Sky Moving and Storage

I’m only giving this business one star because Unilocal forces me to. Otherwise, I have never encountered a business that is less deserving of being called a business.
I have had far too many encounters and problems with this company to list here, so I will try to cover the largest ones. It’s probably my fault that I even went with this company for my move in the first place, but it looks like I’m the first to review them. (Unless they keep deleting their account somehow and along with it bad reviews… I wouldn’t put it past them.)
It all started when I need to move from Atlanta to San Jose in a matter of weeks. Initial conversations with the company seemed fine; I talked to many movers and they were all the same degree of sketchiness that I expected from moving companies. They picked up everything the day they said they would, and although they made me pay for the 30 rolls of tape and bubble wrap they used, and made me come with them to the weight station because they said I was overweight on my estimate (turns out by only 100 pounds), it seemed fine enough to get my stuff out of Atlanta.
Fast forward a year to when I needed to have my stuff moved (I had it left in storage with the company till then). I told them I wanted my stuff delivered on March 5. They said they would start the shipment on February 20, and that I would receive my stuff by March 5. They could not promise an exact date, and in the original contract there was a window of 1 – 21 days. March 5 comes and goes, I am calling the movers several times a day to get any sort of updates. Every time I call, the dispatcher is «out to lunch». I got a number of the guy who was actually driving the truck. He gives me many stories. He says he doesn’t even know where San Jose is, and that he is in Utah. I call back several days later to see his progress, and he says he is in Kansas. I tell him he is going the wrong direction. He tells me that the truck has had 2 flat tires and transmission problems. I tell them just get here please, as I was expecting someone weeks ago. I also say I’m fine that they’re window is so wishy-​washy, but there is only one day that will absolutely NOT work for me to accept delivery, and that is March 19, as I’m in a wedding an hour away from San Jose.
Many calls and many days later, I’m finally contacted by someone on March 17. They say they’ll come tomorrow. Hooray! A day before the wedding. March 18, I get another call. They took too long to deliver the shipment before mine and will deliver on Saturday, the one day that I cannot be there. They will not budge on delivery date now, saying if no one is there to pick up then they will need to take the stuff back to Atlanta in storage and I will need to schedule another move. It’s completely unacceptable to me that I am given no say on what time works for me, while they have over a month jerked me around on when they would deliver. Luckily, my dad and my fiancé are able to accept the shipment for me Saturday morning… before they later attend the same wedding I’m in.
When I get back to my apartment to check on everything, several items have been damaged. My nightstand’s leg has been completely ripped off, there are chips out of my dresser, there is some weird mold growing in the back of the dresser, and one entire box was missing. That box included my DeWalt drill set, which I’m sure the movers who picked up my stuff conveniently kept for themselves.
The contract tells me I can file a claim with their partners, Anthem Claim Management in Arizona. I put my case together and send it over to them. Months go by and I haven’t received anything from them regarding the outcome. I call, and they say they sent it in August, but they will resend again. This time, I get the settlement in January. This is almost a year after I moved. I get the settlement signed and notarized, and back to Anthem in February. In April, I call Sky Moving to check the status of payment. They say their fax machine has been broken & they never received any claims. I have Anthem refax the claim. I call Sky again in May. They still have no idea where the claim is. They give me an email address, so I send a copy of the notarized form to that email, as long as another email of the claims manager that I’ve been given.
This week, I have called 50+ times trying to get an update on where my payment is. I talked to Joe, who demanded I send him pictures of the damaged items & then called me a liar because according to his ORIGINAL inventory list (from the pickup), the items were listed in good condition. I told him the claim had already been settled by the third party Anthem, & he just needed to submit payment. He also claimed to never have received the notarized form.
I am running out of room, but I also spoke with Lisa, Donna & Becky. No one was able to help me, & in fact they started screening my calls. I called from a different number and was answered right away. Then they hung up on me.
DO NOT USE THIS COMPANY!!!

Their estimate was less than half of the actual price, they were late picking up and late delivering, all of which I may have understood except that…
…THEY LIED TO US…
…at every turn. «I promise your things will get picked up today». No luck. «I promise it will not be more than 5 days». 2 weeks later, our things showed up. «I promise it will only cost $ 990». $ 1600 later, with rudeness and arrogance at every turn. AVOID AVOID AVOID!!!