Hanalei Trading Co

When renting, the service was curt and down to business, which was fine, and we rented 4 sets of snorkel gear.
While we were swimming, one of the snorkels was broken and didn’t allow air to come through the tube (which makes it useless). So instead of 4 of us snorkeling together, we had to switch off so the 4^th person could use one of ours. While we were out, someone may have accidentally snatched the mesh bag one of the sets came in.
When we went back to Hanalei Trading Co, we told them the snorkel wasn’t working and the woman shrugged and said, «oh well» and chucked it in a bucket. Then I said that one of the mesh bags was taken, and she said she needed to charge me $ 15 for the bag. We said that we should be reimbursed for one of the sets of snorkels because it was broken, and she said she would only credit $ 2 because only the snorkel was defective. But you can’t use the other pieces without the snorkel!
She got very annoyed with us and rude, and the customer service quickly disappeared.
When I looked at other shops, I saw the same mesh bags for less than 10 bucks, so it looks like they made some money off of the fact that someone took our bag.
I definitely recommend finding another snorkel gear place, as there are tons of other places to rent, and the staff are rude.

Awesome place to rent beach gear and the clothing and jewelry are fabulous!
The owner, Andrea is always welcoming and makes stopping by her place a pleasure!

Was in a bind for snorkel gear, could not locate many places that rent snorkel gear without buying into a package deal. Stumbled upon this place and rented snorkel gear, life jackets, and floaties for cheap. Great customer service and cute dresses and jewelery.