Fast Fix Jewelry and Watch Repairs

Wont call me back… trying to get my watch fixed… they didn’t give me the required warranty card… Tried talking to a manager 3 times… they even said they would send one to me early on… but still havent… now they wont return my call…

Took my glasses with broken frame. They, with great candor, said they couldn’t fix it perfectly, but could do an imperfect fix if I wanted and quoted me a price. I decided to try it. When I came back, they had thought of a much better fix than their first idea and charged me about 85% less than I had agreed, So they did a better job than promised for a fraction of the price. I’ll give that five stars all day.

I’ve gone 4 times. Had batteries replaced and jewelry repaired.
I had a gold charm bracelet that I added charms too. They soldered two new charms on but I changed my mind on one (as it was more the size of a pendant). They rightly charged me to change it, but neglected to mention that they didn’t resolder the one they took off. So when I went to use it in a necklace I realized it was still cut. I obviously would have paid to get it closed, had they mentioned it. Why would I want a pendant with a cut ring? Makes it rather useless.
So this last time I went they wanted to charge me $ 95 to fix a charm that had fallen off, close the ring on the (original) pendant and solder a part that was becoming lose on my bracelet. Really??? It used to be in the teens for each fix. Now it’s double. Ridiculous!!! My expensive local jewelry store charges less.
I go there because it’s cheap and fast. Supposedly. Won’t be going again.

I went in today to get the battery replaced on one of my very loved watches. I have been to Fast Fix many times before and I have found ever person that I’ve dealt with to be kind, friendly and great to work with. They are nice and down to earth. (unlike some of the snooty local big chain jewelry stores) I really felt like they really loved what they do and they are a wealth of knowledge. The nice lady was able to advise on repairs and services that were needed on different watches and had us in and out in about an hour in most cases. I have had to leave a couple high end watches with Fast Fix as they needed to order some specialty parts and I really don’t like the idea of leaving my watch anywhere for a few days so it was great that they ordered the parts quickly and they are obviously a very trustworthy shop. I really appreciated the quality of the work and their advice and opinions. This is just a nice friendly shop. I highly recommend Fast Fix for your high end-​low end and everything in between for your watch repairs.

I had an experience at Fast Fix that was fantastic.
So let me start by saying I went to another watch repair place to get my Skagen fixed, and left with my watch severely damaged.
Someone in Macy’s referred me to Fast Fix, to see if they could do anything about the damages done.
They were so helpful! Not only did they refurbish the watch case, but they were able to source a new back for it.(The damage done left the back severely scratched and gave me a rash from some jagged edges.)
In a few weeks, I’m going to have them replace the glass on it, too.

Friendly fixed a bracelet clasp it was a treasure to me and treated it it as important as an expensive piece of jewelry

This place is a joke they do not do what they say they quote you a time and date and yet are not ready still the prices are outrageous they don’t fix nothing they just sugar bandage the problem or the issue and don’t fix what they say they’re going to say I’ve been part of the price I was told a week out and now its been almost 2 months and it hasn’t been done yet I call I called there was no response then the answer and said it’ll be done within two days and then call me know call and response bad customer service & bad business! I still have not received my watch back nor a call! I do NOT recommend and their phone is a blowup appearantly because noone has evee answered nor does a answering service magically appear. .hopefully my watch however does!

If I could leave 0 stars I would! Don’t take anything to be repaired here! I brought my watch here on Dec. 19 and was told it would be ready at the end of the week and to expect a call. Well needless to say I never got a call and went in several times after the week was up and still it wasn’t ready. Finally today, Jan 6, I went to pick it up and was told «I’ll have it done in 30 mins» went back 3 HOURS later and still wasn’t done and the gentleman who had been working on it was out to lunch. So I just took my watch and told them they would never get my service again. Horrible customer service!

Fast Fix is right! You can’t even make once circle in the mall and those guys will already be finished with your watch! I needed a new battery for my watch and I paid 24.99 for a life time replacement warranty option. Can’t beat that! I know I will always be wearing a watch so for as long as I live I can come in and exchange the battery. Also I don’t have to hold on to any paperwork. According to the guys, they should know if they open up the watch. Score!
Bonus: Open during mall hours, which means you can get your watch fixed at 8pm!

I dropped a ring off on 5 – 29 to have an onyx stone replaced they told me it would cost approx $ 35 then 2 days later they called and said it would be $ 75 to replace the stone I said go ahead. I asked how long the repair would take I was told about 10 days. I stopped by on 6 – 13 to check on the repair and was told it would be another day or two. Today is August 4^th and haven’t heard anything from them yet.

I decided to choose this place to replace the battery in my watch. They put in an old battery that was dying. Every day my watch would be slow 5 to 10 minutes and then after about a month it just died. Not what I expect for paying for a new battery.

Fast Fix has been amazing. They’ve handled some «simple» stuff for my wife and I. Resizing her engagement/​wedding ring, engraving a pewter goblet, installing a watch battery and fixing a necklace.
A few weeks ago we were putting putting in a new fence and a piece of steel piping fell and smashed my sterling silver wedding ring. I was horrified. The metal was cracked, it was horribly mishapen, and the pattern was twisted all out of shape in one area.
Today we took it to Fast Fix. He looked at it, said «oh yeah I can fix that. I can have it done for you by 3pm.» At 3pm I picked it up and looked at it was blown away. You would never know that had been so horribly damaged. In fact it looked like it had just come out of the box from the jeweler.
I can’t recommend them highly enough.

my watch run out of battery, so need to get it fix… Went to several jewelry stores, and they don’t do the brand… This place does but they charged $ 30 for it. it’s kind of deep…
at least they did it kind of fast…