Optometric Concierge

I had the worst experience at an Optometrists’ office with Dr. Van Enk and her front office helper. I came in here because an ex-​coworker of mine suggested this place and it’s really close to my house. I was ecstatic because I no longer had to drive to K-​town for glasses and contacts.
I came in early morning with an appointment and had to wait 45minutes before I was helped. Apparently the previous patient took longer than expected, plus Dr. Van Enk was helping what appeared to be her mom and aunt out, completely ignoring me and the fact that I was a paying customer. Once her aunt and mom finished picking out what appeared to be free lenses pro bono from Dr. Van Enk 20 mins later I was finally helped. The front desk girl apologized profusely but the Doctor could give a flying *uck that I was waiting so long. The first portion of my eye appointment was performed by the front desk girl, i don’t remember her name but she had short kinky curly hair. She event tried to diagnose me with astigmatism; what the fuck! Don’t diagnose me with shit if you don’t have the degree to do so. In the end, I didn’t have astigmatism, but word to the Doctor, don’t let the front desk girl do your job and try to diagnose YOUR patients with things they are not licensed or able to do.
The actual eye exam for my prescription was conducted by Dr. Van Enk, it was such a short and straight-​forward exam with no hospitality or warmth. I tried to pick the most affordable frames, with anti-​glare and another option and my glasses came out to $ 450 total WITH my insurance. WHAT!!! i have never paid so much in my life for glasses, even back when I had no vision care I could’ve bought 3 pairs of glasses in K-​town for the same price with the eye exam included! The front desk girl was very patient in trying to help me pick out frames that were affordable and looked good, that was a huge plus for an already annoying and irritating appointment.
I asked if I could also get a prescription for contact lens and was told that that was another exam and would cost another $ 150 or whatever she was charging up the butt for. Again, usually when I get an eye exam for glasses, I get the contact lens exam for either free or like $ 20 – 40 extra. I was told the insurance only covers one exam per year and the two exams are separate. Talk about a business that nickels and dimes its patients.
Anyway, I came back about a week or two later to pick up my glasses and I couldn’t see out of them! They were blurry as though they were sitting on my face incorrectly and the eye pieces pinched the back of my ears. I just spent the most money I ever have on glasses and they didn’t fit and I couldnt see properly. I made an appointment and came back once more to complain about the glasses and how i couldn’t see at all. The same front desk girl helped me (the doctor wasn’t even in!!!) and we couldn’t figure out why I couldn’t see properly. We never figured it out, probably because Dr. Van Enk failed to help me out and left the front desk girl to do the work, I’m now left with a pair of $ 450 glasses that do not fit or function properly.
This place is a gyp and I highly recommend you stay away from it if you want a good pair of glasses and a contact lens exam at an affordable price (with insurance). Even if I have to drive all the way to K-​town I’m doing it because I have never met such an incompetent and lazy Optometrist in my life. NEVER NEVER NEVER again am I coming to this terrible office.

I can’t tell you how glad I am that I found this place. I have struggled with my vision for years. Dr. Van Enk spent a lot of time looking at my eyes and diagnosed the issue. I’m so glad that I finally know what is wrong with my eyes.
Dr. Van Enk is very competent, thorough, patient, and friendly. She doesn’t rush through the appointment and answers every question that I have. Her staff is also very helpful and friendly. They are familiar with my insurance (VSP) and helped answer all my insurance related questions.
This place is located in a center with plenty of parking. That’s always important to me because I hate trying to find parking in LA. Fun fact — Dr. Van Enk’s husband was my math teacher in high school (Palos Verdes Peninsula High School).
Thinking about scheduling an appointment here? I highly recommend that you do!

They say hindsight is 20/​20, but Dr. Van Enk will make sure your foresight is ²⁰⁄₂₀ as well.
Dr Van Enk and her staff Adriana and Jade will make sure to take care of you and your family with the utmost professionalism and care.

I’ve been coming to see Dr Van Enk and Adrianna for about 4 ears now.
She is very thorough with her eye exams and takes the time to answer any questions
you may have concerning eye care.
They have a large selection of stylish eyeglass frame and work with you to choose the best frame based on your budget!!! Great Find!!!

I have EyeMed vision plan through HealthNet and I thought I was pretty much limited to Lenscrafters. But when I was told Optometric Concierge also accepted EyeMed, I decided to go there for my annual exam and to get new contact lenses.
Dr. Van Enk is personable, friendly, and most importantly, she took the time to really evaluate my lifestyle and made recommendations on my vision care. I work long hours in front of a computer, and wear my contact lenses for over 16 hours a day. All of the previous optometrists I’ve seen didn’t take that into consideration, and always recommended daily wear contacts. Dr. Van Enk suggested that I try extended wear contacts, even though I don’t normally sleep with my lenses on, because she felt I would be more comfortable with extended wear, especially towards the end of the night. And she was right on the money. I have no idea why nobody had suggested this to me before.
Dr. Van Enk also did a very thorough examination of my eyes and made sure everything was healthy.
Once I was done with my examination, her assistant Adrianna took wonderful care of me in ordering my contact lenses, explaining my vision plan’s benefits, and outlining very clearly exactly how much I would be paying. She also helped me adjust my regular prescription glasses so they don’t slip off. Adrianna is so friendly and helpful, and she is a wonderful asset to Dr. Van Enk’s practice.
I am so glad I found out about Optometric Concierge. They really take good care of you at this place!

I agree with the 5 star reviews. Nothing bad to say about this office, I took my daughter and was very pleased with the service, the front office lady (sorry for calling her that but I can’t remember her name) she was very professional and friendly along with the eye doctor. I would highly recommend this office.

My first impression of the clinic is…
#1 very clean
#2 friendly staff
I like coming to Optometric Concierge for my eye exam because Dr. Van Enk is very passionate about the work she does. You can see it with the way she interacts with you and also other patients. She puts in the effort to cater to your needs and tries to build a great rapport with every patient, which I believe is very hard to come by these days. I highly recommend coming to this clinic! :D

Dr Van Enk and her staff are exceptionally professional, friendly, and compassionate. They went out of their ways to help me, a starving student. Even though their appointments were fully booked, I still made my appointment on the same day after they heard about my situation. Once I arrived, they made me feel at ease. The waiting was very brief, and in no time I was being examined by the doctor. It was very thorough, and she showed a lot of compassions. I can’t thank her enough.

Started going here last year. Dr. Van Enk is very personable and professional. Adrienne was very helpful when I was looking for frames and wanted to make sure I found one that looked good on me! I feel totally comfortable going here. Plus the décor is quite stylish — not at all like a regular Doctor’s office!

I found Optometric Concierge randomly online, and I am glad I did! Dr. Van Enk and her staff are very professional and nice. They make you feel like family and will take as much time with you as you need. I was struggling with learning how to put contacts in, but they took the time to really show me how!
I have been back several times now and really love this practice. I even drive down from Santa Monica to come here. I highly recommend this practice to anyone who is looking for an eye exam, glasses, or contacts.