Ulta Beauty

Got my eyebrows done by Rayne she was awesome. Kept up conversation and was fun to talk to. She did a great job made sure I got what I wanted.
Paid $ 21 for a brow wax… that’s a bit much for me.

Just got my haircut and am really happy. I went to another salon a few months ago and had good service too but was absolutely shocked at the price of a haircut and highlights… $ 170… I moved from Denver and had my hair done regularly and was never charged that much… so decided to give the salon at Ulta a try… Easy to schedule an appt… Very upfront on cost and did a great job… I will definitely go back.

I go to this Ulta often and feel like there is a lack of stock. However, I love the customer service. I had questions about brow products and Tamara at the brow bar sat me down and sampled a product on me and also reduced my redness from a threading job I had gotten right before (that was horrible.) She gave me her card to make an appt with her in the future. Everyone has been super nice in there.

Called last minute for a hair deep conditioning and was told to just come in. Normally I am very picky on my salon due to previous incidents. Walked up and Kat, my assigned stylist, had the best colored hair I have ever seen. So my layers on short hair so I was immediately at ease. She was very professional and fun to talk to. So I don’t know why this place had bad reviews but as someone that is unbelievably picky about my hair I would definitely recommend Kat.

Terrible! Never go there!!! They waxed my skin off & gave me the worst haircut I’ve had in years

Every time I go to this ulta there’s never anyone at the check stand area when I’m ready to make my purchase so I continuously find myself waiting for an employee to return to the area. Many times I have found a product that I want to purchase just to find out that they are out of stock. One time I found a CK lip liner that I really liked but turned out it was no longer being manufactured. So they were advertising product that you could not even buy. Every single time I buy a product that is supposed to come with some type of freebie they always happen to be «out». Don’t get your hair done at the salon. I just wanted simple highlights and I came out looking like a spotted cheetah. I still go here all the time because there’s no sephora near me, but I always dread the trip.

Horrible customer service!!! There’s only two girls that are actually friendly and helpful! One who’s at the brow bar and the other is sometimes at the registers, wish I knew their names! Most of the employees don’t even know about makeup. I leave as fast as I can whenever I need something from there.

If this is your first time getting your hair cut at this Ulta, then I suggest that you don’t do it. I have very long, naturally curly hair and the stylist seemed a little hesitant to cut my hair. She then proceeded to blow dry and straighten with a flat iron (which took two people to do) and the end product still came out mediocre. I could have done it myself.

I decided to run in here because it is next to Target. I wanted to see if they carried a particular brand. I’m not the biggest Ulta fan as far as makeup is concerned. I’d much rather go to Sephora but when you live in a small town like I do. Meh you take what you can get.
I walked in and was greeted by two associates. Okay, so far so good. After that it kind of went downhill. I go to the section where Urban Decay is located and begin to browse. Well, while standing there the ‘makeup artist’ who is helping another customer. He completely blocks my view with not so much as an excuse me. Then he angle his body where I can’t get around him. So I’m standing there while he’s carrying on.
Finally, I had to say «I was standing here». I then had to create a pathway to get out the aisle. Do you think he cared? No. Do you think he apologized for essential moving me out the way? Hell no.
After that I was completely turned off. Money stays in pocket.

loved Lauren she listened to everything i wanted i loved my cut wasn’t to sure about going short but she totally did her thang!

As a makeup artist & licensed esthetcian I was really disappointed with this place. No customer service at all. The girl at the brow bar was too involved with her friend and what she did last night then trying to sell product. I was not spoke to or greeted once… Even at the check out I was standing at the counter waiting to be helped. Beauty brands is up the street and where I go to otherwise I just order online now.

This area never ceases to amaze me with its horrible customer service. I briefly thought that a store that sells higher end cosmetics wouldn’t fall into the bad customer service trap that the rest of Harker Heights and Killeen falls into, but I was wrong.
I’ve gone into this store a total of probably five times in two years after my first experience was unimpressive. For comparison, I used to go to Sephora on a weekly basis. The bad customer service is what keeps me away. In all those visits, I was only ever greeted one time (my most current visit, and last last time I’ll spend money there).
The first visit almost two years ago was a failure. I had just moved here and didn’t have certain products with me, so went to buy replacements. A gift with purchase (GWP) event was going on. I got back to the hotel, and my GWP wasn’t in my bag. This was after receiving zero help or even told «hello» while shopping.
Every visit is the same: no greeting, no assistance, missing/​damaged/​used up testers, and employees who hide if they see you’re looking for help.
My last visit was the final straw. I spent over $ 100, again with no assistance. I actually spent less than planned because I couldn’t find certain products. Oh well. At the register, I noticed the cashier didn’t out my GWP in my bag. I asked where it was, and she said «Oh I think we’re out» while looking around nervously. She then lazily opened some cabinets, and lo and behold, one was stuffed to the top with GWP. She put it in my bag with an annoyed look.
I’ve worked plenty of retail, so I’m pretty sure I know what’s up here: they’re not giving out GWP so they can claim «not enough customers qualified for it» and then take it themselves. I understand hoping for a legit freebie from your job, but to outright lie about it so you can take stuff home?
From now on, I’m just gonna come here to test products and go home to order it from the Sephora website. Prestige cosmetics cost too much to have to deal with bad service. I’m done dealing with the lazy, grumpy 20 year olds.

Wow, they ganged up on an elderly lady for a pricing mistake on a product they made. Then they tried to blame her. It never ceases to amaze me at how low the customer service level is here. The only reason why I still come, is because sephora is so far away, and I love my urban decay products. I think I’m actually done shopping here. I hate shopping online, but I hate coming here even more. There is one associate that Is nice and her name is Ariel.

Came here to check out what the store had in stock. The store is simple, organized & clean, even down to the clearance racks.
The store holds a variety of perfume, hair, nails & makeup products, neatly stocked & sectioned off even with a little salon in the back.
When I walked in the store, their were 4 workers, 1 at the cash registers, 2 in the back doing hair & 1 walking the store organizing everything & greeting people. The staff was ok, asked if I needed help but not over doing it. Personally I don’t like staff down my throat about buying products. They were very approachable, but doing their job at the same time :)

Asha and the entire salon staff are the best!!! We drive up from San Antonio just for haircuts. Super friendly and extremely talented. Highly recommend them

Sadly, I have to agree with the other reviews. I spent way a lot of money getting a full set of highlights done (by the salon manager mind you) only for them to look brassy and orange.
I explained that I wasn’t thrilled after she blew my hair out and like other reviewers mentioned… They tell you to «wait and think about it».
I asked for 20 foils and it looked like she did 6. — according to my new stylist it seems they charge per strand of hair for highlights. I’d stay away unless new management steps up and changes the customer service and quality of work.

They have a great selection of products, both designer and drug store brand. However, there is a bit of a mark up on some of the drug store brand products. Most of the staff are very courteous and eager to help. I tried the salon for the first time today and am happy with the services I received. I just got my ends trimmed and a deep conditioner treatment. The trim counts as a hair cut and style and is $ 48 which I found to be expensive. My stylist made an effort to focus her attention on me but there were interruptions to answer the phone and book other customers that walked in. It wasn’t her fault, they just don’t have an abundance of staff to handle that so the stylists can work uninterrupted. At such a high price I wouldn’t go back for a simple hair trim but I would go back for a hair style and color job. Also they offer free skin mapping to help you choose face products.
I went ahead and dropped it a star, specifically for the salon’s pricing. The list price for a haircut is $ 38 and I was charged $ 48. It says that prices may vary, depending on your stylist’s experience, but I feel like they shouldn’t charge that much money just to trim ends.

The customer service can definitely improve on sales floor.
I went to get a haircut with Krista. I was very hesitant at first because I had a horrible experience in Austin. I have been to Krista twice for a haircut and has cut my hair like I have asked.
I went to Krista to get some color done however it didn’t turn out the way I wanted it to. She said to give it a few days and i did, still wasn’t looking the way I wanted it. called her Monday morning and she was able to schedule me for Wednesday. Went in on Wednesday still didn’t turn out the way I wanted. She added more highlights and those did turn out blonder however now I have honey and blonde which wasn’t my goal but now have it. Just wasn’t happy with the color at all.
So I decided to go back to someone different to do my color. Called ahead of time and surprisingly got an apt an hr later told her that I wanted all over blonde color instead of the highlights. However once I showed up there she said she didn’t have time that it would take more than 2 hours to do it. Um yeah I was pretty mad that I drove over there to tell me she didn’t have the time.
So I decided to give them oneeee more chance called ahead of time told them I needed them to make time to do an all over blonde color. I walked in and wanted to get a price quote first before anything. She quoted me $ 400!!! My hair is long yes (about middle of back) and dark yes (with blonde highlights) i understand about using more toner and all the that jazz but $ 400 I thought was excessive for all over color.
I get that they are a LARGE corporation but regardless that’s crazy.
Walked out went to another salon and got it done for $ 80 and turned out fabulous.
Won’t be returning!

I didn’t have any of the customer service problems mentioned in other reviews. I went only to the salon and Krista did a great job on my hair. I will be honest and say she’s the first new person to cut my hair in about six years and I was a bit nervous. Krista put me at ease and was very sweet, my hair (only a trim) turned out perfectly. Krista was working alone and had to manage me, the phone and anyone who approached the desk all by herself and she did so beautifully.
My checkout experience at the front of the store (to pay for my salon service) was just fine. I had a coupon for new salon clients and it was accepted without any problems. The attendant was helpful and even got my Ulta card reestablished after years of inactivity– I was a Sephora girl before moving to Killeen where Ulta is just about our only beauty store besides Sally’s.
Overall I would definitely make another appointment with Krista at the salon– she’s great and the rest of the store seemed ok to me on this visit.

Completely agree with the other reviewers. Customer service lacks a lot. I walked around the entire store twice looking for things and no one bothered to help me. It was around 8 and hardly anyone was in the store. Really upsetting.
As far as products, they have an okay selection. Basically, it’s a downgrade from Sephora.