Top Gear Auto Worx – Happy Valley

Service was very good. Got me in 20 minutes before appointment. Here’s the down side. Showroom is filthy and so are the mouths of some employees.

I chose to try out Top Gear Auto Worx because of a coupon in the Clipper Ad and due to the location being closer to home. I should have stuck with the company I normally go to that actually responds when I asks questions, and provides me with useful information about my car even if the location isn’t as close. I had to rearrange my work schedule to make my oil change appt just to be called and told, «Oh, by the way, we cannot honor the coupon price for roughly $ 22, your car takes synthetic blend only and if you would like us to continue with the oil change it will be $ 59.99.» One would think this would have been something told to a customer before they actually made the appt, and took the time out of their work day to make it in for the appt since they do ask for the type, model, and year of your car while you are making your appt, but evidently not. I told them do not continue, I would take my car to my normal place to get my oil change instead and at a better price. I then go to my regular oil change place and they ask me if anyone else had been working on my car or changed the oil before them. I responded yes, they looked at my oil at Top Gear Auto Worx, but then told me a new price so I made an appt here instead. I asked how come. My oil guy responded, «Well, they left the cap off your oil tank, and oil exploded all over your engine and under the hood.» I drove like that for 6 days!!! That could have potentially wrecked my car and caused me a lot more of a financial burden due to Top Gears lack of attention and quality of service. I called and told the guy at the main desk of Top Gear in order for this not to happen to any other customers and his response was only, «I’ll have to talk to my guy about that.» No apologies or anything. Top Gear Auto Worx service mirrors the Brake Team’s service that was there before them, POOR!

Horrible! I made a 9 am appointment the day before I wanted to come in. The next morning when I got there the guy told me he had no record of my appointment because another employee that called in sick took my call and hadn’t written it down. He told me he couldn’t help me and shrugged his shoulders and sent me away without even asking if I wanted to reschedule. I drove all the way from Damascus and took an hour off of work to go there. So incredibly rude and a waste of time and money. Don’t go there unless you want to be treated like crap!!!

I purchased a car maintenance program from a door to door salesman which is normally something I would hesitate to do. Salesman was nice actually quite humorous and was very professional. So I took a chance and bought a package of a 8 oil changes and some other maintenance and services which included tire rotations and some free labor. I’ve used it twice now and was very happy with the service. It was definitely worth the 99.95. These guys have definitely earned my business. With the aggressive style of marketing that they’re doing and the good service they provide they should be in business for a long time.

Needed and oil change and a break light was burnt out. Yes I can change a light bulb but didn’t feel like it. They only charged me for the oil change. They are very nice and quick. I brought it in around 130 pm no appointment and it was ready by 3 pm. They said they were just starting out and I’m hoping they stick around a while. Thanks guys I’ll be back in a few months.

Honest, fair, polite and reliable. They replaced timing belt, water pump, sensors, crank seal, etc. + brakes and repaired an oil leak and diagnosed a starting issue that the dealership was unable to troubleshoot on my wife’s 2003 Mitsubishi Spyder. All for about 30−40% less than dealership was going to charge me. Definitely going to give these guys more business. Very happy!