damage besides front bumper slightly pushed back. I chose this garage because someone from my insurance company told me they had an adjuster there on site. Horrible decision.
It is now April 7^th and I have been given the following stories and timelines:
March 24: Your parts are ordered and the car will be done by early next week!
In the middle of the next week after hearing nothing I call back, get the run around trying to get ahold of the correct person (Marie), finally talk to her and am told that oops, we ordered the wrong bumper. The one that came doesn’t have airbag sensors and yours needs airbag sensors. We got it re-​ordered. In the meantime they will do all the trim work, reinstall the airbags and replace the headliner. It will probably be Wednesday of next week now. Spoke to an insurance adjuster, found out that the bumper does not have airbag sensors in it, that was a lie.
Monday April 9^th, I call back to see what the status is since I have a feeling they will be coming up with a new excuse. BINGO! Oh sorry, the bumper is painted, but we had to order new front grilles, they were damaged, they are coming in today. We also have to put in the airbags and that takes about one business day.
Tuesday April 10^th, I call back again to see what the status is, knowing they will have a new excuse. BINGO AGAIN! The bumper is painted, we have to install the airbags and do all the trim work and replace the headliner, hopefully EARLY NEXT WEEK. (Accident March 23, New Estimate: April 16 – 18.) At this point I went nuts and said this makes no sense, all of these parts and labor items were on the original estimate before it ever got to you, I read it myself. You keep giving me new stories every time I talk to you. Response: «Did you have an issue? Whats your issue? Are you in a rental car? Whats the issue?» I said the issue is you are giving me the run around and keep coming up with new excuses for why my car isn’t done and every single excuse contradicts the last one, this is exactly what all your reviews online say: You constantly push back the completion date by weeks and weeks for no good reason. At this point, Marie was miraculously able to have a new goal of the car being done by the end of business tomorrow.
We will see what happens tomorrow, I am not optimistic that the car will be done. At this rate my 30 days of rental car coverage is going to run out.

Worst place ever. Took 5 weeks to fix what they said would take 2 – 3. When I got the car back there were additional things wrong that they blamed on the original accident that had nothing to do with it. ie wavy paint, overspray on windows. Got the car back to them for what was supposed to be an additional 3 – 4 days. We are now on day number 9. Every day it is promised by the end of the day. AVOID AT ALL COSTS!!!

Try to avoid them at all cost, worst people to deal with and extremely incompetent.

Worse than one star!!!
Took my car here at the end of November. Told me it would be done in two weeks at most. Car sat there without even getting an estimate until I called a bunch of times. Had to drive a rental for over a month. Then non stop issues between them and the insurance company, even though I had ZERO problems when I actually got a hold of the adjuster. They kept requesting more and more money from my insurance. I had a cinder block thrown through my window which damaged the door and seat. Im no mechanic but the total came up to over 8k and that seems a bit excessive. Upon getting my car I find out the seat has to be ordered and it will take a month or month and half. But the worst thing is the new paint job and tint. The tint had to be replaced because it was peeling after a few days. The paint job… Dust particles everywhere, DROPS of PAINT dried on the doors and fender. Keep in mind that this is a 2012 BMW X5. I still owed the shop $ 250 deductible. Was HARASSED by the receptionist girl for days to pay the money, even though their customer service and wait times were 100x worse. Told that they would fix the paint when I came in to get the seat cover installed. This was at the end of December. Fast forward to April and I HAD TO CALL MYSELF to find out the seat has been sitting there for a while. Finally come in to get the seat cover and the shop will pay for my rental. I get everything «fixed» in two days because they actually have an incentive to hurry up. I get my car and even though they did buff out alot, the drop of paint and a TON of dust particles are still there. Completely half assed job. I point out the paint drop and they get it out, leaving the mess of dust particles under the paint ALL AROUND. Cant wait to get out of there so I leave. On the drive home I see a RIP in my door leather which 150% wasnt there before. When they were installing the seat they ripped the door. At this point I dont even want to go back there and point anything out lest they try to charge me or my insurance more money. DO NOT GO HERE !
PS The GM Chris Booker was as helpful as he could have been. Seemed to try his best to resolve my problems WHEN I BROUGHT THEM. I think its just the WHOLE staff at the shop that is terrible.

I wish I could give them negative 4 stars but can lowest is one. I had this 18 year old kid hit my truck and my insurance company recommended them, well my father told me he took his truck there and that they do great work. Jump ahead a little they told me my truck would be ready by first week of December and I took it to them at the beginning of November. I got a call to pick it up by the second week in December and the price they told me was totally different than what was quoted. I had to be to work at 9am so I called my mother to ask her to take me to pick up my truck and the woman behind the counter got real nasty when I questioned about the difference. She snatched the folder out of my hand and said we had to wait for someone else to help us it took them 10 mins and I told them I had to be to work in 20 mins and that I needed someone to rind me out so I can get my truck and go to work. Fair warning people take you vehicle anywhere else but this place, the staff is rude and they misquote you.

This place is terrible. I had to go here because I was in an accident and needed to get an estimate from an accident I had been in. I arrived 5 minutes early, checked in, and was told to sit in the waiting room. 25 Minutes later, I checked to see what the status was in my appointment. The guy who was doing the estimate was just sitting at his desk eating lunch. He told the guy at the front desk that he was still working on a prior estimate. I get it, people can run behind, but this was too much. The only thing organized about this place was the Enterprise rental place inside. The only reason I know this is because all I could do was stare at them while I waited for this moron to eat his lunch.

I would give this place no stars if I could. They took 4 weeks to repair my car, which was supposed to take two weeks. The car was sideswiped, so a mirror and a rear quarter panel needed replacement, and one of the doors needed some paint work. There is no reason this job should take four weeks. I would not recommend this body shop under any circumstances.