AFC Doctors Express Urgent Care

This place is a hit or miss depending on the day you go in. I’ve never had a problem with front desk, they are always super nice and helpful. Although, there is one N/​P there that I’ve seen on a couple occasions and she always seems to be in a rush. My last visit she came in for not even 5 minutes wrote me a script and sent me on my way. Try to avoid her if you can and actually see a doctor.

I will avoid going here in the future. I’ve had to use this clinic a few times the last several years when my primary physician was not open. Each time there seems to be an issue. My biggest complaint is inept doctors and nurses — twice I was misdiagnosed with a viral infection that ended up being strep throat one time and the flu another time. Also, once while in the exam room, the doctor excused himself from the room and didn’t reappear for 30+ minutes. While he apologized greatly, no doctor should «forget» he has a patient in the middle of a visit. In addition, I’ve had problems with their billing group, where they entered the wrong information and I ended up overcharged.

I must have gone on a good day. I had to take my sick 2 year old in. The grey haired receptionist was very nice, the wait was not any longer than any other doctors office, the nurses we’re courteous and prompt, and the doctor was friendly and informative.
We had no trouble.

Grey haired receptionist is a witch with a capital B! Doctor have me 2 minutes. Don’t come here!

i wasn’t feeling well and my regualr doctor was not in. I called ahead of this place and the front desk lady was SOOOO nasty. I asked her if she took blue cross insurance and she said only if its from your job. i told her its not from my job i pay for it myself every month. and she said well we do not accept medicaid. I told her i DO NOT have medicaid that i pay it myself, its just not from my job. she was literlay for 2 mins telling me i don’t know what I’m talking about and telling me i have medicaid when I DONT. finally once she told me they DO accept my insurance, i asked her how long the wait was. She kept saying no wait you walk in we do not take appointments! and i said yes i know you don’t take appointments but do you have a lot of people wait??? and she just kept saying no we don’t take appointments ! finally i just hung up and went in. when i walked in 6 other people were waiting and didn’t seem like the line was moving, we were all just sitting around for 45 mins. when the nasty front desk lady asked me to insurance card and i gave it to her SHE ROLLED HER EYES AT ME and said ump this is not your insurance! i said umm yes it is its my husbands and I’m on the plan. She let out a big huff and puff and rolled her eyes at me a second time and said well you need to tell your insurance company to have your name on the card to! then she asked me for my drivers licence and when i gave it to her she once again huffed and puffed and tossed it down on the desk as if it was a gross piece of trash. She looked up and said THIS ADDRESS ON HERE IS NOT THE SAME AS WHAT YOU PUT ON YOUR INFO. i told her yes i know but i just got married and did not receive my new license yet. She rolled her eyes AGAIN and said well i should tell you i can let you in but i will, but next tome you need you correct address or you will not be able to see the doctor! The doctor himself seemed nice i was in and out with him in about 2 mins. I just would never ever go back because of the nasty front desk lady! i don’t know how she still has a job! people like her should not be working so closely to other people, esp. people who are already down and out not feeling well!

He dismissed my concerns and did not listen to what I had to say. Had 2 minutes tops of interaction with the doctor.

Please be aware. Receptionist was rude.
Took my son there because of fever. The ‘doctor’ on duty told me he can’t treat him and told me to bring him to the ER. So I pretty much paid $ 50 for someone to tell me to bring my son to the ER. It gets better, a month later, received a bill asking for an additional $ 66. They can wait for that payment, because it’s not coming. In comparison, my overall ER bill was $ 40. They did multiple tests, treated him and we were there for 4 hours.
Overall, I don’t recommend this place and will never go back there again.

Was mis-​diagnosed, ended up having pneumonia. Receptionist are rude, and the wait is long.

Be very careful as they process the co-​payment, was told $ 40 and it was reported to my insurance company as $ 30. Additionally, front receptionist not so friendly, doctor ok. I did received a difference refund; however, took my personal time, unacceptable. Overall, I don’t recommend…