The Residences At Arundel Preserve

Moved back here from Palisades. On a higher floor with sunlight hopefully making it to the 5^th floor. Reason for moving now from the third floor is that a new tenant moved in above me that is an indoor cyclist that uses his bike on a motorized treadmill that vibrates the walls and ceilings. You can hear it over tv, radio, fans and headphones.
Unfortunately this has gone on since May 1^st and the manager here has been made aware and has not stopped it as of yet. This is not an acceptable level of noise for apartment living. The only solution I have been presented is to move at my expense. They found a place on the 5^th floor but that came with an additional cost of 200 more a month to 2030.00. Mind you, these are supposed to be luxury apartments but being in an apartment that you can hear the cycling going on above you I don’t feel so luxurious.
Buyer beware if renting luxury apartments here. Good luck with this…

Definitely agree with Amira, the apartments look amazing (I lived there for about a year and a half) but that’s where it ends. The staff was nice overall but Mr. Hughes definitely paraded around like the principal in a building full of children which was very off putting. Towards the end of my stay at the residences I received short notice orders for a deployment and in meeting with Mr. Hughes about needing to leave he was very condescending and fought me on it up until the very end. Emailing me charges with arbitrary deadlines to the point where it felt like he was trying to chastise me, a fully grown adult for not doing as he wished. One instance was asking for a security deposit, for which he gave me 3 days to pay in check or money order even though he was made aware by my command that I’d be in an entirely different country. The security deposit was never mentioned until after I left and the email threatened legal action making my travel much harder than need be in a time where it was the last thing I wanted to have to worry about.
I often noticed issues with maintenance as well. The garage door was broken multiple times and covered with hideous yellow caution tape and a sign that seemed to blame residents. I’m sure that one of the residents did break it, but I don’t understand why after multiple incidents they didn’t just change the mechanism clearly there was something wrong. (It seemed like people were trying to drive in while the door was open and it would shut on them or just in front of them) but it was very inconvenient and an eye sore for the rest of us when they could have just implemented a new system. Also the fountain which was a huge selling point for me (it was just outside my living room window and when on provided a nice view) seemed to always be broken.
Overall the place was beautiful (minus the caution tape) but I believe the management could have been a lot more accommodating to the people who pay to live there.

I find it incredibly amusing that people think that I worked at the Residences. People have varying experiences at places – I still stand behind my review. My wife and I ended up moving to Ohio and now we live in Minnesota. Never were her or I ever affiliated with Southern Management beyond being a resident.

We just moved here and all is great. The office staff and concierges, maintenance crew are all great!
We have a second floor. Plenty of sunlight and we can’t hear anyone but normal sounds.
The bamboo floors, the SS appliances, the carpets, bathroom tiles, fixtures are top notch.
This is just like living in a hotel. We relocate often and we know what we like. This was done mostly online and fax, but we have no complaints. Communication at all levels have been excellent.
The attached parking garage is a plus. We love the area and all the activities, the place is always vibrant.
Quiet, sunlight, beautiful apartment. We call it home.

Location. Location. Location. Yep, that is what I loved about this place. Well, loved and hated. Yes, it’s upscale and fancy. The closets are huge. The gym is nice when it’s not packed. The pool is nice when it’s open. It got shut down for a bit in the summer due to lack of lifeguard. That’s where it ends.
The fountain out front turns into a playground any night when the weather is nice. Drunk people from the hotel and restaurants across the courtyard yell and carry on all night. Kids screaming as they run around for hours is not my idea of peaceful enjoyment of my home.
As for the unit itself, let me start with our fridge. Sure, all 6 of the fridges we had were stainless steel. Yes, I said 6. In the 16 months we lived here our fridge was replaced 5 times and repaired 4 other times. Do the math. The maintenance guys apparently are not responsible for putting your groceries back into your fridge when they repair it at a time when you are not home. When I asked about the money it would cost to replace the items that they did not put back, I was told there was nothing they could do. It was my fault for not being home. Mr. Hughes himself said there was nothing he could do. Him driving to pickup a check for another reviewer probably cost just as much in gas as my items.
The fire alarm goes off frequently when you cook, especially when you open the oven door. We developed a technique involving opening the windows and fanning the detector.
The walls are thin and everyone complains about the noise from neighbors. Why people stomp like elephants is beyond me.
It’s great that you don’t pay for utilities, especially since you will have to wait hours for your clothes to dry in the tiny stack they provide in the units. If we washed three towels at a time, we might get by with the 80 minute dry cycle.
They enter your home at least one every two months to do various things. Sure they give notice, but a couple of times they just entered leaving a note saying they had been there. They shut the water supply off twice for several hours to do repairs. I wonder why they chose not to repair or replace the broken and dangerous bbq. The lighting mechanism has never worked and we have to use a flame to light it. This is what $ 2200/​month gets you.
The property manager John Hughes was a very nasty person to me, my family, and other tenants we knew. On two occasions he spoke rudely to me and once he scolded my child for no apparent reason. My three year old was sitting quietly waiting for their «family night» movie to begin when Mr. Hughes told him harshly not to talk. Excuse me? We were the only ones there besides the woman playing the movie. Another time he told me he could not talk to me and I would have to call or write a letter for assistance. He acts like a principal and the tenants are the students. He told us to provide a forwarding address when we moved but our mail was placed in an «undeliverable» pile. After moving out, I went back to the front desk and saw it for myself. I had just left the day before. Would it have killed them to call me to pick it up?
The garage was nice, especially during bad weather. Unfortunately some people are somehow allowed to park more than one vehicle in the garage and you end up parking pretty far from the main door. On our floor there were three motorcycles that were used as spot holders for people who would park their cars and then move the motorcycles around. The «secure» parking garage door was broken three times and left open for many days while they waited for parts and repairs.
The front desk staff is very pleasant and helpful. The maintenance and cleaning people do a decent job. I don’t understand why they soak the hall carpets so much when they clean them but overall the place is clean.
The «business center» is nice but be warned — you are expected to bring your own paper if you want to print anything from the one computer that prints. I was told you cannot use the photocopier for anything business related, only personal stuff. Totally confused me. No business in the business center. Oh ok. Had to be another stupid rule Mr. Hughes enforces.
The mold was bad. They provided a dehumidifier once. We tried everything but it kept coming back.
Buyer Beware! Basically know that the good reviews you see here were most likely written by people who work there as one other person mentioned. «The apartment is clean and well kept»??? You live there and do that, no? Wow. And it’s his only review to date. See what I mean?
Lastly, read the fine print. When we came to sign our lease, Mr. Hughes had our lease drawn up to start weeks before we actually moved in. He really was trying to charge us for weeks that we were not there. Not a mistake. We had it changed before we signed it.

Okay I do like this place. Hard wood floors and carpet, washer and dryer, gas stove, gas fire place. Lots of sunshine. Never used the fireplace every time I turn it on the fire alarm goes off. Every time someone cooks fire alarm goes off. The fire alarms are in horrible places and the vent just circulates the hot cooking air straight back in to your apartment making it smoky and hot and the alarm going off. Didn’t say anything to me till the day I moved in. In which the guy said when you are cooking make sure your door is open. You will hear fire alarms all over the place during dinner time. And I can hear the people above me sometimes even talk or watch tv. It’s there bedroom :/

like: high ceilings, hardwood floors, w/​d inside unit, garage, quiet (can sometimes hear neighbors walking around above but it’s fine, much better than previous apartments I have lived in), quick maintenance request responses, utilities included in rent. gym and pool. discounts to the hotel next door. restaurants and coffee shops walking distance. next to 295.
dislike: size of the washer and dryer– had bigger ones in previous apartment and missing them a little. little pricey but it’s new and utilities are included, so it’s alright.

OK… now for a review from someone that DOESN’T work there.
We were very specific about wanting a top floor apartment and were assured the apartments were soundproof. (You will only get a tour during the day when people forking out this much in rent are obviously at work) Our neighbors around us would complain about the neighbors above us, as did we, practically daily. This went on for 16 months, since those neighbors moved in above us. This corporation moved management around and gave a constant response as if they were as annoyed as we were but NEVER offered resolution. I asked for a copy of our complaint record which is your right in the state of Maryland and they only recorded 3!
We tried to stick it out as we knew we were relocating out of state and would not be able to complete another year long lease. Finally after going crazy at pounding a hours of the night we moved into a hotel. It costs less and we are far happier. I’m writing this as we are leaving in 3 weeks and have been here for 4 months.
You have been warned. They will say anything and do NOTHING once you sign that lease.
You will recognize the 2 people who reviewed before me at the front desk as you come to schedule an appointment that is convenient for them to show you the worst mistake you’ll make this year.
seriously…consider a hotel. The help aren’t stuck up and they honor the contract or you can terminate at any point.