Blue Water Mortgage Corp

This is my first home buying experience, and I went very very wrong by trusting Blue Water Mortgage. Now, I am purchasing a house using an FHA loan, and I understand they are difficult to work with. However, it is now clear to me that Blue Water has zero clue how to work with FHA loans, a detail I would have preferred to have been told prior to proceeding with Blue Water Mortgage. Our closing date has been extended twice now, looking at a third time, all due to errors made by this company. Blue Water has not taken responsibility for any errors, placing the blame on others, and making ridiculous excuses for not completing papers etc. on time. I am a very calm and understanding person, but I am not an idiot. I expect people who work for me to take responsibility and to give me explanations and updates. Not only are errors being made and deadlines not being met, but I never receive phone calls with updates. It is a huge hassle to find my broker via phone to ask for an update. Seeing as my commitment letter states a loan will be provided to me 5 days ago, and we are looking to extend our closing date YET AGAIN, I have no hesitation when I say that the brokers at Blue Water Mortgage company are not only unprofessional, but incompetent. Hopefully if you just began your journey with this company, you are not using an FHA loan. I hope you have better luck with this company than I did.

When we decided to refinance, it was a no brainer to go with Blue Water again. I contacted Roger and he called me immediately. He worked with me to develop a worksheet on different scenarios and was able to ease my mind that I would not only be saving money, but I’d be able to do home renovations as I wanted. The process from start to finish was 4 weeks flat and both Roger and his assistant Paula were prompt and thorough with every detail and communication.
I would recommend Roger and his team through and through to our friends and family. They work with an assortment of mortgage options and will try their hardest to guarantee you are approved.
They are definitely the experts in the Seacoast area and I look forward to working with them again one day!

We worked with Jay Healy at Blue Water Mortgage and were very pleased with how he handled us as clients. While it was only our second time getting a mortgage, Jay was extremely professional and service oriented giving us detailed information at every step of the way while explaining the process, what to expect, and when. His communication was excellent and I highly recommend him. I’d give them 5 stars but I’m the type of person who believes there is always room for improvement, even when I can’t see where that might be.

I would absolutely NEVER recommend this company to anyone looking to close on time, anyone that values transparency and communication, or anyone that doesn’t want to take a ridiculous amount of time off to make up for Blue Waters moronic business practices. Our closing was cancelled under an hour before we were scheduled to close because of a Blue Water error. They didn’t collect all the requisite information up front and then waited until 45 minutes before closing to communicate to the buyers’ agent that the file was incomplete. They never return calls and up until 5 minutes before closing, no information had been communicated to the title company. Everyone I’ve talked to has never heard of such a thing. The closing has been rescheduled for tomorrow and as I sit here typing, I have no idea whether we will actually close. No one does. Pretty pathetic. My gut tells me that we won’t be closing tomorrow because Blue Water has to date been incompetent, rude and unhelpful. My agent hasn’t heard from Blue Water (not surprising) or received any updates on whether we will actually close and there is now less than 8 hours to make it happen. I have zero confidence in Blue Water and fully believe that the one thing they are great at is messing things up. I hope I’m wrong. I’ll revise my review tomorrow in the event that I am.
Update: Well just as I thought, Blue Water dropped the ball yet again! We didn’t close today despite Blue Water assuring everyone right up until 2 hours before closing that they were working hard to make sure we got this closed today. The closing has now been pushed back yet another day and once again, we’ve been assured it will DEFINITELY close tomorrow. Ha. I’ll believe that when I see it. I have absolutely ZERO CONFIDENCE in anything that Blue Water says. They totally suck! If you (1) don’t value transparency, (2) don’t mind your closing being rescheduled 2+ times with little information as to why, and (3) enjoy hearing lame excuses and lies… then Blue Water is the company for you. If not, RUN!!! And once you’ve shaken these idiots, give Cousins Home Lending a call. Hell, call anyone, except Blue Water Mortgage. I’ll be sure to update this review, if and when our loan ever closes.

I would certainly never recommend this mortgage company. I relied upon their expertise and to also keep a very close watch on the rates and they failed to serve in this way, entirely. Not recommended… not even in the slightest.