Factory Finish Collision Center

2016 VW Jetta 3 months old and a hail storm hits Arlington TX. Took the car to the «Dealership Preferred Collision Center» Factory Finish in Arlington. Was told did not need an appointment for the repair, «just drop it off anytime». I dropped the car off on Friday 4÷15÷2016 and was told I would get a phone call on Tuesdays and Thursdays with updates on the repair status. On Saturday 4÷16÷16 I received a Text from Car-​net that the car had been driven at 92 MPH for 10 min. and 8 sec. On Monday received a notification from Car-​net that the car had left the Arlington body shop and after checking Car-​net again, discovered the car was parked in Haltom City. Tried contacting Factory Finish that day (Monday 4÷18÷16) via phone — no answer. Went to the Arlington body shop on Tuesday 4÷19÷16, was told they transferred the car to their body shop in Haltom City due to their workload. Would have been nice if I had been notified prior to the transfer? Said they would «look into» the 92 mph from Saturday a few days earllier. Was also told they were submitting a supplemental claim (which is normal) to the insurance company to replace the car roof and hood due to the damage. Told it would take 7 to 10 days to complete this supplemental process. Received an e-​mail from the insurance company on Monday 4÷25÷16 that supplemental was approved. No notification or further communication from the body shop.
When our rental car authorization was due to expire in two days (30 days paid by insurance), I decided it was time to retrieve my car from the body shop and find an alternative repair facility. Contacted the Arlington shop on Thursday 5÷12÷16 and told them of my plan to pick up the car. Was told I would have to deal with the Haltom City shop. Drove to Haltom City and told them I wanted to get my car with no more work done. (I also wanted to look at the car.) Found body shop had subcontracted the paintless dent repair (PDR) on the sides of the car. PDR had been completed by day 17, according to the note written on the car windshield. Car had been at the Body Shop 28 days and the remainder of the repairs had still not been started.
They said they would have to get the invoice together with what the cost was to date and get the car ready for delivery. Should have everything completed by the next day (Friday 5÷13÷16) and they would e-​mail me the invoice. Received the e-​mail Thursday evening with the invoice and stated we could pick up the car at 10:00 am Friday. I noticed on the invoice that we were charged for PDR repair on the trunk when in fact I had looked at the trunk when I was there and no repair had been done to the trunk.
Arrived at the Haltom City shop at 10:00 am Friday 5÷13÷16, discussed several problems/​questions with the invoice, paid for outsourced work done and parts they had ordered but not done anything with. Went to look at the car again. Tail lights were still not installed on the car and all kinds of markings were still all over the car (dents circled, notes on the windows as to what had been done and when the PDR was completed, nothing done to the trunk «because there was no access to do the PDR»). Had to request that they clean the windshield before we could drive out. Obviously car was not ready for delivery to us because of the condition we found it. Loaded the parts in my truck and drove off.
Bottom line: I do not recommend Factory Finish for any type of car repair. Very poor communication, lousy customer service, and want to replace everything they can make more money on and ruin the integrity of a new car. I STRONGLY RECOMMEND YOU DO NOT USE THIS BODYSHOP
P. S. — Found a reputable brick and mortar PDR shop Friday afternoon 5÷13÷16. They received the car at 2:00 pm the same day we took the car from Factory Finish. They completed the PDR on the entire car (no parts replaced) and had it back to me the next evening (Saturday 5÷14÷16) by 7:30 pm.

Do not go here. I dropped my car with hail damage off on ³⁄₂₆ and picked it up on ⁴⁄₂₈. Front office Sandra says she will call you but never does, or its «you are #39 on my list of people to call and I am on #37!»… Right. And that’s if you can get ahold of her. The last two days we were waiting on a Mazda emblem for an already replaced trunk lid to be delivered overnight. Umm, you already had the car for a over a month and now the emblem must be overnighted? I’m calling BS. Run, don’t walk, to a different collision center.

Terrible. They took longer than expected on my car and then spent 2 months so I can get a simple check and they deducted 35 $ and it wasn’t even my fault. Never going here EVER again

DO NOT GO HERE. No one knows what they’re doing. Office staff is the worst I’ve seen, they have no manners. I went in to check on my car because every time I called I got no helpful answer or they would just tell me they’d call me back which they never did, and no one was to be found. Apparently they do this often. I had to take my car back several times because they didn’t do the work properly. My point is you’re going to waste your time and money going here. I don’t recommend them at all.

Brought my car there 3 seperate times for corrections and still horse shit. If you want cheap quality paint that chips in a month and unmatched paint color, please visit Factory Finish Collision Center. If you want swirl marks or scuffs on paint from inexperienced automotive polishers/​buffers who gets paid nothing, please come visit Factory Finish Collision Center. The reason why I gave at least a star is because they can do one hell of a job on an alignment. mind you, she’s a 13′ VW GLI and her feeling’s are still hurt.

I have absolutely nothing good to say about this place. After someone had run into the front driver side of our vehicle we took our car to a Volkswagen dealership and they sent our vehicle to Factory Finish. After the car had been there about a week we went to pick up a couple things from it. For some reason still unknown (we heard more than one excuse) the back bumper was half detached and laying on the ground and the passenger side tail light was completely removed and inside the truck, umm really. The first excuse was they were using it as an example to another car, uh no you don’t do that, second excuse after they had a couple of days to think about it we were told someone had mixed up the work orders. Now I am no mechanic but its pretty obvious that the damage was in the front end considering it was smashed up so you would think the person might double check the work order before taking it apart. Needless to say they have now had our car over a month with more excuses than there are stars in the sky. Our rental coverage has run out with our insurance company and Factory Finish keeps telling us they will provide a vehicle for us through Enterprise but when I called Enterprise they have yet to hear anything from anyone at Factory Finish. Don’t ever expect a return phone call from them either. Everytime we call and they say they will call back they have not, not one time so we usually just go up there. I have emailed my complaints and have gotten no reply. Please think twice before taking your car to this place!

Brought in my red ’98 Firebird headlight cover that I bought off of eBay that had a ding in it and needed to be repainted. The fixed it up quick and beautiful, looks awesome now. James is a great guy to work with, will be going back in the future. Have pictures but I’m too lazy to put them up lol.