HughesNet / Nationwide Satellite

WORST COMPANY EVER! I can’t believe they call themselves an internet service provider! Way back in the late 90’s when all we had was dial up modems was better than this company has to offer. Connection is a complete joke! IF you can get it to connect. They charge you additional fees to «install» a pole in the ground to put an actual dish on. They wouldn’t attached it to my home for some reason. Had to be that $ 250 metal pole! Streaming vids is impossible. Connection isn’t strong enough. So forget Netflix, Hulu, and such. Just deal with the fact you live too far out to get internet. This company is a waste of time and money. You will end up frustrated, and stuck making payments for services that do NOT work.

If there were negative stars, I’d give those.
I had intermittent speeds which hindered any type of streaming. The speed I paid for (the highest speed possible) was 15Mb/​s but my own speed tests typically oscillated between 2 and 8 Mb/​s. TERRIBLE. Their solution was to tell me to upgrade to a business account. *strike 1*
They give you a 50Gig per month quota but service slows down after you reach about 36 Gigs. I told the installer everything that I use the internet for (work from home, streaming video in the evenings, etc) and he assured me 50Gb would be enough. I ALWAYS ran out of internet. They give you a tool to check your internet usage however, even when I was out of town for days at a time, they would report that I had data usage (I live alone). they told me that I was watching Netflix in too high of a quality so I should watch with sub-​par video quality so that I don’t run out of internet.
I called 2 times for speed improvement and on the third time I called to get rid of the service. They kept asking me over and over not to switch and wasted about 40 minutes of my time begging me to stay and promising that it was trivial to make it better. If it was so trivial, they could have fixed it the first 2 times they called.
Here’s the kicker … they won’t come get the satellite off my roof. They told me to get up there on the roof and get it myself or they would charge me $ 200 for it. They offered to have an installer come to take it down for $ 100 but the installer won’t take down the whole dish, just the radio transmitter. I’d still have to get up there and take the big dish down myself. This is after I already paid $ 380 to cancel. SCAM SCAM SCAM. SCAM SCAM SCAM. Stay far away! I’d rather use smoke signals.

HELL NOOOOOOO! Just stay away. I would rather have dial up. The internet has been around for public use for 25 plus years. Yet this service is worse then dial up.
They charge way too much for a small amount of band width. Then you have to keep buying «tokens» at $ 5 -$ 16. If you are wathcing an internet show, that last about 80 minutes.
My wife works from home. She would get droped from a conference calls and have to buy more tokens and call everyone back. They give you «Bonus Bytes» and «Smart Browsing» when you go over your limit. Supposedly email and a couple other things work… It does not.
Sometimes, the internet is so slow or wont work, that it wont even allow me on to the Huges net Meter, which allows you to buy more band width. So you have to shut off your phone and any other device that might be conected, just so you can buy more internet usage.
They offer a 50 gigabyte plan. We go through it in 2 weeks (it is for a 4 week billing cycle). My wife called and asked if they had a larger plan. They said the only way was to pay a service/​installation fee and have another satellite put on our house. So we did. That was 1.5 months ago. Now, they magiclly offer a larger plan with one satellite.
My wife is currently on the phone arguing with them to come out, remove one of the satellites, refund the installation fee and the months bill and have the other satellite go to the larger plan. We had one satellite for over 2 years (so no cacelation fee). They are trying to get us to transfer the new plan to the new satellite so we get stuck in a 2 year contract with them… not going to happen. We plan on canceling the entire service soon for antoher option. Maybe carrier pigeion. I bet I would get message faster.

Responded to ad for free installation. Was told installation was free and I could cancel service in the first thirty days if not satisfied with service. I also was told if I bought the equipment I would receive a rebate after thirty days. This would make the total cost of the equipment $ 150. I confirmed I could stop service and it would not cost me anything. The rep confirmed this so I agreed.
The system was installed and immediately I could tell it was not very fast. It kept getting slower and slower. Before I knew it I had used up the allotted 200MB. I called and brought this to their attention and told them I was not impressed with the service so far. They gave me more MB so I thought I’d give it a try again. Speed was terrible. I downloaded a file that was 44MB to see what would happen and it took a very long time with download speed around 11 KBS. When it did finish, it had used 94 MB from the plan. This was the last straw so I called to cancel. I was passed from one person to the next for over 2 ½ hours (11 times). I have the confirmation numbers if needed. I was offered several incentives to get me to stay after the first thirty days so I would be locked into the contract. I continued to refuse and was eventually sent to the person that could cancel my service. I was told if I canceled i would have to pay $ 430 dollars for early termination. I told her I was told I could cancel anytime in the first thirty days at no cost to me. She said that was in the form of a rebate I would have gotten after the thirty day period. This made no sense and I told her I would not pay it. I told her I would pay for the two days of crappy service and nothing further. She said I needed to file a dispute. I did file the dispute but never heard back from them. I called them after two weeks and was told I was given good information which was an ABSOLUTE LIE! I was directed to collections who told me I was out of luck and needed to pay them and send back the equipment. I had already sent the equipment back at my expense. I still refused to pay the $ 430 and said I would pay for the two days of terrible service and nothing further. I was turned over for collections which went on my near perfect credit history, but I was not going to give into this bunch of thieves. Stay away from Hughesnet. They are a bunch of lying, deceiving, people that just want to take your money. HORRIBLE COMPANY!!!

WORST COMPANY
Worst internet, service and plans. I would give minus stars if I could. I’m paying $ 90.00 for 15GB of service per month. For people who don’t know what GB means or how it’s used (like I didn’t until now) For example: It takes 1 GB to record a 1 hour show on your DVR. I have Direct TV and with that a digital video recording device. (DVR) So like most people, I have shows that I like to set to record so that I can watch it when it’s convenient with my schedule. With HughesNet I can’t do that. I had to cancel all set shows to record because it uses too much memory or GB’s to record these shows. If I continue to use it, it means I wouldn’t have enough memory anymore to use my internet for the rest of the month.
Because like most people I go on my internet, to look up recipes, email, Facebook, Pinterest etc. My service plan does offer 50GB of bonus bytes per month, that you can only use from 2:00am to 8:00am! WTF! I don’t know about everybody else, but I actually sleep during these hours. There isn’t any show on tv that is going to be on during these hours. And of course they can’t transfer any of my unused bonus bytes. «That’s not in their policy»
I signed a two year contract and it’s only been four months. It’s going to cost me $ 370.00 to cancel my service! Which I will do asap! Not to mention every time I call, I speak to an idiot that doesn’t know what their talking about. I hate HughesNet and would not recommend it to my worst enemy. Find another internet service in your area! I could go on and on but I think you get the idea. Oh and the Internet is slow.
Unhappy customer

I agree with all of these reviews of HughesNet. I wish I could give them negative stars. We live in a very remote area and they were the only game in town, so we had no choice. We got a great deal on installation, the guy was very professional and helpful, did the install quickly but we were left to hook up the computer and routers ourselves, which was no big deal.
But they got us too with their promises and assurances that 10gb was MORE than enough for our uses. «Oh yeah, 10 gigabytes is plenty for watching Netflix, Hulu, whatever. It should last you AT LEAST a month. You might not even use it all.» Yeah, what they don’t tell you is that lasts only the first month. We don’t download much, in fact, the software updates on our devices are mostly what is downloaded. For the first month, it was fine, the speed was okay and the 10gb lasted almost the whole month. The honeymoon was over starting in the second month. My husband noticed that the speed was really slow the second week of month 2 and checked our usage. Somehow, without downloading anything, we had used up our entire 10gb in the first week!
The only honest thing they told us is how slow the service becomes once you use up your allotment. I’ve had faster dial up.
They’ll offer free installation, discounted this or that, don’t fall for the hype, do not believe the TV commercials. They will rip you off and smile while they are doing it. If your choice is HughesNet or using the Internet at the local library, choose the library.

This company should not be allowed to exist! Their customer service is abysmal. THeir prices are outrageous and their cancellation fees are just plain thievery. I hope they all rot.

DO NOT GET FOOLED BY THIS COMPANY!!! They promise a speed but cannot deliver. They tell you that you have 30 days to try their service and they will not charge you an early termination fee but then have you sign the contract stating otherwise. Read the fine print well — that’s where they hit you.
Never will I use them ever again! Bunch of thieves and liars.

Just cancelled my Hughes net account. When I started the account they said they would buy back the equipment at any time, now they are saying that this good for the first 30 days only. I asked a number of time to make sure that the equipment could be bought back by them any time during or after I closed the account and was told yes it would be bought back. Every thing I was told when signing up for Hughes net was not the truth. They have a horrible customer service department, reading from a script every time I called with an issue. The service they promise never is provided and even if they say they are upgrading you to the next higher plan the service is still the same. The speed is horrible and they don’t connect you to the closest switch which makes the speeds even slower. Bottom line DON’T use Hughes net.

This is the ABSOLUTE worst company I have ever met! Unfortunately, I had to use them for 5 months because I literally had no other choice. They never mentioned that I would have limited Gigabited and the internet was super slow. When you call customer service all they ever say is «we are sorry, would you like to upgrade to whatever?» No! Why would I want to spend more money. This company is so bad, when i was cancelling the customer care person was begging me to stay and giving me discounts that he didn’t even know if he could give me. Worst of all now that i canceled they WILL NOT take their antenna back they send you a kit and expect you to send back the leased equipment and this includes a PART of the antenna. How do they expect you to get that part when the entenna is on the roof or really high? They don’t they want you to spend MORE money to higher one of their installers to come and take out only that part. This company needs to go bankrupt or something because they are the worst.

TERRIBLE! TERRIBLE IN EVERY SINGLE WAY!!!
I hate HughesNet, they gave us terrible internet! First of all, the equipment is terrible, it crashes all the time and we have to restart it. Then, if you have an issue and you call them, all they will tell you is to upgrade to a better plan and we are already paying a ton for what we have. It costs $ 40 for someone to just come out and check your equipment if its broken. If you are looking for service in your area, do not choose them all they will do is take your money!

I have had hughesnet satellite internet service on the coast and it is HORRIBLE. I am now switching services. Their customer service representatives have a smoke and mirrors dog and pony show to try to explain away why their internet speeds are so bad. When I ask them to upgrade my service, they say they cannot because my area does not support the better equipment. Then they connected to me to «home tech support» and the person they connected me to said they would need to charge me $ 129 to try to troubleshoot my service. Really all along it’s just slow satellite. There is a new wireless service in town and I am switching today. Hughesnet is useless!

I agree with the other comments on here.
is the worst part of my day, every day. It’s a scam and you literally have to pay for space, after you pay for service. I pay at minimum $ 170 a month and it cost me about 6 hours of production every month. Hughes is terrible. Do Not Use Service From Hughes, if any way possible to avoid it. I’d rank them a negative.

Worst internet ever made. Worst company to work with. god awful customer service paired with internet that is slower than USPS. DO NOT GET THIS INTERNET. Their customer service is deplorable, and thats after waiting for 30 min. to even talk to anyone about anything.

If I could give zero stars I would! Worst customer service ever. The service is substandard. If you have any other choice for internet access take it and run as fast as you can away from entering into a contract with this company!

I would have to agree with ever other negative comment on here. Worst company I have ever done business with. Service is horrible! Had the exact same problems as the previous 7 comments.

This service is horrible. Don’t ever use them. Their customer service is horrible, their product is horrible and they schedule outages without notice. My cell phone is more reliable than their internet service. STAY AWAY.

Absolutely shocking that such a business exists. The internet service is appalling — so slow that accessing almost any website resulted in error messages of some kind. Downloads and uploads took forever, and often timed out. Streaming audio or video impossible. $ 70 per month would be expensive even for a real internet connection — this was money down the drain. Customer service is deplorable, and no effort was made to resolve our issues. When we finally decided to terminate our contract, we had to dismantle the dish ourselves and send the parts back, as well as pay $ 400 (!!!) for breaking contract.

I wouldn’t even give them a single star. The customer service is horrible. They lie about everything. They lied about saying they will give me a discount and then continued charging my credit card for months. When I told them to look over their own notes and read what was said in the conversation, they said it’s not written in our their system. Hands down the worst service I’ve received. The internet service itself is horrible also. I got conned into signing up with HughesNet through DirecTV. Worst decision I’ve ever made, DO NOT SIGN UP WITH HughesNet!!!

Don’t be fooled… the broadband service is fast enough but the service is terrible. We couldn’t get our Apple devices to work with the service and they offered no help. We hired an independent Network guy and while he *could* get the apple products working, he enlightened me about the incredible data restrictions on the service. You can max out on your data with one or two Netflix movies! Then they slow you down to dial up speed… After months of arguing with them, I cancelled the service BUT STILL HAD TO PAY A $ 200 CANCELLATION FEE!