Hardee’s

I don’t understand the negative reviews about this restaurant that I’ve read here. I had a wonderful experience and I would come back here all the time if I lived in the area. I came to Hancock for a birthday party and after driving for 2 hours I pulled in for a quick bite. Everyone who works here was so friendly and acted like they really cared. Fast food in the DC area where I’m from is not a great experience and the staff generally just goes through the motions and rarely makes eye contact. At this Hardee’s it was not like a fast food place at all. A nice man took my order and he was friendly and personable. I ordered a burger and they actually brought it to my table. (The burger was excellent, too!) Later a young woman came around to see if I’d like a refill on my drink or if I’d like anything else. I was there at around noon on a Saturday and it seems like a place that the local folks like to come to. I really enjoyed being there and having my lunch there. Also, the bathroom was attractive and clean. It was an excellent experience with excellent food and excellent service all around.

Waited 25 minutes for my to go order and there was no line. Incompetence. It was like a customer was a distraction from whatever they were doing in back.

Hardee’s has what they bill as «Big Bag Lunch». It has a selection of two each various sandwiches that you pick, an comes with a decent portion of fries, a medium soda, an two cookies. We got the roast beef & they rivaled Arby’s for sure. The fries out does Mc D’s, and the cola drink was cold… two BIG BAG LUNCH’S for a total with tax of just $ 10.50 for us both. After eating I just had to let Hardee’s of Hancock know they did a great job! Unilocal!!!

This was a very nice Hardee’s. We hit up the drive thru on Christmas Eve and the staff was surprisingly cheerful. The line moved quickly. Our order was ready quickly and just as ordered, with hot fries and everything. 18 $ for two fast food meals seemed a bit pricey, but it is what it is. I look forward to trying their breakfast biscuits.

I I don’t normally like fast food joints, but this Hardee’s is fantastic: very clean, great food and the most phenomenal, friendly, efficient staff! Thank you Hardee’s of Hancock.

The food isn’t a problem. The ambience isn’t a problem. The service, is the problem. Before we even stepped foot in the restaurant my fellow traveller said, «Hardee’s is notoriously slow.» We chuckled, eager to bite into a Frisco burger. The parking lot was full but we figured it couldn’t be too bad. The cashier took our order in decent time. And then we proceeded to wait. And wait. And wait. And wait.
Again, I’ll admit that the place was busy but I’ll add this disclaimer — most of the people were already seated and eating. There were two orders ahead of us and maybe one or two people waiting at their tables for food plus the drive thru. The crew ran around like chickens with their heads cut off. The cashier (who I assume was also the manager given his uniform) stood around bewildered by the mess. Even after there were no more orders to take the cashier/​manager stood at the register with a dumb look on his face, unable to register what the frantic blinking of the order display meant.
For a short time it was amusing — «Looks like Hardee’s puts the FAST in fast food eh?» ha ha. But then it grew tiresome. There was no direction, no supervision, no management. The crew did whatever seemed most prudent at the time, order be damned. There were at least three people at a time waiting expectantly under the heating lamp for their orders to be filled — each person set on touching each individual item of food, removing from this bag and placing it in another. It was almost comical, like some sort of Three Stooges fast food routine.
Eventually the cashier/​manager got tired of leaning on the counter and thought it prudent to sort things out in the grill so he left the register unattended. By this point we had hit the 20 minutes of waiting mark and my fellow traveller was prepared to ask for a refund and head on down the street in search of better service. We decided to stay, if for no other reason than the nightmare that would ensue waiting for the incompetent crew to issue a refund.
Multiple times the crew called back to the grill, asking for a Frisco burger without tomatoes (one of ours). The grill must have made at least three by the time the crew got it right. By then another 10 minutes had passed and our patience was threadbare. The order finally came up and we took it. There was no apology for the wait, just an inquiry as to whether or not we needed sauces. On the way out the door we warned people that were just entering to go somewhere else. Whether or not the warning was heeded is unknown.
In the car we discovered that our order was (surprisingly) not completely screwed up but half the food was cold and the other half piping hot. This was not a good fast food experience — perhaps not the worst I’ve ever endured but certainly bad enough that I decided to sign up for a Unilocal account and warn others away.