Overhead Door Company of Greater Cincinnati

The customer service of this company is beyond awful as well as their products. The garage breaks down all the time. Additionally, I have scheduled appointments on two occasions and been stood up twice now. I even call them and ask, «Hey if you plan on standing me up can you give me a call and let me know» They responded saying they would. They never responded. They never called back. They are very rude. Unfortunately the garage came with the house, otherwise I would strongly recommend not working with this company or its staff. PS This is my first review ever on Unilocal.I usually never leave reviews because I don’t want to respond in the heat of the moment or to hurt somebody business but this is the exception. Very unprofessional business. Unlikely they will still be in business in a few years with this customer service.

Synopsis — Mooney and Moses (Overhead Door) charged to install 13″ of blown in fiberglass insulation. M&M only installed 8″ (40% less) but still charged for 13″. M&M will not return phone calls and the salesperson was combative when challenged on their cheat. AVOID AT ALL COSTS
Full in-​depth issue below:
Contacted Mooney and Moses (subsidary of Overhead Door) to quote installation of additional insulation to bring us to an R49 or R60. House was built in 1996 and has 12.5″ of insulation for an existing R30 (I found the paperwork stapled into the attic after I inspected M&M insulation install)
M&M sent a salesperson to quote the install in August. She quoted some odd things, such as PSK paper having an R10 value, so we spent a few weeks going back and forth trying to get a cut sheet from the salesperson Kimberly Quinn. We finally got a contact to verify the PSK R value in early September — by this time I had to travel out of town and we tried to reconnect with Kim in the end of September. Weeks go by and I finally call M&M and the original salesperson had quit. M&M wanted to send out another person to requote the install. We agreed and in the middle of October their Salesperson John Smith came out to quote the job. We explained to him our concerns. He figured the area to be ~1,000 and then he sent us a quote the next day. (John nor Kim never did inspect the attic which in hind sight was very odd)
I paid Mooney and Moses $ 100 down on an $ 760 installation for 13″ of blown in fiberglass insulation plus $ 100 to extend baffles in attic. I was told I’d be contacted to schedule the install. I finally called over a week later and the less than friendly scheduler says they’ll be there Thursday in the morning. I tell her no, I work and I need a Friday afternoon. She’s says they are busy but schedules me for November 5^th and says they will call on Thursday the 4^th to confirm. November 4^th comes around and no phone call. I call to verify and it’s obvious they didn’t have me on the schedule. They take my number and call me back later, saying they will be there in the morning on the next day. I tell them no, I need afternoon, and they finally come back to the phone and tell me they will be there between 12 noon and 5 pm. I ask if they will call before arrival and she says no. FIVE HOUR INSTALLATION WINDOW WITH OUT A PHONE CALL?
Anyway not always trusting contractors I made sure I photographed the attic prior to the install. Installers come on November 5^th and are nice and courteous. They never did call but did arrive at 1pm. A week goes by and I got curious and decided to inspect the attic and low and behold they have only blown in ~6−8″ of insulation BUT I was still charged for 13″ of insulation.
I call M&M to see how we will remedy this. Billing tells me I need to call the salesman. I call John Smith and he is immediately combative, telling me they have been in business for X amount of years and how did I know they didn’t blow in 13″. I told him I took photos and he immediately changed his tone and asked me to email him the photos, although I did not have a warm and fuzzy from out exchange. I didn’t receive a follow up so I contacted M&M again. I left messages for two days for the OPs manager. And then when I would call I was told their OPs manager Beverly Fitzsimmons had just left for lunch, she’ll call you right back. Then when I didn’t get a return call, I was told ‘oh she just left’ when I called again.
I finally got ahold of a woman who claimed to be a general manager. She said they were busy and wouldn’t have time to come out and verify what they actually installed. She was less than friendly and wanted to know how much money I wanted back. I told her I wanted to pay for what I received, nothing more, nothing less. I told her I think they blew in between 6 and 10″ and that would mean I overpaid by ~$ 200. She said she would adjust my account. Essentially they didn’t care that they overcharged, they just wanted me to go away. What about the person who didn’t document or double check their install? How many other people have been overcharged?
Now 3 days later I have seen nothing on my AMEX and have heard nothing from Beverly Fitzsimmons or John Smith. I have since filed a dispute with AMEX and contacted the Better Business bureau. John Mattarese with WCPO is next.
In conclusion a shady company who cares only about swindling as many people as they can — AVOID AT ALL COSTS.

This company in Hamilton installed the garage door in my new home located in Monroe. They offer wonderful customer service.
The 1^st time I called they sent out their service man the same day to correct an alignment issue & when I called yesterday because the door would not open due to an electrical problem I was having; the woman I spoke with walked me through troubleshooting the issue.
She took the time to help me rather than sending out a service man & this helped me to avoid a service fee. It was an easy fix & I truly appreciate the time she took to help me out.
This is good old fashioned customer service!

I would give less than one star if that was possible. Two separate times I have scheduled appointments and been given specific time frames when the technician would arrive. Neither time did the technician come within the allotted time. And now, as I sit here now at noon, the technician was supposed to be here this morning, and I still never received a call. I finally just called now and told them not to come since I have to leave shortly. The lady was completely unapologetic for wasting my time and even after I explained that this is the second time it’s happened, not one word of apology. I will find another company to give my business to.