New England Country Rentals

Brides beware!
NECR has beautiful rentals, but the customer service is horrible. The ownership and staff do not treat you the way they’d like to be treated if they were the customer!
My original customer service rep. left during the final stages of planning and the women assigned to help me after treated me like our order was a nuisance during every conversation afterwards.
There were issues with items at delivery and the owner refused to return my calls or emails after the wedding to discuss.
Save yourself the stress, additional cost and rent somewhere else.

Never again! I wasn’t the bride, but I was a huge part in helping the bride handle her wedding rentals. We were extremely attracted to NECRs Beautiful pieces on their website. We picked items out and made a deposit. During the planning process I asked the girl I was working with at NECR for some samples of the vintage china and gold rimmed glassware I was renting from them — I wanted to make sure that they looked good with the other pieces for the guest tables. They sent them, no problem, with a $ 20 shipping charge. That was fine. I wasn’t happy however, with the fact that the glasses and plates were in a box TOGETHER, with no bubble wrap or any protection… seriously? I got a box full of broken pieces. I sent my rep an email and she apologized. But, did they refund me for the shipping? Nope. Thank God I requested the samples however, because the «Vintage China «they display on their website is absolutely nothing like what they actually use/​have. I got a mix of absolute horrendously ugly plates. They were just awful. I immediately decided against that style.
Moving onto the day of the event. I get a call at 10:30 in the morning from the sales rep saying «I’m sorry, but we are short a couple of racks of the 9 ounce gold rimmed glasses»… Livid doesn’t even begin to explain how I felt. You’re seriously going to call right before you’re supposed to deliver, when this has been planned almost a year in advance? I gave a deposit right away to lock these items in! I was then left to scramble and contact other rental companies to see if they had anything close to the glasses they shorted me on. I had no luck with that, so after I made it very, very clear with NECR I was NOT a happy customer at this point, they somehow miraculously came up with the glasses they said they were short. I’m not sure how they did it, I didn’t ask, I was honestly so over dealing with them. Of course, they were late making the delivery, which the venue was not very happy with because it delayed everything else.
The bottom line is I would never, ever recommend this company. Sure, their website is pretty, but it is absolutely NOT worth the stress. There are plenty of other great rental places out there that are not a headache to deal with.

How I wish I read these reviews earlier! Words can not describe how horrendous my experience was with this company. This company is DISHONEST, unreliable, completely unprofessional and have zero integrity.
I had hired them for my wedding and spent the entire 2 days before my wedding try to correct their mistakes. After arriving in the evening (7 pm!!) when the delivery window was listed as 2−4pm, the chairs they delivered were not the chairs that I ordered. Not only were they not the chairs that I ordered, they aren’t found anywhere on their website! Talk about false advertising. They took zero responsibility and still charged me for the chairs even after I complained. I then spent the two days before my wedding calling every hour to try to get the situation rectified. Not only were they the wrong chairs, they chairs they sent required cushions and they sent them without cushions!
The worst part is that time that should have been spent with my family and focused on the important days ahead were full of anxiety and completely preoccupied with trying to get a response from NECR. My experience was DISMAL to say the least. I was not in a happy, calm frame of mind, I was frantically trying to fix their mistake before 170 of my closest friends and family showed up! This is the real thing they stole from me. Forget the chairs– they took away precious time with my family, precious time I should have spent happy, thinking about my husband-​to-​be and the life we were about to embark on.
To add insult to injury, not only was the customer service TERRIBLE, no one ever followed up when they said they would, orders were late and wrong, as I mentioned. I got yelled at on the phone by their ‘customer service’ representative. The problems would never have been fixed in time had I not taken the time to call every hour and demand that they fix the order before my wedding. And when I brought all of these glaring, embarrassing mistakes to their attention, they did nothing. They just said we’re so sorry for your experience and did nothing beyond that.
How insulting? My experience with them was horrific and to rub salt in the wound– they didn’t even care. These people do not deserve your money– USE SOMEONE else.
I fully realize there are more important things in the world. However, your wedding day is a once in a life time experience and it should be as happy and stress free as possible. They stole this from me.
WORST COMPANY I HAVE EVER EXPERIENCED IN MY LIFE. I can’t say enough negative things abut them. Dishonest. Unhelpful. Unprofessional. Absolutely a nightmare to work with.

I used New England Country Rentals for my wedding last year. Customer service was on point and I always got a response right away which is important when you are dealing with multiple vendors on your own. My rentals came in on time seamlessly, and they really were that extra special touch I needed. I rented the driftwood arbor which was stunning and unique, the walnut bench as well as multiple galvanized tubs. I was really happy with how each item looked in person! I would definitely use them again. Thanks NECR!

I should have reviewed all the Unilocal comments prior to placing an order through NECR. The website and advertising looks great but their customer service is beyond terrible. All went smoothly until the few weeks leading up to my wedding. The contract was in place but the representative who helped me was not organized and did not pay attention to detail. Given that she was new to the job, this may have been the issue. Regardless of the situation, there are a few other mistakes that occurred:
1) I received a call from NECR the week of confirming the delivery window date/​time with specific instructions. The delivery time was neglected. Given that the wedding took place on the weekend, I had to call a ²⁴⁄₇ hotline with no call back from the company. I panicked and «hoped» my delivery would show up after 5 pm. Luckily it did but there were items missing and dishes were broken. Due to the items missing, my mother in law had to miss a part of the ceremony to go back and get her fine china. I ended up with mismatched dishes and she missed a few memorable parts of the cocktail hour and ceremony.
2) I followed up after the wedding to inform NECR about the incident. I kindly gave feedback over the phone and asked if I could receive a reimbursement for the goods that weren’t delivered. It took almost 3 weeks to receive a confirmation stating that the reimbursement would be issued. In my opinion, the level of customer service is poor and extremely unsatisfactory. When things go wrong, the company rather avoid the situation than address the issue at hand. I understand people make mistakes but if you want to be a reputable company you want to ensure it’s not all about SALES rather you should take the time to continuously follow-​up with your customers. This will help with future sales, referrals and repeat customers.
The only positive thing I have to say about NECR is that the reps you correspond with are nice. The furniture and china are rustic. Not the best quality but they look good in pictures. So if you are willing to take a risk on your big day, sure go for it otherwise try another company.

I was referred to New England Country rentals by my wedding venue, and I’m so happy I got the chance to work with them! My order was not large– just three walnut farm tables that were used as our Head Table. I originally worked with Heather who ended up leaving, so I was put in touch with Hattie and Rebecca. There was absolutely no issue with the transition, and all three ladies were so pleasant and easy to work with! The order and payment process were both smooth. I wasn’t involved with the actual delivery since my venue handled that portion, but it seemed to go just fine. The tables were absolutely beautiful and exactly what I wanted. From what I experienced, they have a fabulous team and high quality products! I would highly recommend using NECR for your event rental needs!

Absolutely avoid this company. They are completely negligent. I had an event that I had to cancel 4 weeks before the event date and when I called the event specialist to request my deposit (for folding chairs and folding tables!!), she told me that deposits were non-​refundable. This policy is not stated on the rental agreement that I signed. Looking back, I realized how pushy the salesperson was about getting my deposit. I spoke with the manager and I told him that the cancellation was out of my control and he told me unless there’s a death in the family he couldn’t help me. I have since filed a claim with the BBB and plan to take legal action. It’s a total waste of time and energy dealing with this company and there are plenty of other companies out there that are more customer-​focused. Don’t be fooled by their pretty website. It’s a scam.

Beware! This company hides terms + conditions! Deposits are non-​refundable.
I put down a deposit to rent chairs and tables. The sales rep told me I could make any changes to the order up to 7 days before the event. I found better delivery pricing elsewhere and wanted to cancel the order but was told that’s against their policy.
At that point they pulled out a document I had never seen before (their terms and conditions), in which it states deposits are non-​refundable. We are now in a legal battle with this company since they refuse to give a refund, even though I never even signed a contract, the terms + conditions was never sent by the sales rep and I have email communication from the sales rep saying any changes could be made.
I wish I had read all of these reviews before getting involved with this company! There’s no one trained for customer service here and they are extremely rude and inconsiderate. They are in it for the money and don’t care about anything else.

I spent some time looking at different rental companies in the Boston area and finally decided on New England Country Rentals, despite some of the previous shaky reviews. My experience was phenomenal! Their pieces are really cool, especially the vintage furniture items, adds such a unique flair. The delivery guys were nice and on time, the sales rep I worked with was great, polite and helpful, and I had just the look I wanted for my event. Everything went so smoothly, would definitely use again.

Beware of this company if you know what is good for you. We had 4 different sales reps for this order and many changes.
My real issue is with the billing process.
I gave almost $ 1,000 deposit a year in advance and paid for what I assumed was the final bill and had this notation in my file. (about $ 4,000 was the total)
Three months after the event I am billed $ 236 which they claim is for $ 59 rental
(which was done by the wedding planner) and $ 177 in late fees and interest!.. really how does that compute? I never got an explanation of these charges either and had to continue calling until I was referred to another person.
I tried to explain I did not receive a bill by email, paper or mail and if they could put this on my credit card with these fees, why didn’t they just bill the $ 59 in the first place?
They claimed MA law allowed this which I continually told them was not true and the contract calls for 1.5% of delinquent amounts not the full amount as they were claiming.
When I disputed it on my credit card they claimed it was for goods and services.
I asked at least 4 times to have the owner call me and had to call on an emergency
line to even get a response after one month of this. So when I finally got the required credit they told me they wanted me to be happy.
I would have been happy if this was resolved after the first few phone calls or really if it never happened. I continually told them this was illegal and asked them to site this MA law but alas it is just something they use to intimidate people. When the caller said what difference does it make we have agreed to refund your money, I reminded him they could be doing this to other customer.
Chair pads were beige and chairs white so these were not used.
It is difficult enough if you have many vendors so avoid the unscrupulous ones!

An earlier review said that unless you want to be incredibly stressed on your wedding day… how true. From beginning to end dealing with NECR was an unorganized train wreck. They may have nice looking and unique pieces, but they aren’t quality when they are delivered and assembled. Great for pics, but not for functionality. The benches come apart as soon as they are lifted. They must have tremendous turnover as we went through 3 separate sales reps and on the week of our wedding our sales rep went on vacation, leaving us with a 4^th that wasn’t familiar with our order at all. That was important because items (big, important items like the bar, and spoons) were missing on delivery and they were using an old order that one of the 3 previous reps still had in the system. We were told we would get our delivery at 10am the day before, we called at Noon since they weren’t there and they said ‘oh now it’s 1:30′. When we had to call back again we were told 4:30. Zero communication. They are so unorganized and extremely difficult to deal with. I even had the owner of the company text me the night before (thinking she was texting our wedding planner) explaining that they messed up and the rep dropped the ball etc… It’s an unprofessional environment and dealing with them on some partial refunding due to their incompetence results in the owner not returning emails or phone messages. The trend in other reviews here is the same. If something goes wrong it seems the owner buries her head in the sand and takes the «well it’s not my problem» approach. After spending thousands and thousands of dollars with them they certainly don’t appreciate it.

We recently used NECR for our wedding furniture rental and were very impressed! We rented farmhouse benches, tables, outdoor couches, a fire pit and a few other items. The look was amazing and we got tons of compliments on our wedding look! The delivery guys were definitely the most courteous and lovely to work with out of any of our delivery vendors that day and on the day of pick up. Our wedding was in a field without an address which made it a little tricky but they were so nice and easy going about it.
Working with NECR was initially a little rocky, don’t expect to get a response to any email but you should be able to get someone on the phone. We actually did not know our furniture was going to be delivered on Friday instead of Saturday, the event day (I had requested Friday but our sales rep wasn’t sure it could be done and said she would give me a call back by Thursday which did not happen) so we were surprised by the delivery and had to run to the site at 9 am Friday. Also, the quality of some things was a little poor. The tables and benches were pretty rickety and coming apart. I was concerned about some of our elderly guests like my grandma on the benches but there were luckily no accidents.

Do not rent from them unless you want to be incredibly stressed on the day of your event. My tables came when guests started arriving. Poor customer service, did not even refund full rental fee. Do yourself a favor and rent from petersons party rental. On time and impeccable service!